Firestone Complete Auto CareReviews of firestonecompleteautocare.com

20+ year Firestone customer. Was taking multiple cars to the Gahanna location, who caused me to scrap one of my cars. I had an accord with 70k miles. I have in writing on the invoices that they checked the wrong mileage by under tens of thousands. Even when I argued saying more work was needed, they pushed back. Then November of 2025 the transmission breaks and I had to scrap the car. A paid off vehicle with 70k miles gone in an instant. Connected with area manager who gave me false hope, argued with me, and then ghosted me. The Firestone brand makes me ill, I miss my car, they have cause me and my family financial issues along with pain and suffering. I picked “12/3/2025” as the date of experience because that’s when I emailed the area manager to tell him the car broke and wanted to connect before I scrapped it - then he just didn’t respond until I kept following up.

AVOID FIRESTONE. My friend paid them to replace the AC compressor 2 years ago. I bought the car from him and that compressor died after just ONE summer with a massive oil leak. A compressor should last YEARS, not one season. Firestone installed a garbage part, took the money, and left the next owner dealing with the mess. This is unacceptable. ZERO stars. Reporting to the BBB.

Ordered a set of 4 tires. Took the day off from work to get these installed only to be told that the delivery driver only delivered 3 tires. Who needs 3 tires when your clearly need 4. The incompetence with this shop is beyond anything I have ever seen or dealt with and I was a mechanic for 21 years. The lady at the front is rude and obnoxious and does not need to be interacting with our servicemembers and veterans. (Schofield Barracks Hawaii) If they allowed negative stars, this place deserves -5.

It is apparent Firestone does not care about customers. They don’t respond to these reviews. They set revenue expectations for their stores and the managers sell their morals for putting people’s lives at risk due to complete negligence and disregard for people’s hard earned money on repairs they do not fix and lies they tell. The mechanics do not perform thorough checks. My husband had misfires and they said spark plugs and never checked the drivetrain, U-joints; anything else that could be life threatening if it dropped out of the truck while being operated. Apply $1,200 bandaids to a potential complete failure of the truck to drive IS INSANE! You should be ashamed, but you’re not. I will warn as many as I can to steer clear of your unethical business practices.

I took my 2007 Cadi DTS to Firestone on Bannister Rd in KCMO on 09-12-2025 to repair a cracked or broken brake line. Under work order#250453. Prior to 09-12-25 I had the vehicle up a Firestone to check the brakes for a trip out of town. I find it hard to believe that they didn't see any kind of leak during this time. They kept my vehicle for almost a month and I have still been unable to drive the vehicle safely due to the peddle going all the way to the ground. I called the corporate office multiple times requesting a call from the Regional Manager and they never called me back, no once. Perhaps this will prompt them to contact me and get my vehicle back in working condition. I spend way to much money at FIRESTONE over the years for them to treat a customer this way.

I bought a set of tires from this location last year. One of the tires has a slow leak, and I need to add air to it about once a month. I have stopped by here on three separate occasions and asked them to fix it. However, each time I was asked to come back later, it was because they were short-staffed or too busy at the time. I Will Not do business there again.

Firestone promoting $50 Gift Card if I booked an online appt -then they make it nearly impossible to figure out how to claim it (and I own a digital tech agency). On top of that the service was terrible. This has brought it back why I stopped going there! I'm not even going to pursue the gift card because I don't ever want to go back.

I change my tires in Firestone 14905 Pacific Ave S, Tacoma, WA 98444. few month later when I have flat tire I am find out all my tire pressure sensors is misplaced .Computer showing right side but flat tire on left side . I make appointment , come over on time . I haven't seen such a nasty attitude towards clients in long time. First representative said Just a second and come back 20 min later after this said just a minute and talk on the phone for 20 minute After this he ask $125.00 for fix a flat tire and replace the sensors from side to side . Normally tire repair in Firestone cost $19.95 but replace wheels from side to side without removing tires is $26.25 for each one? Also why I have to pay for they mistakes? Finally I said OK just do that, he said I have to wait 2-2.5 hours . This is how the Firestone work on 14905 Pacific Ave S, Tacoma, WA 98444 .You schedule appointment come on time wait for a hour before somebody talk to you after this you agree to pay for all previous mistakes and have to wait for another 2.5 hours. Perfect service !!!