Firestone Complete Auto CareReviews of firestonecompleteautocare.com

Do not go here!!!! If I could give it zero stars I would. The auto stop function of my mini van stopped working so we brought it in to be serviced. The auto stop feature has an auxiliary battery, which was actually the problem but they said it killed the main battery and the alternator as well. They told me the alternator was $1000 and &500 to install…total bill $2200. They told me the alternator was only putting out 12.3 volts ant the battery had 300 CCA (cold Cranking Amps). Not having that kind of money we elected to pickup the vehicle as is. When we arrived, I put a meter on it and the alternator was putting out a perfect 14.5 volts, I asked if they wanted to go out and put their meter on it to see if there was a problem with their meter and they wanted nothing to do with that. I got the vehicle home and brought the battery in to be tested and it was perfect at 640 CCA… not 300!!! I replaced the auxiliary battery for $160, which took me 12 minutes to install and the vehicle has been running perfectly ever since. Firestone takes advantage of people that can’t double check their work to see that they are giving them erroneous test results and replacing parts that do not need to be replaced. It is such a scam they should be shut down and employees arrested for their deceptive practices.

Do not use Firestone @ 1255 Sun Market Pl, North Port, FL 34288 I prefer to leave reviews praising the businesses I use but sometimes you must caution other customers or potential customers by informing them of your experience. This was mine on July 25th, 2025, and why I will not be returning or suggesting this Firestone anymore. The prior Wednesday I noticed the front tires on my truck were wearing on the edge and figured I needed an alignment, so I scheduled an appointment at this Firestone for Friday at 9am. I know this location can be busy, so I wanted to give them enough time before I had to pick my daughter up at daycare. I spoke to the man in the lobby, and we looked at it and he also thought it needed an alignment. He also suggested I get an oil change being my truck was just over 40,000 miles and I agreed to it. I got a ride home and waited. Around 2:30 I had not heard from them, so I called and checked on my truck’s status. He let me know that they were just about done and would call me when it was ready. After another hour went by, I got a ride back to see if it was ready. Pulling into the parking lot I noticed my truck was still backed into the spot I left it in which had me a little worried but was hoping it was ready, and they put it back the same way. When I let the lady know, I was there to pick up my truck she started searching for my keys and invoice and could not find them. The man from earlier came out to let me know they had not started on it yet. I was surprised and confused due to the fact I had dropped it off over 6 hours ago. I asked for my keys, and they offered to pull it in immediately, but I knew even if they did that, I would be late picking up my daughter, so I declined. I was then offered to bring it in the next day, but I had to work which is why I had scheduled it for Friday to begin with, so I declined that offer as well. I asked why I was told it was almost ready earlier which the response I received was they thought I was talking about another F150. That could be true, but I think if someone calls to inquire about their vehicle you should do your due diligence in making sure you have an accurate answer. I was also told because I left it there, they work on the ones people stay and wait for first. This also could be true but when I dropped it off there was no one else there and when I came to pick it up there was only one person waiting and no one notified me that that was the procedure. I waited 3 days before making this review because I wanted to see if anyone would reach out to me, which never happened. I will also be informing the corporate office of this experience but regardless I will not be returning. I have used this Firestone several times for my vehicles but that will not be happening anymore. With this customer they lost 3 vehicles, but I doubt they really care. So, in conclusion, if you are in search of an auto center that treats you like you are more than just a number and value your business this is not the place to go.

Be WARNED!! DO NOT GO HERE FOR SERVICE!! I went in for a oil change and tire rotation and my vehichle is ruined,covered in oil and inoperable. On 7/12/2025 I spent 4 hours waiting to get my truck in the garage,(I had a appointment) but they were busy and very overwhelmed!! THIS IS A VERY CLEAN SHOW TRUCK BUILD!.. first I got in to see a extremely dark hand printon my WHITE grab bar (interior),my glove box all mess i than checked the engine! It had oil spilled over my motor and around the oil fill,very careless. I was so upset I told myself not to react out of anger (I had a 5yo wt me). As soon as I arrived at my destination my motor was smoking,I opened the hood to see more oil and oil pouring out of the underside of my engine,all on my paint,new Powerstop brakes, uplift kit and custom lighting!! Over $7k in accessories ruined.. they were closed so I took photos, messaged in via the website about the issues. In the am the store manager called me and told me to bring it in and he would fix it. I explained there is so much oil I am not sure if I can drive it. He told me he had NO tow truck available. At this point I am not willing to drive it because I DO NOT WANT TO CAUSE DAMAGE nor did I know if there was any at the time. Call after call,the store manager was going to make a HOUSE CALL to my home which never happened!! I requested a loaner vehichle so i could work,they refused!! I missed 5 days of work! It has stressed me and my family out beyond belief. Costing me extra to order groceriesetc...I ran out of money,missed my child's physical to attend kindergarten and more.. I am still dealing with it after exactly 2 weeks today!! They have told me they will fix it,however they do not offer professional cleaning services,and could not do the oil change correctly the first time. The claim advisor has been very Rude and closed my claim,leaving me no choice than to pay out ALOT OF MONEY for proper repairs, get my entire interior, engine bay,undercarriage abd paint cleaned costs $2250.00 due to the oil. The recommended "dry ice" treatment is almost double that amount. I di not trust my rubber components are ok after being coveted in engine oil for 2 weeks,so I am at a loss for now.. I opened a new claim with them.. I just feel I should be compensated for all the mental anguish, lost wages, and MY HARD EARNED MONEY SPENT ON PARTS THAT are ruined. I will never look at my truck the same even when it gets resolved!! The really dont care about people. Do yourself a favor and take your car anywhere but here! Oil changes are the easiest thing in the auto repair, just about every one does them.. A name is not a thing you can trust, read reviews ppl..

Firestone Complete Auto Care I've been going to them for years, but yesterday July 23rd in a emergency situation I had to stop by the firestone on route 37 in Tom's River after speaking to their counter person and explained to him I just needed front brakes pads I didn't want to know anything else just front brake pads...I can do them myself just wasnt in the mood to deal with it...they decided that that on top of front break pads I also needed 2 new rotors and Two new calibers. He informed me that the right side caliber was frozen and the left side caliber was sticking....OH REALLY....so why is it I don't have my car pulling hard when I hit the breaks, he told me that at low speeds I wouldn't be able to feel the problem...my response to him was I'm on the parkway doing 85/90 and my car is as straight as a arrow hitting the brakes...still tried to tell me my car was in desperate need of these items that would cost 2400 dollars...and they wouldn't just do pads because of safety reasons, but they were willing to leave the damaged items I originally came in for and send me on my way....I understand companies need to make money but when you loose trust in your customers from taking advantage of them then the bottom line is you will loose customers and revenue all for the greedy corporate executive filling their pockets. Folks beware of these corporate businesses that don't care one bit of you and the car you drive, they are told to upscale you everything they can and having a emergency and going to places like this they will take advantage of you or your loved ones... You are better off going to a independent then places like this. FIRESTONE PLEASE RETRAIN YOUR PEOPLE... 125 dollars later on parts I bought and installed myself everything working properly saved myself 2300 dollars In rip off charges. I will never be back for service

My appointment was at 12 noon and now it's 5:10 p.m. and they haven't even started working on my car. They didn't even tell me thing. I was sitting here the whole time thinking they were working on it... Then the guy tells me to come back tomorrow... What? I've been waiting 5 hours. I'm not going to come back tomorrow. I want it fixed today. this is the Firestone off of Central expressway in McKinney. This has made me so furious.

Went on the website. Ordered tires and scheduled a service appointment. Drove 30 mins. Got there and they didn't stock the tires and cannot order them manager said that they do this all the time on the website. Manager was polite and tried to get else a price close to what was online but it was too far off. Tried to file a complaint with coporate and they wanted to file one against the store for me. I explained it was the coporate side. Then they gave me a bogus number to a "president's desk." Bait and switch tactics. Pretty scummy.

RE: Store manager Dean. Appointment on time for Oil Change, Alignment, Rotation, A/C Service. Quoted "a couple hours" told him quoted last time same but after 2 hrs nothing had been done. He said he was fully staffed and should be done as stated. I came back 3 hrs later and again, NOTHING had been done. Didn't seem concerned, only Fernando offered to personally see to service if I came back again.

Car was there repeatedly, the check oil Light kept coming on and they had the car for a total of 11 days in a 3 week period. Car kept stalling. Last time I drove it the car went pop and smoke came from under hood. Got towed there for the 2nd time in 3 weeks and found out my cars engine now needed to be rebuilt. Now I need to buy a new car. Thanks Firestone