Firestone Complete Auto CareReviews of firestonecompleteautocare.com

I want to give zero stars on Firestone complete Auto Care. I made an appointment but the store employee said 6 customers were ahead of me. Firestone's website allows booking your appointments for a particular time even if many customers already occupied the same time which causes a very long waiting time at the shop. The store posted a sign to get 5% off when you apply for the store credit card and also one employee from the store confirm the 5% discount so I applied it but I didn't receive the 5% discount. In-store prices are higher than online quoted prices but the store refused to honor the online quoted prices. Stay away from the Firestone store

This company is very dishonest. I bought a drive train warranty from them. The engine went out before the warranty ended. They first wanted all my maintenance records. I gave them the papers. They said all seals and gaskets are not covered and any damage from them going bad. The rings were determined to be the problem and they said I had to pay $2000 to tear it down to the problem then they would send out an inspector to evaluate it. Guaranteed they will find a reason not to cover it!!

Tried to rotate tires. Even though the tires had enough tread to pass the state inspection Firestone would not rotate them. They tried to up sell me to buy four new tires. My old tires still had 5,000 mikes left. Why buy from Firestone in the first place if the fail to support proper maintenance? They force you to throw away 10% of the value of the tires they already sold you.

Firestone in Waldorf, Maryland, if you cannot stand and watch your work being done…..RUN!!! Had my tires rotated, not even sure now if they rotated them or gave me an oil change. My tire light was on when I took the car in told ADAM, at the front desk. Five minutes later after I left, my light kept coming on and off took my vehicle to tire plus and found out there were 2 nails in both tires. Take your car elsewhere!!!! Tire Plus was GREAT!!!

Worst place I've ever gone to have tires installed. Took 2.5 hours to have my tires installed with an appointment. Front desk person had an attitude problem. Tires were not properly balanced with old weights left on. Only a few of the five rubber valve stems were replaced. Two of my tires need rebalancing. My tires should have been torqued to 105 foot pounds. They were torqued down with an impact wrench to between 130 and 150 foot pounds. The tech told me he torqued them down to 100 ft. pounds. He used a torque wrench set to 100 foot pounds after they were already torqued down to 150 foot pounds with an impact wrench (lol). I''m an amateur mechanic who's worked on cars for 40 years. I wouldn't go back to this place if they did the work for free!

BE AWARE DON'T GO to this FIRESTONE!!! 217 SE 6TH AVE IN DELRAY BEACH, FL what a shame I didn't read before the reviews. The manager Norman it is very rude and nasty like the reviews says, Very unprofessional and unwilling to resolve my issue, he literally HANG UP THE PHONE on me. Brian and a Mechanic named Georges are terrible as him. - They overcharge to change a new pair of "economic" tires and they added services I wasn't aware until I paid. - My car has a loud clunk noise that wasn't there before entering this shop and a back tire that they work on it is crooked. - My car alignment wasn't done properly. - We were in a rush and asked how long it will take, they said max an 1 hour 30 minutes. But took longer because they didn't keep us update that 1 tire wasn't in the store, so we stay out of necessity but now we REGRET that decision. - I WAS YELLED BY THE MECHANIC GEORGES, I told him that I asked Brian that I wanted to take pictures underneath my car that he said yes, the mechanic didn't respond but when I tried to walk towards the car, he start yelling at me very nasty and disrespectfully. Neither told me that I'll have to be escorted which I found out when I approach Brian and that's when he said that he forgot to mention it but didn't escort me, no apologies or helped me to take the pictures. We are pretty sure they did something to my car either for retaliation or just to charge us more to fix it. SO PLEASE DONT GO TO THIS STORE!!!!!

I brought my car here they’re diagnosed it, then spent $600 for replace part and have frontend lined, then had the exact same problem. The guy said don’t worry we will take care of you so I called dealership to price part, 148.00, they went to purchase that part and gave it to me at “their cost”. So I paid 250 for a 150 part. They then Charging me the shop labor at full price to put on the second part, $500.00. For the misdiagnosed part and this is helping me out. So $1100 in and I’ll see if that actually fixed it. Now mind you I told them the first stab didn’t fix before I left which imagine my frustration. Long story short this place takes a wild guess of what’s wrong say they will take care of you but beware I promise that just because they have extended hours don’t mean it’s the best option unless you want to waste a bunch of money. This place sucks. Disorganized and unsafe work areas as well. I took a trip out into the shop. Best advise just don’t go there, unless your from their corporate office to try and line this place out. I set here looking at reviews, im surprised they are in business and stay busy. I guess if you need oil change and tires and don’t mind paying more then they stay open late and on weekends.

The receptionist, by the name of Brandon, is extremely rude. Ive been back and forth about problems with my car that THEY caused, and they acted as if they didnt want to help me AFTER I paid over a thousand dollars. They are unprofessional and extremely ignorant. On top of that, they don’t know what they’re doing. I will NEVER spend my hard earned money at this establishment again!