Firestone Complete Auto CareReviews of firestonecompleteautocare.com

Marty was the only person I dealt with who actually took the time to look into my situation and provide accurate information. My interactions with the front desk employee and George were the complete opposite. After my car was towed here because it broke down, Marty called to let me know they weren't able to perform the repairs and that I would need to have the vehicle towed elsewhere. Later, I called to let them know the tow truck was on its way and asked them to give the driver my keys. The front desk employee told me he couldn't release the keys because I had an outstanding balance and that they couldn't take payment over the phone. He then transferred me to George, who repeated the same information without taking the time to verify my account or address what I was explaining. I was told I needed to leave work immediately, come to the shop in person, pay the bill, and retrieve my keys before the tow truck could take the vehicle. I work in NYC, so this meant leaving work unexpectedly and paying for an expensive Uber. When I arrived, I discovered they had been looking at the wrong vehicle the entire time. Marty confirmed that I didn't owe anything and that there was never any reason for me to come in. I simply picked up my keys and left. Mistakes happen, but what made this experience so frustrating was the lack of communication and the refusal to verify basic information before insisting I interrupt my workday and spend money unnecessarily. As the manager, I would have expected George to verify the information before weighing in. Instead, I felt he spoke at me rather than with me, and his involvement only added to the frustration. If Marty hadn't taken the time to look into the situation, it would have been even more frustrating.

I recently went to Firestone because my starter went out. After i dropped my car off, i received a call stating i would need a new starter and radiator because my radiator was leaking fluid. I told them that I have not had any radiator leaks and nothing was wrong with my radiator and to only change the starter. The guy on the phone got upset because I told him I just wanted a starter put on. When I got the call to pick up my car, I took a look under my hood before I left the parking lot. I notice that the hose from my coolant jug was ripped off. I went into the store to let them know and the guy at the front name Jack came to see it. I stated that my hose was not like this when I dropped off my car. He seemed genuinely concerned. He told me to bring the car back the next day. Once I brought the car back and dropped it off the service manager stopped me and said the mechanic took pictures saying that it was not broken when I brought it in but he didn’t know I had taken pictures and the guy Jack came outside to check my car before I left the parking lot the previous day. As Im waiting for them to call me to pick my car back up, they continued with the lie about it was already broken not knowing that I had already let another mechanic check it before going to the and he also said it wasn’t broken. I paid $1296.00 only to leave feeling defeated. I feel like this was done to me because I was a woman. Word of advice please take pictures before allowing these people to work on your cars. I should have check the reviews before I did. The location is the one on Germantown parkway in Cordova, Tn

If I could leave zero stars, I would. I brought my vehicle in at the beginning of April 2026 because I had a coolant leak. My invoice indicates they supposedly pressure tested my coolant system and it was determined I needed a coolant reservoir, flush, etc. Fast forward to a few weeks later in April 2026 and I noticed coolant on the ground (same place). I called them and they asked me to bring my vehicle in. They later said there was a crack in the replacement reservoir and I needed a new reservoir cap. So, they supposedly replaced the first reservoir and cap the same month. Fast forward just over two months later, and I have yet an additional coolant leak. I called this location again, and the manager Carlos said I was going to be charged yet again for a pressure test. I brought my vehicle in and was sent a video of my engine. Carlos attempted to tell me I now need 8 new hoses and a thermostat. Wait? What!?! I know the initial pressure test should have caught any and all of these issues. I texted back and forth with Carlos all day today. He refused to accept responsibility. I also sent him the same image and screenshot from Momentum BMW from January of 2026, and their test even caught any issue, but Firestone’s did not? How can that be? Just know this location is shady, Carlos will not accept responsibility, he will argue with you, and he is never wrong. We picked up my vehicle and took it to our local, honest mechanic Frankie. He did not charge for a pressure test, and he said there is a very visible hole in the 2nd reservoir tank that Firestone apparently replaced. He also told me about my other hoses; however, the other issues should have been caught and noted by Firestone on the first quote. They never were (especially since I have before pics and information from the dealership from January). I would also like to why there is a hole in my reservoir tank that was supposedly repaired and replaced. Why? Lastly, when my husband went to get my vehicle from Firestone, one of the employees came in from the garage and was talking about quotas, and how some of the other locations were ahead of them. Are they making things happen to your vehicle on purpose? Carlos needs to take ownership of this issue because it should have been caught on the first pressure test. I want this corrected or I want my money refunded. Firestone needs to make this right and train your managers to stop arguing with customers.

Don't make appointments for people and then put walk-ins in front of it. I ended up leaving after waiting more than an hour to even get my van in the garage.

They did a NYS inspection and failed to reset the service reminder light. They gave me the car keys back and never told me. Very shady. They also tried to sell me tires I did not need and told me I need an oil change in about 1000 miles even though the car’s service reminder said 2462 miles til next service. I would never go back.

I really thought I’d found a good repair shop but WOW! I took my Jeep in for suspension and steering issues. After three visits and substantial cost it is now worse and unsafe to drive. They assured me after test drives after two of the visits that everything was fine. I tried to take it in this morning because it’s unsafe to drive but honestly I lost my temper when told they didn’t have time to get to it. They made my vehicle worse but can’t take the time to help? The response was “that’s not how automotive works”. Really, you’re going to lecture a 66 year old on how it works? So I have paid them thousands of dollars to make my vehicle unsafe to drive but they can’t help unless it’s on their timeline. They act very nice and professional as long as you don’t push back when there’s a problem. Now I have to go somewhere else and pay more to get their mistakes corrected. I’ll be contacting their corporate office for a reimbursement

As employee of Firestone i was directed by the Area Manager through the Store Manager by text. **Firestone is policy states employee are to pay 100% of their work order prior to getting ANY service.** And if I don't PAY the TOTAL INVOICE TODAY. " I need to have my vehicle TOWED OFF the premises." After scheduling this repair month's in advance and having my vehicle towed 20 mile for this repair. UNFAIR AND UNFORTUNATE THAT THIS COMPANY STRONG ARMS THEIR DEDICATED EMPLOYEES. HAD I KNOWN THIS WAS POLICY A YEAR AGO I WOULD'VE NEVER APPLY. Store Manager: I have copied DM in on this because I just tried to call you and did not get an answer. It is my fault for not following the Firestone policy 100% when it comes to employee cars but I need for you to come in today before close to put the down payment of $550.27 for you rack and pinion replacement or we will need for you to remove it from Firestones premises. ALL OF THIS ON MY DAY OFF! When only 3 days prior we all were at the store together and NEITHER the Store are District Manager mentioned anything in fact my vehicle was racked and being prepared to be worked by the Tech. UNFAIR AND UNFORTUNATE THAT THIS COMPANY STRONG ARMS THEIR DEDICATED EMPLOYEES. $260 Dollar in towing fees due to the information not be relayed. On top of all of this was injured in the work parking lot nothing was EVER documented by FIRESTONE even though the STLPD was called.

My son had a waiting nightmare visit for service to get a diagnostic on a malfunctioning AC in my 2016 Cherokee Jeep. Location: Firestone Auto, Duke Street, Durham, NC. On June 25, 2026 after waiting two hours were told to bring back my jeep back the next day, which was Friday, June 26. Arrived around approximately 8:15 AM and by 1:15 PM diagnostic wasn’t complete. Waited a total of 7hrs, for a diagnostic that only takes an hour at the most.