Firestone Complete Auto CareReviews of firestonecompleteautocare.com

Do not go to this location to have your car serviced. See below for why. On January 12-13, 2023, the previous co-owner of my vehicle (2015 Jeep Patriot) had a front right axle replacement performed at Firestone Complete Auto Care in Rio Rancho, New Mexico (Store #014443). The incorrect part was installed at this time. On April 28, 2024, I purchased the vehicle from the previous owner, a friend, who did not realize the incorrect part had been installed. On March 3, 2025, I took my vehicle to Autonation Chrysler Jeep West in Golden, Colorado. There, it was diagnosed that Firestone had installed the wrong front right axle, damaging my transfer case. Total repairs were cited at roughly $2,400. The previous owner confirmed in a written statement that since the January 2023 work by Firestone Rio Rancho, no other work has been done to the right front axle. On March 4, 2025, I spoke with John Flores, the general manager at this location. He said he needed time to look into it. On March 13, 2025, I spoke with John again, who said there was nothing he could do and that I should escalate this to Firestone Corporate. On that same day, I filed a formal complaint with Firestone Corporate customer service. On March 19, 2025, Jason H., Firestone’s New Mexico Area Manager, stated that he could not do anything. On March 20, 2025, Firestone corporate informed me that Regional Manager Farzan would contact me by March 24, 2025. No response was received. On March 27, 2025, Firestone Corporate informed me that the issue had been escalated to a division manager. No response was received. As of this date, Firestone has failed to provide a resolution or respond to this issue. I plan to file a case against Firestone in New Mexico civil court, but I hope that this can be resolved before that point. All information on the incorrect part and evidence has been provided to them. Although I was not the owner of the vehicle at the time Firestone performed the incorrect axle installation in January 2023, I am the current owner, and I am suffering direct and documented harm as a result of that negligent repair. This is not about a breach of contract, but rather negligence at this Firestone location, specifically, the improper installation of an incorrect axle part by Firestone that led to damage to the vehicle’s transfer case, totalling $2,400 in repairs now needed. Do not get any work done at this location.

I took my Prius in for an alignment and when I picked it up there were three (3) warning lights on my dash! The "brake" light, the "traction control" light and the "ABS" light. NONE of these lights had been on when I dropped my vehicle at the Firestone on South Cooper in Arlington, TX. My regenerative braking no longer works; the battery continuously pushes power to the wheels even when I am stopped with my foot on the brake and my mileage has dropped from 450 miles per tank, to less than 300 miles due to the engine having to run more often to recharge the battery. I contacted Firestone and they told me that they were not going to fix the problem because they did an alignment and did not touch the brakes. However they DID overfill the brake reservoir - which they denied until I showed them the pictures of the overfilled reservoir. They spent 3 hours trying to reset the computer, but failed. I took it to a Toyota dealer and was told that for around $3000 they could fix the problem. Firestone refuses to do anything. I even bought the parts myself (at a cost of more than $1000.00) and asked them to simply install them - they refused. Firestone Complete Auto Care has failed to respond to 2324 complaint(s) filed against business according to the BBB. AVOID THEM AT ALL COST!

I brought my truck in for warranty tire service on 3/23/2025.I just noticed on 3/30/2025 that my transmission fluid dipstick was missing (stolen) because I check my fluid levels on Sunday nights. This is the only shop where I left my vehicle for service in the past 4 years, so I know it was taken here! I had to pay $85 for a replacement part!

Trash company that "inconveniently" NEVER have the tires you need even when called days in advance. Greed is an anchor, my friend.

Firestone, East Lake, 2075 Roswell Road, Marietta, GA. 30068 I have a Lifetime Wheel Alignment with Firestone. On February 20, 2025, I received an email reminder from Firestone stating that it had been six months since my last alignment check on my 2017 Toyota. Since I have the Lifetime Wheel Alignment, both the check and any necessary adjustments are free. I booked an appointment and visited the Firestone location at 2075 Roswell Road, Marietta, for my alignment check at 9 AM in March 2025. The process took about an hour. Afterward, a technician informed me that they had found a nail in my right rear tire that needed to be removed, costing around $30. While this seemed a bit pricey, the fee covered both removing the nail and repairing the tire. The technician also recommended replacing the brake fluid, stating that it appeared hazy, which would cost approximately $126. I was surprised by this since I had my brake fluid changed just three months ago. Additionally, the technician claimed that my front brake pads and rotors needed replacement. He explained that Firestone recommends replacing both when pad thickness falls below 4mm, and they do not replace pads alone. The total cost, after a discount, would be about $500. However, I had my car serviced three months ago, during which the brakes were checked and deemed in good condition. I was advised to check them again after 5,000 miles, but I had only driven about 700 miles since then. This raised concerns about how quickly Firestone claimed the brake components had worn. Feeling uneasy about these recommendations, I sought a second opinion. Before leaving Firestone, I inspected the nail in my tire—it looked like a new, silver-colored nail. I then took my car to Discount Tire, where I had purchased new tires a few months ago, and asked them to inspect and repair the tire. When I showed them the nail, I noticed it had turned black, no longer looking new. Discount Tire technicians examined the tire and found that the nail was only about 0.5 cm long and had not punctured the tire. This was a relief, but it also made me question whether the nail had been placed there intentionally. Next, I visited the shop that had performed my maintenance three months earlier. Their technician inspected my brakes and found them to be in the same condition as before. The brake fluid was not hazy, and he explained that he typically recommends replacing brake pads when they have only 15-20% remaining. He also reiterated that I should check them again after 5,000 miles. Final Thoughts: My experience at Firestone left me skeptical about their recommendations. The discrepancies between their findings and those of other trusted technicians raise concerns about whether they were genuinely looking out for my vehicle’s well-being or simply trying to upsell unnecessary services. While I appreciate the free alignment check, I will be cautious about returning to Firestone for any additional services in the future. I strongly recommend getting a second opinion before agreeing to costly repairs.

They damaged working parts, lied about it, and refused to fix the issues they caused despite us spending over $2,000, then gave an absurd quote to repair their own mess. We took my son’s car there for an overdue oil change (maintenance light on, no other indicators). As regular customers, we trusted their courtesy check-up citing worn tires, a weak battery, and brake pads, which we replaced all since he was returning to school. The next day, the tire pressure light came on during his drive home, though the tire pressure was fine. I called Round Rock, noting the sensors were fine on arrival, but they denied touching them despite charging for a TPMS valve service kit. A different Firestone found two broken TPMS sensors and contacted Round Rock, who falsely claimed the car arrived that way—a lie, as I’d driven it issue-free the day before, and their own report mentioned no warning lights.

700 w sherman blvd. absolute disgrace. went to firestone needing just tires. Every time we left there something else was broken and needing replaced until we went for a starter spark plugs and coils. firestone had the vehicle for 1 week and just 3 days after picking it up the whole engine locked completely.... I DEF DO NOT RECOMEND GETTING YOUR VEHICLE SERVICED HERE,

This review is specifically for Firestone Complete Auto Care located at 5215 North Milwaukee Avenue, Chicago, IL 60630. I trusted Firestone Complete Auto Care to align my BMW 750 before a family road trip, but their negligence caused severe damage to my vehicle. Firestone performed two alignments within the same year but failed to follow BMW’s standard procedures both times by not replacing critical bolts. As a result, my wheels shifted out of place while driving, causing severe tire wear and damage to the control arms and suspension components of my car. Despite admitting their mistake, Firestone refused to cover the damage, leaving me with an undrivable car and over $1,000 in repair costs. I’ve contacted Firestone Corporate, filed a BBB complaint, and have yet to receive a response. Their lack of accountability and poor customer service is unacceptable. Avoid Firestone if you care about your vehicle’s safety and your wallet. #FirestoneFail #PoorService #CustomerServiceFail #AutoCare #ConsumerRights