Firestone Complete Auto CareReviews of firestonecompleteautocare.com

Bought three new tires at this place a few weeks ago. They were having a sale where I got $100 off. While checking out, I was offered an additional 10% off for opening one of their credit cards. Because this was a large purchase, I thought it was worth it. Upon examining my invoice, I didn't get the 10%, and it didn't come on the credit account in the form of a statement credit. I'm up to six phone calls with them about this, and they are refusing to fix it. The last guy I spoke to said "We don't do double discounts", which is fine, except that they offered me a second discount, and I accepted their offer. Stay away. They are crooks.

I had a mastercylinder replaced for $400 it leaks all the brake fluid out once a month. I brought my truck back 5x to keep being told it is not leaking finally gave up 1 year later it is rusted to crap from leaking constantly n looks like the master cylinder is 20 years old n leaking. This is a horrible company 😕

Stop here if you want to be taken advantage of. My wife went there to get an oil change and have them check the brakes. She ended up being charged $508. The service people told her the front brakes and rotors were bad. She called me at work, the service advisor lied to me about the cost of the parts. The technician, even though he didn't look at the car, could tell me to the millimeter how much pad was left. The advisor or technician tried to coerce her to buy tires and cabin filter. when she would not they left her glove box and contents on the floorboard. The parts prices were inflated by 100 to 200%. Example; Cabin filter online $19.99, Firestone $59.99. When I spoke with the area manager, George Ranieri, He said "We can charge what we want" When I mentioned the glove box incident, he stated " I apologize I'll mention it to them" I will never go back to this Firestone again and will let everyone I know what a terrible experience I had.

Horrible company and their child company Tires Plus is even worse. not only did they recommend repairs that were unnecessary as validated by two other repair shops, the repairs I did allow them to do ended up even worse than I could ever imagine. They forgot to tighten the lug nuts on my driver side Tire which caused my vehicle to crash at 70 miles an hour and almost cost me my life. The corporate response was atrocious, they went well out of their way to fight tooth and nail Anyway way they could and never apologized or took the matter seriously. I ended up having to get legal representation just to get them to fix the issue after the crash. When I brought it in under court order and left it with them they further destroyed my vehicle while trying to repair the damage they caused. They were malicious and callus. they poured sugar in my gas tank and spit in my center console Upon returning the car to me. Not only where they highly unprofessional but they happened to 'lose' the security footage from that day so they couldn't tell which employee damaged my vehicle. Their corporate representative JenniferN took over four weeks to reply back to my emails and resorted to name-calling and cursing. It took almost four months to repair the damages that they caused to my car. I have never even heard of a corporation that handles their customers like this. I can't help but recommend you steer clear of this company

11/29/219: Very unprofessional and patronizing. Purchased (4) Michelin tires @3089 Highway K O Fallon, MO 63366 on 08/12 four months prior at the suggestion of the manager, Tim Graves, finally was able set an appt to have them installed, took off work and showed up for said appt only to be told they were busy and would "squeeze me in" followed by they "couldn't get to me" and the only solution they suggested was to refund my money - they did not even offer an alternate date for install. A refund would not get the tires installed prior to winter as these tires were special order. Waste of time and a very patronizing and disrespectful attitude to boot. Filed BBB and corporate complaint.

If I could rate this company less than one star, I would certainly do so. They are deceptive and do poor work. I have used this company for tire replacement and vehicle repairs for about ten years and recently took my vehicle to the location on Mason Rd in Katy, Texas, for an oil change. While there, they told be that I needed new brakes, which THEY replaced a few months prior. They also said that I needed all of my lugnuts replaced due to wear. I have NEVER had lugnuts replaced for ANY vehicle I have ever owned. Firestone had always changed out my tires, so Firestone should be responsible for the any replacement. Their customer service department offer no solution to my complaint, other than coming back into the shop for a free examination of my vehicle. I have not, and will never return.

My daughter is a student at Kent State University and she had an issue with this location. They were deceptive, lied and took advantge of a young female customer. When I asked the acting manager for the district managers or home office customer service number, she refused and said they are not allowed to give that out and handle all complaints internally. I am a district manager for a large corporation and this is not how we take care of our customers. I would not recommend the Kent Ohio location to anyone especially to a young student.

AVOID FIRESTONE COMPLETE AUTO CARE! Purchased some tires and an lifetime alignment ($568) at the Marconi Avenue shop in Sacramento. When I went to pick up the car, I noticed right away the Airbag warning light was now on when I started the car. Also, the digital clock was way off indicating the shop was messing with the battery or electrical system for unknown reasons. When I took the car in, the airbag warning light was definitely not on and the clock was fine. I did not move the car from the parking lot and immediately told the service manager at the desk. He then immediately inspected the car and confirmed the problem. He told me to leave the car and they would find the problem tomorrow in the morning. The next day, Firestone again kept my car the entire day. However, they claimed they could not find the problem and claimed their scanners would not work with my car. They also tried to deny causing the problem and told me they spoke with the dealer and they was told is no way the were responsible. I told them my car was in this condition when I took it there and I wanted it fixed. Manager was rude. They set my a claim number and said Firestone would contact me. Since then all I have gotten was delay, tons of run-around and being ignored. The car is still not fixed which is a big concern because in this car, the airbags will not deploy when the warning light is on. I have barely used it since this problem since it is unsafe now. Again, this was not a problem before taking it to this shop and I do NOT believe it is a coincidence. This car has been in my family practically since it was new and the airbag (or any other) warning light has never come one. Although this car is older, the mileage is low - about 35,000. I believe that Firestone somehow damaged my car and I want them to put it back to the condition it was before their shop messed it up. Besides the loss of use of my car it has caused me a great deal of wasted time and frustration. Firestone has a "customer satisfaction" policy painted ON THEIR WALL but it is a joke. They admitted they are incapable of fixing this issue. The dealer will have to do it. STAY AWAY. Firestone does not stand behind their service and their customer service sucks!