Firestone Complete Auto CareReviews of firestonecompleteautocare.com

Brand new tires fell off the car when turning. My car is totaled, all because I chose the wrong tire shop. When I asked them to fix their wrong doing, they said the brand new tires that fell off could not have been their fault and that they would be glad to see me in court.

I don't usually make comments about an experience but this has to be said. Firestone Complete Auto Care State Street Saginaw, MI. I bought tires here November 24, 2023. Had intermitting problem with TPMS for what the car said was the right rear tire. After this stayed on all the time I took it in to get fixed January 31, 2024. There is a charge to fix these approximately $120. Mechanic went to the right front tire to work on it. I told them it is the right rear. They told me no it is the right front. Evidently when they put the new tires on they never reset the TPMS. Paid the bill and left everything fine. Now April 22, 2024 on my way home RED light on dash says PSI 10, PSI 7, PSI 4, PSI 0. Yes flat tire. Had portable air brought out to inflate and get home. Took right front tire off to check for hole. Couldn't find a hole, pressed on the valve stem and you could hear air coming out. Appeared the valve stem system was extremely loose. Called Kay on Morning of April 23, 2024 to let them know I was bringing the tire in to get fixed and I wasn't paying for it again. Had a 4 pm appointment. They broke the tire down and she brought me the TPMS and said well this isn't our TPMS and then another part of one that was rolling around inside the new tire they installed in November. She said we wouldn't have left this part rolling around in the tire and this isn't our TPMS so she wants to charge me again for it. She argued with me about it not being their TPMS. So I can only assume that she is so positive it wasn't theirs that they charged me for a TPMS but never changed it because they were working on that right front tire. Ended up taking the broken down half mounted tire and rim that they wouldn't fix to Discount Tire to get it fixed. Many many years of going there will not be going back. Manager Kay can't admit to a problem they had and just fix it and be done, has to lie and pretend I don't know what is going on with my car. Nobody has rotated tires or changed them, They were the only people who worked on it.

I have been taking my car/ truck there for over 15 years. I booked an oil change and inspection a week earlier and showed up early. I waited over 35 mins and they still did not take my car in yet. They stated there was a lot of work they did not get to. Last time I waited 3 hours, not this time. I took my keys and left. Went to Nissan and they were done in one hour. When you book a week ahead of time you should do the work on time. Manager was rude and will never go there again.

Store #19984 Firestone Complete Auto Care 903 W Centerville Rd Garland, TX 75041-5824 I went to Firestone to get my work truck inspected. The truck was inspected and two tires were found to not pass. I had two new tires on rims in the bed of the truck to replace the worn tires already. Told the mechanic that he could just mount those tires for me and finish the inspection. Woman mechanic comes in from the bay and jumps into our conversation, asking if the tires are brand new? I said mostly yes, one tire had been on the truck after I had a flat and had to drive for around one hundred miles on it before getting the other one fixed and that the other tire in the back had never been used. She said that they could sell me new tires or else I couldn't finish my inspection as they can't mount used tires as it is against company policy. She was extremely rude for no reason. The other mechanic deferred to her as if she is in charge there. Been a customer for over thirty years, I won't go back. They have lost a customer.

They overcharge for parts by 3x. They take 3 days for a 2 hour job. They do not value return customers and underestimate the consequences of their poor customer service and quality.

This operation is a scam. I brought my Honda Civic in for new brakes, grinding rotors, and drums. The car's shimmying and poor braking seemed to get worse after their service, so I took the car to a Honda dealership to have them inspect it. The Honda service people told me that the old pads were still on the car, and it looked like the brake pads, rotors, and drums had not been touched. Firestone charged me $400 for their 'service,' but didn't do anything. Not only was it frustrating, but it was dangerous for me, as my supposedly 'new' brakes could have failed at any time.

Too many things went wrong with the service I got from Firestone complete in Saginaw, MI on Bay Rd. Managers Craig and Tim are not responsible managers. I knew when I made the appointment in person at the store when I seen non-professional conduct between the attendant and other female co-worker display delinquent behavior for several minutes without any regard to customers being present. I was desperate when the attendant finally asked if he could help me, so I made the appointment. When I dropped my vehicle off at the scheduled time, I asked to get a call when it was ready. After a few hours went by, I called to check on the progress and was told that my truck was next to be worked on. Still no word on the status at 45 minutes before they closed when I called and was told that they still didn't look at it and was told that they couldn't do it on Saturday as they didn't have a mechanic on the weekend. Scheduling an appointment at this institute is a joke because they do not honor their commitment, but instead push it back so that they get others in. I mean, it doesn't take long to do a brake job. If i weren't 67 years old I could have done it myself in 1 hour. After an exchange of words of which I'm sure pissed of the managers to no end, I picked up the vehicle on Saturday and payed way too much for the brake job, close to 2 grand. To make matters worse, they left a foul stench in my truck that smells like burnt brake dust or axle grease that every time my heater comes on, the foul smell becomes strong. It's been 3 weeks and the smell is as strong as ever. It's winter in Michigan and I have had to endure this smell ever since. I will tell everyone I know to not ever take there vehicle to Firestone Complete in Saginaw MI on Bay Road, EVER! I will get on social media and caution everyone on the unprofessionalism until establishments like this closes down. Shame on Firestone for having this type of practice. If there were less than a 1 star review I would have selected that and given them a -5 star review.

I had an appointment for 11:00am. Dropped car at 10:30. Asked Tech to call when done. 6:00 pm I called Firestone 6386 York Road, Baltimore. Was told car was not worked on because Master Tech out sick. I asked why someone couldn't call me so I could have taken the car elsewhere. Tech on phone was extremely rude and excuse was they were too busy. I WILL NEVER USE FIRESTONE COMPLETE AUTO CARE AGAIN. This is twice they've done this to me and I won't give them the chance for a third time.