Firestone Complete Auto CareReviews of firestonecompleteautocare.com

Bought tires at the time they talked me into the ResolvAuto, said I could pay off the tires anytime and drop the ResolvAuto. Liars, buyer beware. Its a scam. Reporting it to BBB. Also dropped my car off at Firestone to get new wheels aligned, James is at the midlothian Firestone is not just rude but genuine A!!!!!!. NEVER GO TO FIRESTONE ON midlothian.

Absolute HORRENDOUS job by Firestone. False Advertisement. Told at shop 0% percent interest for 6 months if you pay off. Turns out there is a caveat...I paid $100 over the minimum and ZERO was taken off promotional balance!!! I call Customer Service was told only can pay promotional balance in last 2 months??? !!!! What the hell is this garbage??? No money over the min payment can be allocated toward the promotional balance. So basically the entire promotional balance can ONLY be paid within 60 days prior to expiration. Otherwise they get the entire interest that was accrued. Just another shady business practice. Won't be going to Firestone anymore !!

I took my car and to firestones to fix my passenger ball joint and axle And I paid 1,100 dollars and they finish the job I wen home and the next day I couldn’t drive the car and I took it back again to the Firestone and then they told me that nothing is wrong with the car they said they test drive it and stood with the car for few of days and so I took the car when I went to work I heard a clunk and the steering wheel I couldn’t control it I was so upset then I took it to another mechanic and he ask me who worked on my car and I told him Firestone and he said that I was so lucky that I didn’t had an accident because when they did the alignment they left all the screws loose I was so scared I’m never gonna bring my car to them and I spend a lot of money there I’m not going to recommend nobody the Firestone from wolcott road in Waterbury ct

Total waste of time to try and get an appointment scheduled #543012 in Mobile Al, which is near the Mall. I've tried, as I have other locations in AL to do it online. UNLIKE other locations, I never heard from them about accepting the appointment. Other locations like Birmingham and Huntsville? Accepted within 10-15 minutes. NOT this one. Guess they really are doing what others say-too busy looking at their phones (ahem, Mike H) to tend to customers. Every time I go by there, the parking lot is full and it makes me wonder about the safety of the location-not sure I would leave my car there overnight when they are 'too busy' to get to it. Besides being too busy on his phone, you will find Mike H a tad bit snarky when dealing with people.

Re: Firestone - 7752 Denton Hwy., Watauta, TX. Firestone said they work on Lexus cars all the time. I took my car to have a starter replaced. The car developed a whining noise after it got it back. I had it towed to Firestone. They said it was the power steering pump. Replaced it. Car continued to whine worse. Took it back to them. They said it was the alternator. Replaced it. Car whined worse. Finally, they said they didn't know what was wrong - asked us to take it to Lexus dealership to diagnose it - and they'd "make it right." Their words. Lexus said the after market power steering pump was installed incorrectly and leaking fluid badly,. The after market high pressure line was not installed correctly as it was routed and touching the upper intake support bracket. It had NONE of the support mounts transferred from the O.E. hose to support it! The after market alternator has a bearing noise at start up and will have to replaced. Firestone's solution: "We'll give your money back." What? After ruining the car? I contacted the Attorney General's office in Tennessee. Corporate's answer: "We'll give your money back." Run from Firestone! This is not the old "Firestone" that we used to know. If you read the numerous reviews online - these people have a pattern of ripping people off. I'm hoping this review saves others from the mistake I made by going here.

This Hickory Hollow location should not desire any star at all. The worst service I ever have. Maintenance for my car including axis and brake, after 3 week and I drive on highway on the back home. The car was cracking noice. Stay in Clarksville one night and Clarksville location find out the Hickory Hollow installation had not done correctly and I could be dried on highway if I am in middle somewhere and the car can not stop. Supposedly Hickory Hollow should call me what is everything happening and how to take care. They never did and not helping on what they did. Can not reach the manager all the time and employee can not get the manager as well. Poor service and worst management service center I never had.

I would give zero or 1/2 stars if they were options. I have gone to firestone for simple oil changes several times now only to have my “low oil pressure” light ding shortly after having a oil change because the oil leaked out because they did not seal the plug and filter properly. This has now happened FOUR times and I will NEVER use them again! This past time my NO oil pressure light was on and vehicle almost stalled several times because most of the oil leaked out yet again. I’ve had no issues getting the oil changed in this vehicle anywhere else…I was lucky to be near a service center this last time or I would’ve needed been towed or worse, my engine could have blown…After bringing this to the store and regional managers attention, all they did was be arrogant and hang up on me and avoid talking to me so I called their corporate office and I have an open case with them and now the claims department rep and manager do not want to speak to me they only want to play email tag when it’s convenient for them. I am seriously considering calling NBC 10 Philadelphia on them and having them investigated the fact that I have no issues anywhere else prove this is a fire stone issue and nothing else! Incompetent and don’t give a damn about their customers! I suggest going somewhere else for your service needs

Run, run and run. Firestone Auto Care is not a good place to go for your car repairs. Their specialty is tire not car repairs. They'll do and say anything to get their expensive tires and new brakes in your car and what ever car trouble you had will remain unfix. I got a charge for $1,800 for tires I did not pick and not authorized and all my tires were good and they replaced them with the most expensive ones without giving a choice nor asked me and my car battery had zero car battery issues they changed it to a new experience one again without asking me. In 35 years of owning cars and maintaining cars from NY, Mass, FL, Firestone Auto Care in Somersworth New Hampshire running by these two thugs a Greg Store Manager and a Patrick, District Manager are the worst experience I've had. Greg is a jokester a liar a Con man he's so unreal they moved him to another location. His boss Patrick is a pure narcissist a racist who tells you "All complaints comes to him and him alone there is no one above him to help you and his words are final". The Japanese that always care about their Brans and own Firestone Corp should fire these two. I've reporting them to the New Hampshire State Attorney's General Office. Hopefully, other victims like myself can bring a law suits and help stop this nightmare.