Firestone Complete Auto CareReviews of firestonecompleteautocare.com

I visited Firestone Complete Auto Care at 3650 Stine Rd, Bakersfield, on Nov. 5, 2025 for a routine alignment. The vehicle was in perfect condition. After the service it returned with the ABS, brake system and traction control lights on and I was told to drive it 20 miles. While driving on Hwy 99 the brakes completely failed — a life-threatening situation. The next morning I had to tow it to Lexus where they found major ECU/electrical damage likely caused by the shop’s work. Extremely disappointed and alarmed by this gross negligence. I cannot recommend this location.

Crooks. Thieves. Conmen. There's a coupon for a $39.99 full synthetic oil change on their website. I clicked to use the coupon, then clicked through to make an appointment at that specific location; this coupon is literally the only reason I went there for my oil change. When I arrived, I said that I had the $39.99 coupon; the guy said he would apply it. An hour later, when I returned for pickup, my bill was over $90. The guy at the register (not the previous guy) said the coupon was only for traditional oil. Nope! Showed him the coupon. He went and spoke to the manager, returned, said, "If you read the fine print, you'll see it's at select locations." I asked to speak to the manager myself (apologizing profusely for being "that guy"), who told me they wouldn't honor the coupon and offered to discount down to $76, still nearly double the advertised price. Absolute scumbag business practices. Go literally anywhere else.

There techs are not educated or just don’t give a damn. I swapped out 2021 pen dodgers ram rebel tires and wheels to my 2019 ram rebel. I don’t know what the confusion was but you can definitely change tpms sensors from my year vehicle to the 2021 s I got from my cousin brand new never drove on. I paid 250 dollars plus tax and the next day TPMs sensor came back on. They now want to charge me an additional fee of $120 a tire for new ones. It’s a simple reset. I asked questions to no reply. Very rude. Where I’m from this problem would have been solved in 10 minutes. NYC. Bunch of lazy slacker mechanics that don’t know nothing. Save your money and go to mannys tires. Anyway I’m tired of Florida and the tednecks down here. Going back up north where people know what they’re doing. Eff fire stone. They suck

))No-no=no. I give them two 00 -ZEROS, which means SHIT HOUSE, NOT AUTO REPAIR SHOP.THEY ARE CROCKS. They will destroy certain parts on your car and than tell you that you have to change them and for the price that will hurt you badly. I will file law suit very soon and I will teach them that commercial crime doesn't pay, but hurt Be smart and just stay away from that shop.

I made a 10:30 appointment to have my serpentine belt and tensioner replaced. I waited in the store while the work was being done. Estimate was 1-2 hours wait time. After 2 hours, the manager took me to the mechanic to show me what was wrong (rear brakes, rack and pinion, etc.) The parts had not been ordered at that point. I told the counter man I just wanted the belt and tensioner because he said the rack and pinion alone would be "well over $5000". He tried hard for me to get my back brakes done at the same time. I said no. Meanwhile, the mechanic showed me the tensioner and showed the shaft was bent. Tensioners don't get a bent shaft by themselves. I also think he loosened my battery cable to get me to buy new cables. He suggested that I get new spark plus. I replaced the plugs a month ago, I sat there for 4 hours to have a belt replaced. Also, they double the cost of parts. The Auto zone belt is $44. They charged me$116.99. The Auto Zone tensioner costs $132. They charged me $257.99. The total for the work was $725.16. Needless to say, I am not going back to Firestone Auto Care. IMO, it's a rip off. Yes, they do good work, but they overcharge for the work. If you have a choice, don't go to Firestone Auto Care.

I made an appointment at 10:00 a.m. on September 7, 2025, for five new tires and an oil change. I arrived at the appointment as scheduled and was told the job would take two and a half hours, so I didn't wait there at the store. 12:30pm, it came and went, then 1:30pm came and went. So, at 1:45pm, I called to check on the status of the work. I was told, "We're still working on it". At 2:07pm, I got an alert on my phone, saying that my tire pressure was low. (I have an app that will allow me to lock and unlock my vehicle and it notifies me of any issues it tracks with it as well). So, according to my app, my vehicle wasn't even TOUCHED until 2:07pm! At 3:45pm, I got a call stating that the vehicle is ready to be picked up and was asked if I wasn't going to be able to make it to the shop to pick it up by 4:15pm, they would have to close the shop and I would have to pick up my vehicle the next day! I don't live far from the QC shop where my vehicle was, so I made it by 4:00pm. When I voiced my displeasure that a two-and-a-half-hour job turned into an almost 6-hour job, and that I knew they didn't even touch my vehicle until 4 hours after my SCHEDULED appointment, I was met with, "At least it's done". Really? DO BETTER. Do better all around. Had I waited, would my vehicle have been done in the said two and a half hours? Makes no sense to me. I requested a call from the store manager, Ryan, two days ago, but there was no callback. I asked to be contacted by corporate to let them know how I was treated in their store, but I received no callback. Just wow. Update: As of today 9/22/25 I have still not heard anything from Ryan the manager, or the customer service department for Firestone.

I brought my car to Firestone to get all new tires (4). When I got it back one of my rims was different from my other 3! I went back there this morning only to be told that they didn't make a mistake. They told me it was impossible that the only other Nissan used 17-in while mine was 18 in. I asked them to roll the cameras. They told me they don't have cameras. The store manager is Anthony Cummins. I asked him to give me the name and number of the person that's over him. He would not. Instead he said he called himself and the only solution is for me to file a complaint online. My rims are blacked out, and now I've got three blacked out rims and one silver!

I used their online appointment calendar to schedule an oil change for tomorrow - after being prompted by an email where they told me it was time to get an oil change. They had four spots available for tomorrow. I submitted the request, and it said pending. The rest of the day went by, and I never got any confirmation. Firestone just gets worse and worse with poor customer service.