Firestone Complete Auto CareReviews of firestonecompleteautocare.com

My experience was with the Firestone in Johnstown, PA, on Galleria Dr. I ended up going to Monro Tires in Johnstown, PA, and they helped me without giving me a hassle and lies. I drove my daughter to work and a nail became lodged in my left front tire. Since her job is close to a Firestone/Bridgestone shop, I pulled in to ask if they can fix my tire or sell me a new one. There was a white lady that spoke with me and scheduled my appointment, which was two to three hours away (she wasn't able to give me an exact time). I was prepared to wait in my car since all of the chairs had been taken inside, when she came out and looked at my tire. She said that the tire could not be repaired. I said "Ok, I can try to borrow the money that I need from my sister to buy one tire to replace this one." The lady then looked at my left rear tire and said "Oh, your tires are bald. I can't sell you one tire. You have to buy four tires." I told her that I had just started a new job and would not get my pay until the 13 of March, so I had to borrow the money for the one tire. I also told her that I did not have the money for four new tires and my sister in California did not have that much money that she could lend me. The lady said that I had to buy all four tires or they would not touch my car and then she said that if they did replace the one tire, it would blow my transmission. I knew she was lying and told her I would call a tow truck to take my car somewhere else to get a tire. I think k it is wicked, extremely wicked to see a single mom in need of one tire immediately and instead of selling her that tire, try to force her to buy four brand new tires in this economy. I can barely afford food and utilities plus my mortgage right now. This was the worst experience I've ever had when dealing with my car. To have a Firestone employee lie to me to try to force me to buy what I cannot afford when I am in dire need of help is outrageous. I will NEVER buy anything from Firestone and I will ALWAYS tell everyone that I know about how that white lady treated me as I sat in 33° weather begging for help with replacing my tire. Firestone does not care about the people in the community that they sell their tires to. They are money hungry and I honestly wonder if she told me that lie because I'm black and she thinks I do not know better.

To start i asked if I could have my tires rechecked and alignment also, the manager Micheal began asking question and I tried to answer them and he cut me off with out letting me finish. Then when he didn't like what I said about what's going on which is the reason it needs to be recheck he said I'll issue you a refund I don't wanna do business with you. So safety is out of the door because the locking screw was loose so it could have been something worse shake my head.

Firestone Complete Auto Care Old settler Round Rock Texas. If I could put a negative 5 stars, I would. This location used to be great with excellent service and trustworthy staff, but unfortunately, that's changed drastically. Today, they offer no customer service and are charging for work that wasn't done. I dropped my car off yesterday at 8am for brake repairs, loose pedal breaks, tire pressure checks, and other services, and was repeatedly promised it would be ready by the day's end . After receiving no updates by 5pm, I called for an hour with no answer. I then took a Uber to the shop only to be told my car wasn't ready and given a series of excuses, blaming the 'new manager.' When i took the appointment on Friday and been told the same (new manager was not in yet...) They even promised us a refund or compensation. This morning, when I went to pick up my car, I was met with laughter and a refusal to acknowledge my complaints and been told " you can complain to corporate if you'd like" . They've done half the work, my tires are still over inflated and still haven't fixed the pedal brakes which is A SAFETY ISSUE... The only thing completed was the brakes , despite us paying for everything else BEFORE . I'm now filing a complaint with the Better Business Bureau and corporate as this is a safety issue . Avoid this location ...definitely not what it used to be .....

Th San Diego location on Murphy Canyon Rd. charges double what another repair shop quoted me for spark plug replacement and 1 engine coil. Unfortunately I had already had the work completed at this location before I called my usual shop to get a quote. They also charge a $110 diagnostic fee and don't roll it into the final charge. I've never heard of any company with this practice. When this was addressed with the manager, they became very rude and defensive. Beware of this company and their inflated prices on top of horrible customer service.

I had a warranty on all four of my tires. Yesterday, one of my tires burst, so I took my car back to Firestone to have it replaced. The technician told me that I had driven 58,000 miles on the tire, and therefore, the warranty no longer applied, even though my warranty was supposed to cover up to 80,000 miles. Initially, he said the replacement tire would cost $120. When I protested, asking why I was being charged so much, he claimed to be doing me a favor by only charging me $64 plus tax. This is the third time they’ve charged me despite my warranty being valid. I’ll never use Firestone again once my warranty expires—they’re vultures!

Dear Sir or Madame, Don't let the gray hair fool you, I'm a senior ​citizen and a ​Black female, not a f​ool​! I recently had a​ situation occur at ​the Firestone Complete Auto Care Store #321993 202 E Pulaski Hwy Elkton, MD 21921-6431 which has convinced me to end an almost lifetime relationship with your company. I have been loyal to the Firestone brand for approximately 50+ years because I have always ​T​RUSTED that the relationship I had with them was valued, but no more. On 12/06/2024, I took my one owner​, 2011 Toyota Corolla LE (mileage was 45,357) in for a Car Care Package Inspection and a Full Synthetic Oil Change which included a free ​Renu 500 ​Fuel System Cleaner (w/​ coupon).​ I wasn't experiencing any issues, it was just time for an oil change and I wanted to make sure my faithful "Toya" was good for another year. When my car was ready, I went to pick it up. My son-in-law was with me and accompanied me to the checkout. I was told that the total for the services I had requested for my car was $66.21. It was also recommended (by Greg) that I have additional services performed to the tune of $1347.64 (SURPRISE​)​ and just weeks before Xmas! I was reluctant​ to approve the additional recommended services;​ however, because again...I TRUSTED (silly me) that a company I'd had a 50+ year relationship with wouldn't try to take advantage of me, and after being a customer at this specific location for the past 7 years since I retired and moved to this area would do this to me or anyone else for that matter. ​As I was taking my credit card out of my wallet my son-in-law stopped me and said​, No. L​et's take it somewhere else to get a 2nd opinion. Trusting my son-in-law to have my best interests at heart I followed his suggestion, paid the $66.21, picked up my car and left. On 12/13/24, At my son-in-law's suggestion, I took my car to a competitor for a free Multi-point Visual Inspection (mileage was 45,374). My son-n-law met me there. The car was inspected and we were told that the only issue that they found, which they photographed and showed to us, was that the oil filter which had been replaced during the oil change at Firestone on 12/06/24/ was leaking and they suggested I return it to them to have it corrected. I immediately drove my car back to Firestone Complete Auto Care Store #321993​ to report their findings. Firestone (John) said their tech found no leak issues with the oil filter. *Although it is suspected that it was tightened by their tech and they just didn't say anything. See what happens when your customer can no longer trust you! Anyway, I was mentioning it to my daughter because she used to be a customer there and she said that's exactly why she stopped going to them and all of the franchise repair shops because they kept doing shady things like this. She suggested I take my vehicle to the independent auto service shop where her 2009 Honda Odyssey was serviced. She recently upgraded to a new Hyundai Tucson, but that 2009 Honda Odyssey with 185K miles on it is still going strong and is now driven by her daughter locally when she comes home during college breaks. I went to Yelp and after reading the excellent reviews of the auto shop she uses, I called her guy and ​he quoted a price of $50 for the bumper to bumper vehicle inspection​.​ Two days later I took my vehicle to her guy and asked for a complete vehicle inspection, the service guy asked me if there was a specific area of concern. I said no because I wanted him to examine it with fresh unbiased eyes. I dropped my car off there and he called me back later to say there were no issues found. He told me my car was in excellent shape.​ So then I specifically asked about Firestone's recommendations. He stated ​t​he front struts ​were not leaking​ (as Firestone had said), no oil filter leaking​ (*earlier corrective action by Firestone tech suspicion confirmed). He didn't even charge me the quoted price ​of $50 because of the ​excellent business relationship he's had ​with my daughter​ and her vehicle.​ He said he hears about these types of situations from customers all of the time. He wished me Happy Holidays and said come back and see him the next time I need an oil change. Needless to say I​ will be having my vehicle serviced there going forward. Goodbye Firestone, because just like with the loss of trust I had with my 3 ex-wasbands...It's over! P.S. Now I Can See Why! BBB Rating (for Firestone Complete Auto Care) F Reasons for rating Failure to respond to 2091 complaint(s) filed against business 16 complaint(s) filed against business that were not resolved

A complete ripoff! The worst customer service I have ever experienced. Double the prices compared to Gerald’s. They informed me that my last repair was a significant undertaking requiring 5-6 hours of labor. However, they contacted me after only 2 hours and requested that I collect the car. When I inquired about reducing the price since the labor requirements were minimal, they adamantly stated that this was their standard practice. Consequently, they demonstrate a lack of concern for fairness and honesty, resorting to deceptive practices to exploit customers. Stay away from them!!

DO NOT BRING YOUR VEHICLE HERE Firestone is a dishonest business who clearly doesn’t put the customer first. I originally brought my car to them to have them replace the shocks and struts. I also paid for a full inspection, specifically the CV joints. When I was called I asked how everything looked and was responded with “what do you mean how did everything look”. I said I was wondering if there was anything else discovered with the inspection I asked and paid for. He sounded annoyed and went and asked the person that performed the work and they told them that they didn’t see anything. When I went to pick it up I asked the gentleman who I originally dealt with when I dropped the car off the same question. He went and asked the mechanic who performed the work and they told him that they noticed a slight tear in one of the CV joint boots. I asked him why that wasn’t communicated with me because I would likely have had them replace that as well. I was never given a good answer for that. He did remove the inspection charge since that was clearly not done. So after driving the car a few times I noticed a knocking sound coming from the rear end when going over bumps. I called the store and gave them specific details on what I was hearing and even gave them a local street that they could drive down that really exposed the sounds because it had a good amount of small potholes and bumps. I asked them to please not call me and tell me that they couldn’t hear anything and that everything sounded fine. Well wouldn’t you know, I was called that afternoon and was told that they couldn’t hear anything and that everything seemed fine. I asked who all drove it and they said two different mechanics drove it and couldn’t hear anything. I asked them if I could please have one of the mechanics ride with me and see if I could point it out to them. They said if one is available when I get there I could. When I got there I waited for 20 mins or so for a mechanic and we drove down the street I told them to drive down originally. We weren’t but half a mile down the street and I asked the mechanic if he could hear the sound and he said yes. I asked him if he knew what it was and he said yes, it was the shock mounts. He said that they were not snuggly fitting the shocks that they had changed out. When we got back to the service center I told the manager that it’s funny how the mechanic I was with heard the sound within minutes and yet you had two other mechanics report that they couldn’t hear it. I told him that I was not happy and that it was a very big inconvenience to drop off and pick up my car like that. He and the other gentleman that worked up front were not sympathetic or understanding. The main manager had a condescending attitude and just made me more upset. Here’s the worst of it. This is the flat out unethical part. After leaving I called the corporate number and had a ticket put in where I asked to speak to the manager who oversees this store. I was told that I would be contacted by someone within 72 hours. That came and went and I called again and asked why I wasn’t contacted. They told me that the ticked went to the store that did the work and the manager closed the ticked saying that it was resolved. I told them that I specifically asked for a supervisor other than the one at that store to reach out to me. They said that they would put another ticked in specifying that. After another 72 hours and not hearing anything I called the corporate number again and was told that the same thing happened. I told them that I was going to give them one more opportunity for them to reach out to me before resorting to social media which would include this Google review and a BBB complaint. Wouldn’t you know, for the third time the ticket routed to the store manager and he closed it out as resolved. Can you imagine a rigged setup where the person or place you have an issue with gets to mange and close those tickets out without it going to their supervisors. Even when I specified that it goes to the next level of management. Do yourself a favor and avoid this place.