Firestone Complete Auto CareReviews of firestonecompleteautocare.com

Firestone damaged two rims on my new truck. Pryed two center caps off that bolt on. Tore up the face on both rims and they tried to lie and tell me that they broke my valve stem and would take a few days to get one. They replaced the rims and damaged one of the new rims. It’s over a year later and their “ senior clams adjuster” John Tumey continues to ignore me after only offering to resurface the rim. My truck was less than a year old and I’m not settling for that so now he just ignores me. John Tumey used to work at Disney world prior to Firestone and has no experience. I’ve repeatedly demanded to speak to his boss and he continues to ignore me . Don’t go to Firestone and if your vehicle was damaged call an attorney asap and take them to court. They committed fraud with my vehicle and now they’re going to pay !

Absolutely terrible company to deal with, managers have zero care about your cars well being and want to just slam services down your throat to hit "there" numbers i heard 3 upfront workers all talking about what they needed to do to hit there numbers for the day, then I watched 5 people get the same recommendations for coolant flushes, fuel cleanings and air filters, I started talking to the people/customers in the waiting room and everyone of them said the same thing. How can all of us need the same services.? Left with the same problems i had going in there and all they wanted to do was sell me shit I didnt need. Horrible place i will never go back. If you going to pay there outrageous labor rate just go to the dealer and have peice of mind so the 20yr old kid in the back doesnt mess your vehicle up

Just needed oil change and rotation, was quoted 4 thousand dollars($4000.) They wanted $250 to replace lug nuts. I told them to change oil and forget the rest. They found everything they could to jack up the price. Never go back.

On March 31st, I visited Firestone Complete Auto Care in Benton, AR after noticing a slight vibration in my steering wheel from a pothole I had hit weeks earlier. While there, I requested an alignment and tire rotation (which I’m entitled to for the life of the vehicle). Later that day, I was told everything was complete. During their courtesy check, they recommended a new battery, which I agreed to. I was charged about $300 for the replacement. Immediately after leaving, my car drove significantly worse — the steering wheel was shaking left to right as if I were driving on gravel. I called the store right away and was told they had checked everything and test driven the vehicle, and that it was fine. There was no concern shown. The next day, I took my car to Baxley’s Auto, a shop I trust. They found that three of my wheels were not properly tightened and told me they were surprised I made it there safely, especially after driving on the highway. This was a serious safety issue that could have resulted in a catastrophic accident. At that point, I chose not to escalate things. I simply felt grateful nothing worse happened. However, after leaving an honest review (which Firestone had requested via email), I received a call from the manager that completely changed my perspective. He initially expressed concern — but then claimed the shop never performed the tire rotation and did not touch my wheels at all, despite me being told the service was completed. He stated they only did an alignment and battery replacement. When I asked how loose wheels wouldn’t have been noticed during an alignment or test drive, he insisted they wouldn’t need to touch the tires for an alignment and that the vehicle drove fine during testing. Then the conversation took a shocking turn. He told me — very seriously — that he believed someone might be targeting me and could have intentionally loosened my lug nuts to sabotage my vehicle. He asked if I had anyone at work or in my personal life who might want to harm me. For context: my car is kept in a garage at home, parked in a secure garage at work, and my wheels have locking lug nuts that require a key. This explanation was not only unrealistic, it felt like a complete attempt to deflect responsibility. The call ended with him stating they were not responsible in any way. I never asked for compensation. I only shared my experience. But after that conversation, I feel compelled to speak up. This situation involved: A potentially life-threatening safety issue Conflicting information about what services were actually performed A complete lack of accountability And one of the most unprofessional and bizarre explanations I’ve ever received from a business Mistakes can happen. But how a business responds matters — and this response was unacceptable. I would strongly caution others to double-check any work done here, especially when it involves your safety.

I’m extremely disappointed with my experience and the complete lack of professionalism and follow-up from this location. A few days prior to my visit, I went online, entered my vehicle information (2021 VW Jetta), and was quoted a price of $122.99 for a wheel alignment. Based on that information, I scheduled my appointment. Upon arriving and checking in, I was informed that the price would be well over $200 simply because my car is a Volkswagen. I explained that I had already entered my vehicle information online and was quoted $122.99. The staff initially refused to honor that price. To confirm, I repeated the process on my phone, received the same quote again, and showed it to the representative. After going back and forth, I stated that I no longer wished to proceed and wanted to leave. At that point, I was told that the alignment had already been performed. However, shortly after, I overheard another employee say, “You know maybe we shouldn’t do his alignment,” which directly contradicted what I had just been told. That alone raised serious concerns. I again asked for my vehicle back, and only then was I told they would honor the original $122.99 price. About 10 minutes later, I was charged the $122.99. The technician then came out and told me he “couldn’t really align the car” due to what was “probably” a bad front control arm, and that he “did what he could.” This raises several serious concerns: • Why was I charged for an alignment that apparently could not properly be performed? • Shouldn’t a technician inspect for worn or damaged suspension components before proceeding with an alignment? • If a front control arm was potentially bad, why was I not informed before any work was done? • How was a four-wheel alignment supposedly completed in approximately 30 minutes, which is significantly less time than expected? • Why was I told the alignment had already been completed, only to hear an employee suggest that it shouldn’t be done? • Why couldn’t the technician clearly explain the issue instead of saying “probably” a bad control arm? The entire experience was confusing, inconsistent, and unprofessional. I could understand being charged a diagnostic or inspection fee for time spent, but being charged for a full alignment that the technician himself admitted could not be properly completed is unacceptable. To make matters worse, I was told I would need to pay for another full alignment after replacing the control arm. What’s even more frustrating is the complete lack of follow-up. I was told multiple times that the store manager would be reaching out to address this situation. That never happened. I was then assured that the area/regional manager would contact me—again, nothing. It has now been weeks of me calling and trying to get a response, and I have been completely ignored. I’ve provided my information numerous times (invoice number, name, tel number and address at their customer service website to have a call returned to address the problem and nothing) Don’t fall for these “I’m so sorry to hear responses on here as they are generic and out of touch responses. No one calls back. At this point, it’s not just about the service—it’s about the lack of accountability and basic customer care. Promising follow-up and failing to deliver repeatedly is unacceptable. I would not recommend this location based on both the service I received and how they handle customer concerns. I will continue going up the ladder and not stop until someone is held responsible.

Horrible Customer Service. I went to get an oil change @ Firestone on Carrollton Ave in New Orleans. The customer service agent is very unprofessional. I had an 11am appt. upon my arrival, I was told they were short staffed and if I could reschedule for the following day. He was very unconcerned and never apologized for this inconvenience. This was a scheduled appt. that they approved. They could have at least calIed me back and told me their situation and I would not have made a blank trip.I decided to reschedule and he went into their system and we agreed on a 9am appt. the next morning. Got there the next morning for 9am and was told the very same thing as the day before. His attitude is very nasty, he was very short with me and not concerned but I decided to leave my car there anyway. I never received a call from them saying anything about my car being ready so got to the place @ 2pm (5 hours later) and still had to wait 15 minutes for the guy to put the oil change sticker on the windshield. I don't know how long my car was sitting there when I got to the place. I know an oil change should not have taken 5 hours. I will never return to that location again!!! HORRIBLE CUSTOMER SERVICE

PLEASE DONT WASTE YOUR TIME & MONEY GOING TO FIRESTONE COMPLETE AUTO CARE!!! They ARE RIP OFF and don’t have a clue what they’re doing. If I can give them 0 stars I would.. To make the long story short, I have two issues with my vehicle over the past 2 months. They said it’s was One thing we pay for that & had to take my car right back to them & This happened So far 3 times. I paid $5616.27 to get my car fixed & it still not fixed. We have been very patient as patient as possible. We had to eventually get a rental for a week and also pay an Uber back-and-forth to drop off my car back to them. At this point we’ve been throwing money away. As of right now, March 18 2026 I still don’t have my car. Its been in there for 2 weeks now I yet Got a phone call from them to let me know anything about my car. All I want is for my car to be fixed that all. I don’t Think that’s too much to ask. After paying what I paid for but Instead, I just don’t trust them its that’s simple. I can go on, and on about them but I’ll just stop here. I just highly recommend you DO NOT go here. I would hate to see someone going through what I’m going through now.

Firestone on 9th St and 62nd ave!! Terrible, they had my car for a week. Said I needed a new exhaust, 8500.00! Got the car back broke down again! Took it to another place, said i did not need the exhaust!!!! Just a new fuel pump and spark plugs 2000.00!! Area manager would not help!! Was told regional manager would call me!!! Has been a week and a half!! No return phone call!! They still want to charge me for something that was not needed!! Stay away, they will scam you!!! Not reliable at all!!!