Cece
Akron Ohio Chapel Hill Mall
Akron Ohio Chapel Hill Mall. The repair works great but a 2-4 hour job turned into 6 with no communication along the way. My car sat for at least 3 hours with nothing being done. The parts weren't even there or ordered when I arrived. They diagnosed it 2 days before the repair appointment. (That's a similar story.) When the job was finally started, I had to ask how much longer it was going to take. One guy said a half hour and if they had to talk to the customer, that's less time to get the repair done. I completely lost it on him and used the f word several times. I was told I could leave. Never an "I'm sorry" from them or a further explanation. It was another 2 hours. I saw the tech pounding on the old part and they did not tell me about that until I told them that I saw it. They took $130 off the bill which helped a little but it came with a complaint that they had to pay the tech for 2 extra hours. Boo hoo. I'm sympathetic that there's an employee and tech shortage but the front desk managers need to relearn how to treat their customers, keep them informed, be empathetic when under pressure, and schedule better. They used to be pretty good. 9/7/2022 my year old air conditioning repair has conked out. I stopped into the Firestone store to see if they had time to check it out but they didn't. Figured since it was a Saturday of Labor Day weekend. New manager. Looks like all new personnel. Hope that's a good thing. Hope the other guys got retrained and just new assignments.