First FenceReviews of firstfencecompany.com

Great service from point of enquiry through to delivery, Andy Dingle not only delivered but assisted in helping me unload my order.

After 15 years in the fencing business this is the worst company I have dealt with. The list of complaints is too long to note here but include them not sending all products, being unwilling to have conversations about this after 48 hr period, despite them being aware other products were missing/incorrect and damaged. I have called several times a week for numerous weeks for updates, no one responded. I have had to to pay extra to get the products i had already paid for to keep my customer happy under the guise they would look into my order and get back to us as soon as they can (2 months and several calls later I'm still waiting) I have been made to pay for the spray paint to rectify damaged products I had been sent. I have asked for photos of delivery which would prove they hadn't sent significant large proportion of the order they said they would several times and still haven't. I have asked multiple times to speak to a senior manager, the ground floor staff wont provide details of anyone other than the customer service team who cant do anything to help (though they have tried to help as much as they can and were sympathetic and acknowledged the poor service ) I have driven over on occasions to speak to the customer service manager , who suggested we buy the spray paint to rectify damaged fencing they had sent, and that he would then deal with the other issues and never did !! The senior manager group are not visible at all, and cannot be contacted to discuss these issues. The worst customer service and quality of products I have experienced and definitely wouldn't recommend using the company. If a senior manager is reading this feel free to contact us we would love to talk !

After spending thousands of pounds on an order, which once arrived on site was supplied with special security bolts (which were not requested) instead of standard bolts. These require a special torque bit which can only be supplied by firstfence (surprise) who failed to inform that this would be the case prior to delivery, I then go on there website to order a bit to install fencing only to find its £3.85 for a bit and wait for it, a minimum of £105.00 to £271.33 delivery uk! Who's pulling who's pants down, greedy short term view not good honest business sense, there will be no repeat orders from our company. My advice, buy your own bolts!

Do not use this company! Orders not completed, damaged goods sent out, manufacturing issues (obviously they don't provide tape measures to their fabricators), calls are not taken

Very poor... Personally i will be buying my fencing, barriers etc elsewhere from now on, i am having to pay twice for there staffs mistakes, always check your materials before the delivery driver disappears into the sun set as they will not except responsibility afterwards...Two words... Dis Grace.....

We have tried to pick up the items ourselves as we did before but the size was different this time. My husband asked for the fence to be brought out and at that moment a member of staff felt deeply offended. We went back to the office asking for delivery, we have been presented with two options: £105 & £165 delivery charge. We have decided to take out a £105 delivery charge but for some reason we have been charged £165. I have decided to leave it like that so as not to cause any inconvenience and I booked a delivery date on 5th of January. In the meantime while I was there the lady manager asked the counter, using a strong upset tone, to charge me a further £20 for taking the goods out of the warehouse. I said that I already paid this, then the counter and the manager (both) checked the invoice straight away to make sure I was telling the truth. I felt like everyone it's trying to rip me off. Some kind of revenge because my husband dared to ask for the fence to be taken out of the warehouse, a service that we HAVE PAID FOR (£20). Nevertheless, when we received an incomplete order last wednesday . The post mix cement has not been delivered. I didn't even think that after paying a fat delivery charge and having to deal with the perfect staff that knows everything we will receive an incomplete order. On Saturday morning we had the workers in ( cost us £600), and the cement was nowhere to be found. I called customer service at 9am requesting clarification. The gentleman kindly assured me that he will reach the manager and he'll call straight back. Never did. In a normal world a customer needs to be taken care of. Especially when they are spending a great deal of money. They are growing your business. I'm very disappointed. No refund received yet even for the stuff we have not received

Absolutely ridiculous service. I’ve paid £133 extra for delivery today and it hasn’t arrived. Called the office and been strung along for nearly 3 hours with the same reply “I’ll log it as urgent and get someone to call you back” yet no calls back and it’s nearly 4pm. Asked the girl when they will call me back and if my delivery is going to arrive and she repeats “I’ll log it as urgent and get someone to call you back”

Absolutely shocking non-existent customer service. Scammed me out of my deposit and kept money back for offloading/onloading despite the fact it was agreed that it was included in the price. Also massively overpriced. Do not use this company!