Firestone Complete Auto CareReviews of firestonecompleteautocare.com

Firestone Is A RIPOFF.. If I Had Known That Each FIRESTONE Was Independently Owned? I Would Have Never Gone There.. I Go In For A $40 Dollar State Inspection, And ALWAYS End Up Paying $600 Or More Dollars.. And? I Don't Even Drive My Car More Than 2000 Miles (A YEAR).. And, Using Your Credit Card? Doesn't Help.. When Your Mechanics See That? They're Like Children In A Candy Shop That Has Free Candy.. I'm Done With FIRESTONE.. I'd Be Better Off Buying A New Car And Trading It In Every Two Years.. Incredible...

They’re an unserious business, I scheduled an appointment and this guys wasted my time, canceled my appointment without a notice and never showed up. Claimed he came to my address and didn’t see a car. Very unprofessional

Ordered Tires and Alignment one week before appointment. Store was supposed to call the following day to confirm appointment and tires were in stock. Store manager calls us up the morning of the appointment and states the tires were never ordered. But he can sell us a much more expensive set of tires

I went to a local AutoZone to get a replacement headlight bulb for my wife’s van. I asked them to install it for me. They said they couldn’t do it because the tire would have to be removed. They recommended that I go to Firestone Complete Auto Care. The only reason why I didn’t really question it was because these cars are so complicated these days. I was brought up having to pump the gas pedal to start the car and a 8 track player. Stupid me….Didn’t question anything. What was I possibly thinking? Is my arm 5 feet long to stretch that far? So stupid me takes the van to Firestone and stupid me pays $58 to install a $19 bulb. Instead of being honest and saying to me…”Oh no, you don’t have to remove the tire, it’s just 2 bolts”. Firestone rolls the red carpet out to my wallet. Now the other bulb burned out. I did the repair myself. In less than 4 minutes, done. Lastly, if you allow Firestone to perform a oil change or tire rotation and then one day, you decide to do it yourself…..good luck getting the oil plug & lug nuts off. These guys use King Kong, a Kung Foo Grip and 50,000 pounds of torque with their handy air compressor tools that they DO NOT adjust accordingly. 🦍 I had to use a blow torch to loosen (2) oil plugs and a 3 foot pipe to give me more leverage with a now bent 4 way cross bar to get (44) lug nuts off of two vehicles. What should have taken about (2) hours for oil changes and tire rotations….took me (5+) hours with a very sore back & shoulders. Firestone put so much torque on a plastic oil filter housing…..that it cracked when being removed. Firestone & Auto Zone work together. Stupid me, lives and learns !!!

I can't believe that they became such dishonest. They did not do this PKG: 02 TIRE ROTATION W/ OTHER SERVICES at Store# 028266. They promised but skipped this. They hiked up prices for all services but this dishonesty is so frustrating

As a woman alone in the car garage, it was a horrible experience they never followed up. They did not care that their mechanic, Luke Provolsop let me go with all the tires and balanced, and all the dashboard lights on. Do not go here. It's really a Chinese company and they do not care about us. Thanks.

I brought my vehicle into a Firestone location in Plainfield, IL for tire replacement though a 3'rd party warranty. The warranty company needed pictures of the tires. The manager said that he was to busy and threw the keys back to me.

$650.00 Oil change at the location of 10380 W Colfax Ave, Lakewood, CO 80215. I took my car to have an oil change on 02/27/2023. They stated that my oil plug on my oil pan was stripped. How could that be, the oil would of been leaking. Their were no leaks prior to taking my car in to their shop. The mechanic showed me the so-called stripped hole of the oil pan plug. It did not look stripped to me. Then I approached the Manager at the time and suggested that they should tap it and retread it to a slightly bigger size. The mechanic stated that he could not do it. I said to him that it could be done. Then the manager stated that they could not find a tap big enough to perform the task. I knew this to be false. Then they stated that they would have to replace the oil pan itself. I stated that I could not afford it. Then the manager stated that they would wave the labor costs only. I told them to go ahead with the repair. Then four days later, the store manager, "Andrew Dubois" stated that they could not wave the labor costs but that he would deduct $100 from the cost of the oil pan. Then he suggest they tap it to retread the hole which would be temporary. So of course, I told him to go ahead with the replacement of the oil pan because I did not want a temporary fix. Then when Susan the manger came back on shift, she stated that they will need another part for the oil line. Then I called back the next day to see what the status of my car was. Susan then stated that they received the wrong oil pan and the mechanic won't be back in until Friday which was four days later. By this time, they have had my car for two weeks. I'm real frustrated by now. Then they stated the next day my car was ready. They also stated that my front brakes needed to be replaced. This was a total lie because I hired a mobile mechanic and he stated that I had at least 10,000 miles left on the front brakes. Also, they disconnected both of my sway bars and the nuts were removed to secure the sway bars. They also stated that I needed a new battery which was a total lie also. I removed the battery myself and charged it myself. It charged up fully to 12.9 volts and read good battery. What a rip-off!