Firestone Complete Auto CareReviews of firestonecompleteautocare.com

When I took my vehicle to Firestone New Berlin WI with a small screw in one tire, the associate advised me that the tire was not repairable and had to be replaced because I had used the tire sealant that came with the car to temporarily seal the leak, which had allegedly ruined the tire. The employee did not mention that it was merely company policy not to work on tires that had sealant applied. I later learned that sealant that is applied correctly can simply be cleaned out and the tire can be repaired. I have had cars serviced and repaired at Firestone for many years. I expect to receive advice that is truthful, complete, and puts me in a position to make an informed decision about all options available. The advice I did receive was incomplete and misleading, and the consequential damage from replacing tires earlier than needed is not acceptable. My complaints with the company and the Better Business Bureau went nowhere: management covered for their employee who lied about withholding information from me to gaslight me into replacing my tires when it wasn't necessary. Never do business with Firestone again!

Too bad zero Stars isn't an option. Brought my car here for the state inspection. Needed to get new brakes. No problem. Had them replace them. 5 months later. The brakes are still screeching set up an appointment for them to check my brakes. They say it will take an hour. Fantastic. Drop the car off before they open and use the key drop box. Call 2 and 1/2 hours past the scheduled time. They haven't even touched the car yet but try to lie and say it'll only be another hour and that they're short-staffed. Call an hour and a half after that. Car is going to be ready in a half hour. Show up a half hour after that car is still on the lift. Going to get the car and I'm told that they were confused by the car being here and that it didn't match the appointment exactly. But I put both of our names on it so they just never looked it up. I asked them if they had confusion about the keys that were in the Dropbox for a 9:00 a.m. appointment that it stated on the envelope why I didn't get a phone call. He had no answer for that. Will 1000% never be coming here again? I don't care if it's going to take you all day to fix my car. What I do care is that I got s*** quotes for time so many times during this experience learn to under promise and over deliver not over promise and not deliver at all.

STAY AWAY from Store #678627 Abilene, Texas Keeping in mind that my car was "serviced" on JULY 26TH!!!! This is the LAST place to consider bringing your vehicle. Nothing but a scam for little service due to half the staff calling out daily, no management to speak of based off their retention skills, and corporate isn't at all better. One of the services offered was a COMPLETE vehicle inspection and I thought it was understood that also meant fix ANY AND ALL problems associated, especially since I verbally stated as much. After 4 days without a vehicle or even a phone call until I called them, when I went to go sign for my keys I was informed that there was still work that needed to be done such as a MOTOR MOUNT, there were and still are more lights on my dash than when I started such as DAILY warnings for deployed airbags, no ABS system and my ESC warning light causing my car to in the end feel wildly unsafe considering that stands for ELECTRONIC STABILITY CONTROL and ever since I got it back my car has been working on the information that system is broken. Naturally I immediately turned around and spoke with the manager but after explaining the situation got told because the employee I spoke with wasn't there and I didn't personally speak to him they couldn't do anything about the lights but they'd take a look AFTER dropping it off AGAIN the next day. 24hrs later they'd literally done nothing to reset my dash, told me "in their experience" followed by explaining that my bulbs appeared burnt out when in reality it was electrical tape.....they never even physically checked they simply glanced basically and told me that I was SOL and should take it to the dealership (where they would want $200 to diagnose NOT fix). The next 72hrs didn't get better. I had to drive from Abilene to Lubbock for post surgery checkup and within that time I noticed that my AC no longer remotely blows cold unless on MAX AC which is ridiculous. The pictures I took not only show all the lights on my dash ALWAYS screaming at me but also the temperatures in which I was having to deal with slightly cooler air than 100+ degrees blowing. On the final day I crossed into New Mexico to visit a friend and within 7 hours BOTH my taillights simply stopped working and burned out leaving me at 11pm in ANOTHER STATE to spend the last of my cash replacing even more that I was assumed to have been fixed. I'm disabled and don't have steady income to be wasting $4000 for ABSOLUTELY nothing. It's been literally 40 consecutive days without so much as a call back from ANYBODY local, every single week I'm on hold with Firestone slowly escalating the issue but the Regional manager can't contact the store manager because he has been ON VACATION and customer service refuses to further escalate this despite there being blatant laziness, negligence, possible fraud and certainly overall just a scam for your money. My Alignment is still WAY off, I have MORE issues than when I started, Customer Service is anything but, and I'm daily copying conversations, taking screenshots with time stamps, receipts, etc because at this point it is looking to become a legal matter. I'm roughly 6 weeks waiting on a 2 day call back. Just steer clear of here! I literally no longer feel safe in my vehicle and before when it was barely running there was more security and safety than now. I feel I have been more than patient and remained calm but this is just borderline illegal in how they run their operation, relying more on excuses than solutions.

Like many I would give them ZERO stars!! We will never return to this company for ANYTHING!! 2823 s glenstone, Springfield MO location - I have never had a mechanic, from ANY location I’ve ever taken one our vehicles to, treat a customer (such as me) so incredibly rudely and disrespectfully! Over 3 hours went by (after being told 1-2 hours) with no updates — with an appointment!! I saw M@-k working on some wiper blades, no one else in sight, and politely asked if he could have someone get an update for us when he was done - on our tire set up. Immediate he went off on me, saying those are big tires it takes time (not letting me finish my statement) when I advised I was told 2 hours and it was past that. I again asked if he could just have someone chat with us, as he continued to loudly talk over me with a horrible nasty attitude and misdemeanor! It was uncalled for. He was yelling at me in the parking lot, which I then told him I wanted a manager due to his (M@-k’s) complete rudeness and disrespectfulness. He yelled at me to ‘go inside and talk to the guy in blue then.’ The manager did absolutely nothing! He didn’t even update us. Like deer in headlights he just kinda fell over himself! We are loyal card holders….but we won’t be using Firestone ever again! Horrible customer care!!! It should not take 3+ hours for this to happen!!! We run a business and I would never allow this kind of treatment of my clients. Awful!!

FIRESTONE in Berlin CT employs inept & incapable mechanics. They took my vehicle in, told me 2 hours tops, then repeatedly worked on folks cars who came hours after I did. For two & half hours it sat unattended. Literally the definition of lazy. They had one single guy in the front office overwhelmed answering phones while the “mechanics” -I’d hardly call em that- laughed & vaped & took breaks every 20 mins. They claimed they “forgot” to communicate it would be an extra hour. In reality it took 5 hours for a #*n tire rotation & oil change. Stay away from this location. NEVER DO ANY BUSINESS WITH FIRESTONE. PERIOD.

This is the second time this incompetent business botched a simple oil change. DO NOT DO BUSINESS WITH THIS CHAIN. Find another company worthy of your hard earned money

Booking online and the local store disconnect is ridiculous. Talk about trusting you secured an appointment and find out you drove to the shop on 100 degree heat for nothing. On Wednesday July 31st, I was searching for a lifetime wheel alignment plans locally and I saw Firestone had such an offer with a $20 coupon, not much but better than nothing. I scheduled the appointment and received an email regarding the appointment request for the date and time that I chose. I headed to the shop the day of the appointment and met with the store manager and he asked how he can help, I told him I had an appointment for a Wheel Alignment and he looked surprised. He asked for my full name, then my phone number and after searching multiple areas he advised that my info is not listed. Then he mentioned, have you received a call to confirm your appointment? I told him what phone call? Was I supposed to get one? No, I have not but I have the email comfirmation with a reservation ID. He said NO, we dont have you in our system and they are booked. Like any customer who wasn't expecting this on a boiling day and making time for the service, I asked the manager who can I call to address my complaint, he directed me to the corporate office. I got the number online and called them and got a hold of David, he checked the details and saw my booking info and of course nothing was done to get my service taken care of that day and I wasn't complaining about the hard working Gentlemen in the shop as they looked overwhelmed and I wasn't upset with them rather the way the failed communication between the site reservation "Corporate Responsibility" and the internal process that Failed Horribly. So what was expected from the shop was to give me a call after getting the booking set and confirm whether they can do it or reschedule. I never recieved that call back so my booking was set in stone. Below is the wording from the email received after booking the appointment " IMPORTANT MESSAGE: If your requested appointment date becomes unavailable, we will contact you directly to discuss rescheduling to a time that’s convenient for you." I never got that call... I am sure this isn't the first time and I am not the only customer who had to go through this failed internal communication. Change the wording stating if you do not get a call back within x amount of hours to confirm your appointment please contact us. Something to that effect... So David the claim processor decided to hang up on me as he probably he had enough of my suggestions, without getting a confirmation that my claim was submitted or an email to confirm that. So I called back, I guess David saw my number, after ringing a couple of times he disconnected my call. I called again and this time a lady answered and told her I was just submitting a claim and wanted to make sure my claim was submitted, she provided the claim number and I asked her what was the name again of the person helping me. She advised she can't give me the full name and only gave me his first name David. Now if that was true or not I don't know. I get a call back today from the district manager Jerry and of course a person with a calm voice and agreeing with you and that it could have been a system glitch and can we get you rescheduled again. I advised let me check my schedule and will submit another online reservation and he said to let him know when I do so he can call the shop and confirm it with them. I appreciate the call but sometime when you are inconvenienced and it is not your fault a nice gesture of some sort would have been presented. He didn't seem to care. I got my appointment confirmed and that was how much he would help with. I could have done that with the nice store manager myself when he saw I was very disappointed. Even David had mentioned when filling up the claim and before hanging up on me say, for the inconvenience we may work out a discount or something, but of course the district managet was to offer that and after coming back to the shop and process my order, there was NO such discount for the inconvenience. I didn't want a special treatment, I wanted them to honor my initial appointment but neither the appointment was honored nor the token for the inconvenience was considered. Hoping anyone who reads this and it is your first time getting your vehicle serviced at Firestone and you manage to book online. Follow up with a phone call to confirm, to avoid going through what I went through. It's not the end of the world but Firestone needs to get their internal process revisited or make sure they have enough staffing to take care of the customers. Thank you and good luck.

On July 27, I made the unfortunate decision to visit Firestone on 1st Street in Humble. I arrived around 1:20 PM for a simple oil change and brake check, and was told it would take two hours. I left my car, expecting the job to be done promptly. How wrong I was. By 4:20 PM, I hadn't heard anything, so I called to check on my car. After being left on hold for a staggering 25 minutes, I was finally told that nothing had been done. The oil change and brake check hadn't even started! They claimed they'd get someone on it immediately—a "guy standing around" was apparently their best option. At 5:46 PM, I received a call saying I did need brake service, but assured me they could finish before their 7:00 PM closing time. I arrived a little before 7:00, prepared to pay, only to find my brakes still incomplete. I watched as various employees aimlessly wandered around, occasionally helping the lone mechanic on my car. This guy clearly had no idea what he was doing; he even hand-tightened one lug nut before using an impact wrench, a basic mistake that could've caused serious damage. Then, they lost a lug nut. When I confronted the assistant manager about the 2.5-hour delay and the missing part, he offered no apology—just excuses. They were short-handed, had long work weeks, and blamed "anyone" who might have misplaced the nut. Not a single "I'm sorry" was heard. He tried to reassure me by saying the mechanic was new but "very methodical." Methodical at being incompetent, perhaps. As if that wasn't enough, when I finally got my car back at 8:20, it was filthy—grease prints all over the steering wheel cover. The real kicker? The brakes were barely functioning. The pedal sank to the floor, barely stopping the car. When I brought it back, the mechanic casually suggested I "pump the brakes a couple of times." The assistant manager had to pump them himself to get any response. And still, the brakes failed. Bleeding the breaks is a basic step in servicing brakes and my mechanic apparently had no clue. The worst part? When I, the car's owner and the person paying for this mess, asked questions, the assistant manager had the gall to ignore me and address my friend that had provided me the ride and was waiting around to see if my care was going to be capable of making it home - just because he's assumed he was my husband and that he should talk to the man. When I told him to stop and talk to me, I had asked the question, it was my car and that I was paying for the repairs, the assistant manager actually said “He is the husband that is why I am explaining it to him”. It didn't matter that I have a background in mechanics and have managed a parts house; he just assumed the man should be spoken to, completely disregarding me the actual customer paying for this ordeal. To recap: the service was abysmally slow, the customer service atrocious, and the mechanic dangerously incompetent. They were more concerned with closing up and going home than my safety and doing the job right. The assistant manager was not only disrespectful but blatantly sexist. If I hadn't insisted on a test drive, their negligence could've caused a serious accident. Firestone on 1st Street is a disgrace, and I will never set foot there again.