First FenceReviews of firstfencecompany.com

Although the price was good. The quality was clearly not checked during manufacture. The rails were not pre drilled deep enough and over 50% had to be redrilled. This cost time and effort and the new holes were not then galvanised which will impact on causing future corrosion.

The worst ever experience !!!!! Spent over £5k on some V mesh Run short on the job then they wanted to charge me £30 per panel more than what we originally paid disgrace

Unprofessional staff, smoking and vaping while on the job.

Absolute rubbish. Fence blew down when a bee sneezed. Not impressed at all.

This company is very polite , but the worst experience I have ever had with any company in my entire life , I payed for my gates in October , the wrong gates came , took company a while to admit fault , and so many phone calls before my gates arrived ..... minus fitted drop bolts , seriously depressed with on going phone calls,company didn’t take into account any of the upset they caused , finally delivered drop bolts + £300 good will,in January .... not impressed with FF at all , finally got everything sorted in January / February ,payed xtra £150 +vat for gates to be delivered in 2 weeks ...from date of paying for gates in October

After 15 years in the fencing business this is the worst company I have dealt with. The list of complaints is too long to note here but include them not sending all products, being unwilling to have conversations about this after 48 hr period, despite them being aware other products were missing/incorrect and damaged. I have called several times a week for numerous weeks for updates, no one responded. I have had to to pay extra to get the products i had already paid for to keep my customer happy under the guise they would look into my order and get back to us as soon as they can (2 months and several calls later I'm still waiting) I have been made to pay for the spray paint to rectify damaged products I had been sent. I have asked for photos of delivery which would prove they hadn't sent significant large proportion of the order they said they would several times and still haven't. I have asked multiple times to speak to a senior manager, the ground floor staff wont provide details of anyone other than the customer service team who cant do anything to help (though they have tried to help as much as they can and were sympathetic and acknowledged the poor service ) I have driven over on occasions to speak to the customer service manager , who suggested we buy the spray paint to rectify damaged fencing they had sent, and that he would then deal with the other issues and never did !! The senior manager group are not visible at all, and cannot be contacted to discuss these issues. The worst customer service and quality of products I have experienced and definitely wouldn't recommend using the company. If a senior manager is reading this feel free to contact us we would love to talk !

After spending thousands of pounds on an order, which once arrived on site was supplied with special security bolts (which were not requested) instead of standard bolts. These require a special torque bit which can only be supplied by firstfence (surprise) who failed to inform that this would be the case prior to delivery, I then go on there website to order a bit to install fencing only to find its £3.85 for a bit and wait for it, a minimum of £105.00 to £271.33 delivery uk! Who's pulling who's pants down, greedy short term view not good honest business sense, there will be no repeat orders from our company. My advice, buy your own bolts!

Do not use this company! Orders not completed, damaged goods sent out, manufacturing issues (obviously they don't provide tape measures to their fabricators), calls are not taken