firstcard.app Reviews | Read Customer Reviews of firstcard.app

firstcard.app Reviews | Read Customer Reviews of firstcard.app

firstcard.app reviews

51 approved reviews, newest moderated first

Esteban N.
Jul 2, 2025
Great service!
Great service!! Thank you 🙏
Report
Jhone M.
Jul 2, 2025
Good service
Good service, easy to use
Report
Ana S.
Jul 2, 2025
Great customer service
Great customer service
Report
Jhonatan A.
Jul 2, 2025
Great app
Great app, works well for managing my card. Had a small issue and support responded quickly.
Report
Manuel L.
Jul 2, 2025
great service
great service, good for students. Highly recommend!
Report
Brayan Marquez M.
Jul 1, 2025
Good customer service
Good customer service
Report
Jimmie D.
Jun 21, 2025
Worst credit card/bank ever in the history of banks/credit cards
This this company needs to have a direct phone number to reach customer service because their customer service team does not respond to messages that you sent them. They do not help you none whatsoever they lack and communication with their customers because they don’t. Every day I have sent them a message trying to see if anyone can help me with the problem that I have with them and yet no one responds and then I called the number for them and they say write a message to them for a faster response, which is complete bullshit because they don’t reply back this is probably my worst banks that I have ever had in my life and I would not refer them to anybody.
Response from firstcard.appJun 23, 2025
Hi Jimmie, We’re truly sorry to hear about your experience and the frustration you've had trying to reach us. That’s not the experience we want for our customers, and we appreciate you bringing this to our attention. I looked into your case and can confirm that we began processing your request two weeks ago. I apologize for the delay and any inconvenience this has caused. I've made sure that our team will prioritize your case, and we’d really appreciate the chance to make things right! Thank you for being a Firstcard customer. Best, Emma from Firstcard
Report
Esmeralda De La C.
May 30, 2025
PLEASE DO NOT USE FIRSTCARD!!
DO YOURSELF A FAVOR AND DO NOT OPEN AN ACCOUNT WITH FIRSTCARD. They only look out for profit and don't care about their customers. It doesn't make sense to pay a monthly fee to use a "credit card," which is a debit card, since the available credit is the money you deposit. Fraud occurred on my account for a considerable amount, and I reported everything. First card kept me waiting for a long time while they conducted a "supposed investigation," and they never credited my account. They denied my claim, saying they found no fraud and didn't send me the documents used in the investigation showing that I was responsible for those charges. They decided to close my account and I have not received the funds I had in the account before it was closed. They don't answer any calls and take so long to answer emails. Firstcard is lying when it says this card has $0 liability Mastercard fraud coverage since I wasn't offered that coverage. I regret using this card and want to warn everyone about this crappy app.
Report