Firestone Complete Auto CareReviews of firestonecompleteautocare.com

I was a recent customer of Firestone on April 6,2021. I made my appointment online and as I drive a 2011 bmw 335i. I was kind of ske out to take it in, But bmw was going to be a two week wait. So being as I love love love my dream car, I decided to give them a try but before I went in, I addressed my concerns about them being able to service my type of vehicle. So I decided to call first and confirm they saw my scheduled appointment along with my notes concerning my concerns about my car. Being that I’ve never used them I wanted to be sure. They told me they couldn’t do the alignment but could do the oil change and I asked, if they were sure they said yes. So since they could do the oil change. I decided to give them a try in hopes of becoming a repeat customer Having a option if bmw was ever weeks out for maintenance. So I went in and again I asked are you sure you can do the proper service to my car. The employee said yes we can. So I proceeded to wait and I was still nervous but I decided to have faith. Well that faith was shattered car shakes worser then ever. And then started squealing horrible which was so embrassing. So I called and told them what the problem was,and they said bring it in, and I did but something just told me to look under the hood as I hadn’t since there work. To my horror oil was leaking in my engine and on my belt. Just goosing out. I was horrified so I let the oil drdrive it in because at this point I don’t trust getting my car towed by anyone, So I decide to take it in and see. Took it in had the employee look at my car and the manger and they told me Oh we forgot to put the seal ring on your car. I was so shocked beyond all comprehension. And I asked him didn’t you tell me you could do the requested worked he said yes but we didn’t know you need a seal because of we’re the seal is placed on the engine. So he told me we will fix it so I asked him what about my engine and belt since the oil was leaking onto both parts. He assured me everything was going to be okay. Well that was a lie the put the seal on and he said he cleaned the belt and put all the oil back in which I’m still hesitant to believe Ugh. So I left and I would say three are four days later it still squeaked and again at this time I forgot to mention they went ahead and did the alignment anyway which caused it to be a rougher ride. So as I was so focused on the possible damage that the oil change did. I lost track of the alignment to so I went in and they asked if I could come back tomorrow. I was livid but remained car as this is the third time I had to come back in. So I left Not feeling the least bet better. So I’m the morning at around 7-8:00 am I called them and asked them if there was another location because that night before I was 2 go back. Battery says not charging and for me cuts off going through green light car died . Traffic behind me.Thank good my car turned on and was operable. So I made it home so scarred it’ll cut off again in traffic again. But I did make it home. So I called early am stated another Firestone location is closer 2 me The employee said yes I could take it there fir repair service,are there. As everything has been a lie thus far. So I made it to the shop roughy two miles from my house. Scared the whole time thinking about the battery willnt beable to keep the charged long enough. I made it to the shop only to be tolded They couldn’t do the work because they don’t have the right equipment????????Excuse ME ... Arent y’all the same company. And being that the employee drove a bmw same body style just different class he told me there was nothing he could do, But he did look at it only to find my belt shredded and wrapped up in the engine belt turn. Moral of the story my car has been on there lot for seven days unattended to are fixed. And I lost my job because I couldn’t got to the assignment because you need your car. My lease is up on the 5-12-2021 and guess what I don’t have a way to take care of any business at all. Are move if my cars not fixed. Never got a rental car offered are refund. Nothing as of yet but stress on top of emotional distress for me being taking advantage of. You’d think that after being Class A which I recently found out about. They would have learned there lesion guess not So I’d say maybe another CA is in order As they are in breach of trust in everyway, and negligent for causing damage that never existed. This has to be some type of thing with them. Oil changed before when I brought the car. inspected passed with flying colors and belt never broke not once. No oil spills are leaks ruff ride / belt issues. So I’d like to say thank you firestone !!!!!!!! False misleading, and unconcerned C.A

So I'm a mechanic of 15 years... And I don't own an alignment machine. I thought the smartest move to make would be to get a lifetime alignment since I plan on keeping the car. I have recommended so many people to their services based on their promises. I have not had a proper alignment done in 2 whole years by this company My tires are worn unevenly and 2 mechanics and discount tires manager wrote me a note explaining that these issues are 100% based on a half ass alignment. A lazy mechanic. Someone trying to get paid without doing there job. I am not happy! This is the worst company ever with the worst policies ever. Not to mention I have not recieved any call back from a corporate office. After calling numerous times. My other car they forgot to put oil in it. They didn't do a complete inspection properly. All I asked was for them to replace the tires (free of charge only after discount tire pointed out that the tire wear was 100% because of a improper alignment-per DT store manager and sales rep.) based on the fact that Firestone couldn't fix the alignment and the cause of my uneven tire wear is due to an alignment issue. I have done ALL REQUESTED MAINTNENCE AND DONE ALL WORK THEY REQUESTED SPENDING, THOUSANDS OF DOLLARS. WITHOUT THEM DOING ANYTHING RIGHT. every employee has been fired from the previous crew and they have all new people. My strut mount bolt was LOOSENED by a mechanic at the store in Arizona. Saying that would fix my problems. The alignment is hardly in spec and never done evenly. My tires are the proof. I've been not driving this car for 2 entire years because I want my case heard and FIXED. I PLAN ON KEEPING THIS CAR FOR LIFE. AND NOW THEY HAVE CAUSED MORE PROBLEMS THAN THEY HAVE FIXED. I wanted to take it to the Chevy dealer. And I received calls from sales reps at Firestone explaining they could fix my car and they have all new techs... so I obliged more than 4 different times and this issue HAS NEVER BEEN RESOLVED AND NOW I HAVE NORE ISSUES THAN I STARTED WITH AND HAVE RECIEVED ZERO HELP. I PLAN ON FILING A LAWSUIT BY FRIDAY IF I DON'T GET CONTACTED IMMEDIATELY WITH A 'FAIR RESOLUTION' BASED ON INCOMPETENT MECHANICS. I did my part and kept on the maintnence. I expect Firestone to do their part. Zac Niblett (480)-455-8713

Please don't go to Firestone !!!!!!!!!!!!!! YOU ARE TOLD THE WORK WILL BE COMPLETED TO YOUR SATISFACTION BUT LEAVE THERE WITH BROKEN PROMISES. .

I was at fire stone several years ago and purchased a new set a tires which wore out by 25,000 miles. The warranty was not covered because I hadn’t rotated the tires every 5000 miles. I purchased all my oil changes every 5000 and assumed that they were rotating but they never did. So after purchasing a new set of tires, and going in for an oil change every 5000 miles asking for rotate, they turned me away a few times because they didn’t have enough mechanics. This morning I would took my car for a 10 AM appointment in the Grand Forks North Dakota store, told him that I’d be waiting for it, they didn’t even get to it until almost noon at which time I took the car without the rotate because I didn’t have a four hour window. I cannot wait till I need a new set a tires and go with another company who can actually service and follow through with service in a timely Manner, if they would just be upfront when they’re short staffed and tell you it will take four hours but instead they lower you in by confirming and once you drop it off you’re stuck, this is like the third time this is happened to me at the grand Forks store

We had a state safety inspection done in the Firestone (Audubon, Pennsylvania) and repair was requested to pass the inspection. We had a second look at Mavis Discount tire and received lower quote, but we chose to go back to this shop for convenience of reinspection. When we came back to pick up the car after repair, it turned out the shop conducted not only essential repair we requested, but also a non-authorized service. The store manager Jon came to my wife & me and started an argument whether we were notified in the original quote the non-authorized service was essential. We had to go back to the original quote and it turned out my wife and I were correct. We also told the manager we had a lower quote from Mavis. At that point, the store manager appeared annoyed and told my wife and me "Never come back," in front of his employee. My wife and I had Firestone for over 15 years and many services are still in warranty. Throughout our conversation with Jon, we never said we would refuse to pay the non-authorized service and we paid the requested repair. It was absolutely ILLEGAL to decline future services to us, violating implied warranty agreements between me and Firestone for our prior services. We had to report to PA Consumer Protection Agency and to use legal service we subscribed via my job. I also filed a complaint with Firestone headquarter (case # 2485051). This is the first time in our lives to have an issue with car mechanics and first time in our lives to have to report to Consumer Protection Agent. This is also our 1st time to leave a negative review publicly.

I wish I could put zero star I came in for air pressure check oil change and ABS light . Long story short 5 months later and a lot of going back and forth and nothing getting done .. my rear end fell out and I had it towed there needless to say .. Im pissed .. they have had it for over a week with the supposed parts arriving yesterday and still no word they told me yesterday I would get it back today.. the regional and the local store... Soo yeah Firestone is most definitely a rip off do not be blind sided and never take your car there ... I take care of my property and unfortunately... my car is suffering simply because of dishonest people and the almighty dollar .. pad that sale ... at no end.. I hate to tell them they messed with the wrong consumer! Today is September 18 2020 I still have no ride! My job pending I am about to get that lawyer!Get in touch with me about my damn car ....

crooks they can find something wrong if you bring in a new car they tried to convince me my car had a bad brake caliper and it was leaking when it wasn't they will tell you things that are wrong i believe they work on commission the more they sell the more the mechanic make

It started ok, but has been the worst experience since. They told me I would have free rotation at any firestone or sister corperation, however, the first firestone I went to told me they would charge me for the rotation. Then I took it to the original store and they took an extra 2.5 hours on top of the time quoted for me for just a simple rotation. Without having to remove the wheels since my experience there I went back for a third time, (so I know it was them) they had cross threaded and ruined 3 different bolts with the lug nuts. In essence they messed up on 3 of the 4 tires. The front of the house manager came and told me that they would fix it next time, basically he tried to send me out on the road with 3 out of 4 lug nuts attaching 2 of my 4 tires. The customer service for firestone is somehow even worse. They tell you they are going to call you back in 48 hours and never do, I called 3 times and they don’t even have a record of the first 2 times. These people are willing to sacrifice the safety of not only their customers but for everyone on the road. One of the worst companies I've had to deal with.