Firestone Complete Auto CareReviews of firestonecompleteautocare.com

Dropped my Truck off (did not wait) for 1st oil change. 3013 miles on the truck. 139.+ for oil change. Picked up truck with 3043 miles on truck. Manager looked at my miles on truck and said that is what it was dropped off with 3043. I have a picture of the 3 people approaching me and my truck in the parking lot, and the manager called the police as well as myself. The police said nothing that can be done, you can only complain to the corporate office. Beware of this place! Firestone Complete Auto Care 14170 WEST COLONIAL DR WINTER GARDEN, FL

Went in for an inspection. Was told license plate light was out and wiper torn. $111. If I did not pay, would fail inspection, and have to pay full price again later. My independent shop would NEVER do this. At worse would charge a FAIR price for parts. The bulb cost $1.49. Emissions was fine but they wanted to charge me a full price 2X. Looked up the code, NYS only requires "A light". I had two, one still working. I had just put new wipers on (one had somehow gotten the smallest tear..). I understand they have to meet the law ,but it looks like NYS does NOT require both lights, my independent shop would say "bring it back, no extra charge...and the high pressure approach stinks. I know how to deal with this. But the single mom? The college kid with his first car? High pressure push to force you to over pay. I will never trust this company again.

Terrible customer service experience big rip off scam beware beware beware!!!!!

I did an oil change and tire rotation at this branch. After the service, I started experiencing a noise when I went past a speed of 50 mph. Within a couple of days, I drove back to Firestone to report the issue. The mechanics reviewed the oil change level and told me that everything was perfect, assuring me that the oil change and tire rotation would not cause this issue. However, I insisted that the issue was present and asked them to at least sit in the passenger seat to identify the problem. They then told me that the noise was due to a bearing issue coming from the front wheel. I scheduled an appointment with the car dealership since my car is under warranty, hoping that the bearing replacement would be covered. The dealer checked it thoroughly and identified that during the tire rotation, the Firestone mechanics had interchanged the rear-side cupping with the front side. There was no bearing issue, and the noise was due to the Firestone mechanics' mistake. They recommended replacing the tires because of this. I am totally unhappy about this. Firestone should have identified the issue when I brought the car back the second time. This shows the incompetence and lethargy of this Firestone branch. When I went back to Firestone, instead of acknowledging their mistake, they offered me a few credits and made me pay $152 for the front tire replacement. This entire experience was a total mess created by them and is ridiculous. I would not recommend this store to anyone.

I've been going to them for years since I bought tires for my jeep and had a good experience. Since then they screwed me over around every corner. Replacing a tire is about 300 -400 after labor and tax. If a tire can be patched that's saves you a ton of money. A) they told me I had a nail in my sidewall that couldn't be patched. (Fair I saw it in my tried but there could have been a second one) B) I bring my wife's car in for a flat. The invoice says "flat repair patch-plug". Good thank your Firestone, 6 months later it's flat again I bring it back to Firestone they tell me they can't find the leak because it's filled with fix-a-flat now I need a whole new tire. I brought it to a shop paid and waited an hour so it could be fixed right. If I wanted to full it with slime I could do that in my driveway. Now the labor costs for a new tire are going to have to include scraping that crap out of tire. You can't trust any shop. I brought it to meineke they said they patched it and sent me home and it was flat in a hour. I'm sure they have good tech that work there but I haven't found any. Any other shop I go to can't be worse than here they can only be as good or better. The guy behind the counter Elijah helped as much as he could he was professional and helpful. I've just had too many bed experiences here.

Took my vehicle in on July 6th Firestone in Spring, TX (Champion Forest & Louetta) because my left rear tire pressure light was on. A mechanic claimed to have "patched" a leak. I came in and set for 3 hours for a tire patch. Unfortunately, the tire pressure light continued. I could not bring the vehicle back because of Hurricane Beryl power outages in the area over the following week. The service I received was subpar with men who exuded chauvinistic attitudes toward fixing a car that belonged to a female. They did not seem to give a damn about fixing it right the first time. I believe instead of patching the leaky tire, they simply aired it up intead. This could have been dangerous, had I evacuated and been on the highway out of town (which is what I informed them I may need to do). The services have declined substantially over the last several years.

I’ve been to the Firestone in Raleigh NC, on Glenwood Avenue. Never go there. I took the car there because it was having issues cranking. They told me that it was normal for all cars over twenty years old. They were wrong. I took it to NTB, and the problem was the coil packs. I ended up paying $140 for an incorrect diagnostic. They refused to take responsibility. Another time, they told me my fuel pump need to be replaced, after installing the pump myself, it turned out to be the fuel injectors. Again I spoke with the service manager, to no avail. I wasted my time and money because of their incompetence. Instead of compensating me, they offered me a discount on tires I don’t need. Horrible experience.

June 24, 2024, representative who scheduled firestone tire installation for Wednesday June 26, 2024 at 11 O'clock at Miramar Firestone Service. Spoke to him between 5:37PM to 5:41PM on Monday so assumed was getting tires installed. According to him there where 5 tires at the time. Arrived a few minutes earlier than scheduled and lady rep. had no idea who was scheduled for the 11 o'clock appointment as a matter of fact she mentioned there was no appointment scheduled for me. Between the lying person who called on Monday June 24 and the person who supposedly checks customers in was as clueless as they come. Never return to this substandard establishment with lying personnel who work for Firestone at Miramar auto care. Plus I wasted about a quarter of a tank of gasoline for nothing. Only one person was waiting for a vehicle and they were not even close to busy. Keep up the bad work Firestone!