Firestone Complete Auto CareReviews of firestonecompleteautocare.com

The Firestone Center on GB Alford Hwy in Holly Springs, NC does not honor the warranty on their tires. Manager made up rules so tire warranty could be voided. Manager had a chance to do the right thing and make a life long customer ( even if they had pro-rated the cost of the new tires) but chose to make sure we NEVER do business with them again. This center currently has a 2.8 out of 5 star rating. We messaged Firestone on FB and were told that the manager would make contact in 2 business days. This did NOT happen, Now we are being told that an area manager will contact us, once again, in 2 business days. We are not holding our breath. That's ok. The more time they put us off, the more time we have to make sure everyone knows about our experience at this center.

Wife took the altima that I have been driving for an alignment. They wanted to replace the windshield washer fluid reservoir, for almost $400, they said it was leaking. She declined the service. When she told me I immediately new what was up. The reservoir wasn't leaking before it was taken to them but it had a large crack in it when she brought it home. I am 100 percent sure appon my inspection they purposely damaged the reservoir just to run up the bill. I will never use them for anything ever again.

I been firestone for to fix my vehicle’s TPS sensor. One of worker hit my vehicle. Back lift gate damaged. They open a case by claim. Claim department told me I have to get an estimate from local body shop for this claim. I sent an estimate yesterday. Claim department customer representative told me my vehicle value less than this estimate, they can send $500 check. By the way damage repair estimate was $3,650 What can I do ? Its fair ? I will never use Firestone !

Firestone Complete Auto Care Arlington Express way, Jacksonville FL. Deceptive, In the way they gave me a quote for a repair costing $400.00 that turned into $700.00 when it was time to pick up my vehicle.

Firestone said that I needed a new alternator which seemed odd since it had been less than 5 years since my last one, but I trusted them. While doing this, the service tech messed up my Acura MDX sound system and ac. The manager said to take it to Acura dealership and they would reimburse me for repairs. The Acura dealership fixed the problems, but they did inform me that my alternator had not been replaced. It was too work to be new. When I went back, the manager had been fired and replaced. The new manager let me know that this was the old manager's problem and wouldn't even check the alternator to confirm what the dealership found. A year later of back and forth, Firestone is now saying it's too late to investigate this problem. I can't belive how many Better Business Bureau complaints they have (over 2K) they haven't even responded too letting me know corporate is aware of the problems. What used to be a great company and location is a true 'buyer beware' now.

Firestone in Kirkland WA, tried to convince me, my tire had to be replace due to a flat. I suspected they where lying. I took the car to another shop nearby, and the repair was easy and has worked for a year until i sold the car.

I am a loyal Firestone customer. My Nissan Rouge began making a strange knocking sound, so I made an appointment with the Firestone Auto Care nearest me that I usually use. They had a staffing shortage and needed to reschedule my appt to the following day. On my way to the appt, the engine light came on. So I advised that in addition to the strange noise, the engine light also just came on. The representative shared that I needed to go to one of the other locations as they did not have a functioning diagnostic for the engine light. I called the Brittain Rd location and shared that the car was making a strange knocking sound and that my engine light just came on as well. She was able to schedule me for a same day appt. I shared the same story upon my arrival and the car was taken back to determine the issue. I was told that the car needed a catalytic related part totaling $1600+. I approved the repair, believing in good faith that Firestone would always care for my car appropriately and I was in good hands. After picking the car up, he sound was still there, so I took it back. I was not treated as a valued customer but rather as an idiot. I KNOW what I said the problem was, yet the noise was never diagnosed. Instead a more costly repair was preformed. I was told that now the car needs a pulley and a belt related to the AC compressor and would cost an additional $800+. After a lengthy discussion the management returned to offer a $200 discount. I feel disrespected and taken advantage of as a woman who put her trust in the Firestone name. My Grandfather and Father were loyal customers as well and instilled that trust. I cannot adequately express my disappointment and dissatisfaction.

I once praised this location and its team. I meant every word at the time. But now, after what’s happened to my vehicle and the danger my family was put in, I fully retract that review. Firestone destroyed my vehicle. Not by accident — but by a repeated, careless pattern of failure, denial, and blatant disrespect. They put me and my spouse at risk; we drove across state lines in a car that never should’ve left the lot. The fact that we weren’t seriously injured or worse isn’t just luck — it’s grace. According to Luke Firestone everything was handled, all warranty work was completed, and there was nothing more to be done. Except, of course, it was still broken — because the components that should’ve been installed were never actually there. It’s not confusion. It’s not miscommunication. It’s negligence, plain and simple. Let’s not forget where this shop is located: on a military base. The very place where integrity, honor, and accountability are supposed to matter. And yet, this is how customers — including military families — are treated? No sense of urgency. No ownership of mistakes. No respect for the people they’re serving. As if that weren’t enough, vehicles are regularly left outside unsecured, hoods wide open, overnight — before and after business hours. On base or not, that’s not just sloppy. It’s irresponsible. So no — I no longer recommend this location nor any Firestone. Not for service. Not for honesty. Not for anything. And if you’re a military spouse, service member, or anyone who values safety, trust, or basic decency — I’d advise you to run, not walk, in the opposite direction. May God bless every customer who walks through those doors — because if your experience looks anything like mine, you’re going to need it.