firstcard.appReviews of firstcard.app

Getting signed up for the card and starting out went well but I would recommend using another company to get a credit card with or do a secured credit card if you have bad credit. I made a payment by mistake with the wrong card and it didn’t go through so I made another payment with a different card and the payment went through…but they put a temporary restriction/hold on my card and did not notify me. I noticed my available balance not changing after making 2 payments and had to call to find out about the temporary restriction. They would not lift it, said I had to print my bank statements and send and fax that to them, go through a very lengthy process to get this corrected when there was no fraud or anything…I found it interesting how they put a restriction on my card w/ out notification but had no problem taking my payments. I received no further help in getting this issue corrected so I’m expected to keep making payments with no guarantee my available balance will update.

First card credit card is supposed to build credit not to ruin the credit score. My credit score dropped 26 points after using it for a while and then they closed my account because they're out of business. The worst company ever, stay away from their partners and them

I strongly caution anyone considering using Firstcard. My account was suddenly closed without any prior notice or explanation. I was not contacted beforehand, and I received no clear reason for the closure. Since then, I have been unable to access the funds that were in my account. I hope the company addresses this situation and improves their communication and customer service, but based on my experience, I cannot recommend this service.

I’m very disappointed with how my Firstcard account was handled. I paid a monthly subscription to build my credit, and after three months my account was closed without any explanation. My credit score is still zero. This situation is frustrating, I realized that I could easily open a traditional secured credit card and that companies like FirstCard were just an unnecessary subscription. So I’ve now opened a real credit card account but I have to wait 3-6 months to get a score because of lost time with you. I also don't know where the $500 that was in my account went. Customer support isn't responding, and the money has disappeared. Be very careful.

First card Has Taken 144 dollars out of my account due to fraudulent activity .Through my cash app account.I had no money in my cash app account ,but they were able to get the money from another linked account.I been out of work for a year due to a injury So money is tight now. When I reported this to first card it was told to me by Gina the funds were not refundable.So I suppose fraudulent doesn't count .This company is using people with bad circumstances and taken advantage of there situation.They will be going to court I know what I have to do .DO NoT use this company they are not honest.Please be aware.

DO NOT USE. FUNDS LOCKED WITH NO TIMELINE FOR RESOLUTION. I've had an incredibly frustrating experience with this app due to its non-existent customer service. Despite sending multiple emails and several in-app requests for support, I haven't received any response for over a week. What’s even more concerning is that my funds are currently locked within the app with no resolution in sight. This lack of communication and support is unacceptable, especially when it involves financial matters. I sincerely hope Firstcard this matter soon, as this has greatly affected my trust in the app.

This this company needs to have a direct phone number to reach customer service because their customer service team does not respond to messages that you sent them. They do not help you none whatsoever they lack and communication with their customers because they don’t. Every day I have sent them a message trying to see if anyone can help me with the problem that I have with them and yet no one responds and then I called the number for them and they say write a message to them for a faster response, which is complete bullshit because they don’t reply back this is probably my worst banks that I have ever had in my life and I would not refer them to anybody.

DO YOURSELF A FAVOR AND DO NOT OPEN AN ACCOUNT WITH FIRSTCARD. They only look out for profit and don't care about their customers. It doesn't make sense to pay a monthly fee to use a "credit card," which is a debit card, since the available credit is the money you deposit. Fraud occurred on my account for a considerable amount, and I reported everything. First card kept me waiting for a long time while they conducted a "supposed investigation," and they never credited my account. They denied my claim, saying they found no fraud and didn't send me the documents used in the investigation showing that I was responsible for those charges. They decided to close my account and I have not received the funds I had in the account before it was closed. They don't answer any calls and take so long to answer emails. Firstcard is lying when it says this card has $0 liability Mastercard fraud coverage since I wasn't offered that coverage. I regret using this card and want to warn everyone about this crappy app.