T R.
Firestone Let staff Jason damage my BMW. Beware
with dates went to my appointment at the Firestone on Highway 55 in Durham, North Carolina on June 25, 2022. Upon arriving, I saw a staff person approach a vehicle, enter it, and speed from the front to the rear and back to the front of the Firestone parking lot. I quickly entered the office and told the store staff James of my observation. I advised him that I did not want that individual driving my vehicle in such a manner. I remarked that I did not feel comfortable having him work on my BMW. I am not the manager, James said, "Okay, Ms. Ryan; I will inform Mike the manager." I am not the manager, James said, "Okay, Ms. Ryan; I will inform Mike the manager." I waited a long time, so I went to James and inquired how much longer I would have to wait. James said that he did not know but would check. James did not provide any response afterward. I decided to search for my car via the front lobby glass. I spotted instantly who I now know to be (Jason) working on my BMW. I reported him because I didn't want him working on my vehicle based on what I saw him doing. I began recording using my mobile phone! Jason is now smiling and staring at me together with other individuals in the bay area. I filmed for some time. I immediately came outside and walked towards the bey area to inquire as to why an oil change is taking so long. Although I was still recording my automobile in the bey region, I am not in the bay area. Suddenly, Jason began ranting at me, demanding to know why I was recording him. With all this happening I felt threatened and full of anxiety, and I take anxiety medication. I said that if you are working diligently, you should not be disturbed. The manager, Mike, arrived to instruct me to stop filming. I said that I am not in the bay area and that I am recording around my car. Mike shut the hatch in my face and instructed Jason, Get HER vehicle out of here. Jason slashed my tire, sped in my vehicle from back to front, and when I asked for the keys, he refused. This was all on my phone being recorded. I submitted a complaint that day, but have received no answer. Bruce Andrews attempted to offer me a tire that did not match my other tread, brand, etc. I informed Brue Andrews that I ordered four matching tires in February 2022 and have invoices from a previous purchase with a warranty at a different tire store. Other concerns Oil change was NOT performed; I went to a different Firestone to reset the oil change interval, but it is still set at 8,000 miles as of 7/27/2022 with is Not accurate. Bruce text me several times about this case but never resolved it. He never asked to check my vehicle out regarding my complaint. I have texts of other Firestone staff sharing how Firestone is racist towards women of color, she was not able to help me or she would be fired by Firestone, she told me over the phone that Firestone was racist red necks and has been treating women of color like this and they will not change. Jennifer the regional manager has been asked and was said to talk to me to resolve this case but she has not contacted me and no one has contacted me to resolve this case they just ask as if they do not care about customers' property. James stated to me that he would let the manager know that I did not want Jason working on my BMW Jason worked on my car, sped in my car and messed my car up all on camera. The other firestone manager stated he Unique ID: 990628875 was tired of working on cars that got messed up at the Firestone I initially went to. I am not sure my oil change was completed properly. I filed a complaint with BBB after numerous texts to from Bruce and phone calls to Firestone Corporate offices since June 25, 2022 to no avail. BBB reported my complaint to Firestone but They requested BBB not to contact them anymore with complaints. I filed complaint at Attorney General office.