Fireplaces USAReviews of fireplacesusa.com

Great costumer service

I ordered the wrong fireplace insert and returned it within a week. This U.S. based company was very helpful with the whole process and credited my account quickly. I intend to order from them again in the future after some remodeling has been done to my brick fireplace opening.

We went to a local dealer and were most impressed with the dimplex brand, but it was quite a bit more pricey. We found the same model online at FireplacesUSA.com. Ordering was easy and delivery was prompt. We are extremely pleased. The logs and flame are very realistic. We love sitting and watching it.

I really love this fireplace. I knew it wouldn't produce a lot of heat, but it does bring temps up slightly. I love that it has a ledge that will hold pictures of my grand kids. 🥰 It adds a comforting, homey feel to my room. I even like the low hum of the blower when I do have the heater on. I highly recommend.

Great product I did not expect great results but it exceeded my expectations. Michael Norcia

Responsive to initial inquiry. Product was shipped and delivered promptly. Product was missing a part (glass) and defective remote. Customer service is currently working to resolve and seems to able to correct the errors.

Amazing customer service when I called in with questions. Very helpful.

I had questions about the product before I purchased it and customer service was very helpful. We are building a house so I needed the specifications for the electrician and could not find everything I needed on website so I called and they answered my questions. My fireplace has been delivered but I have not installed yet because we are still in the building process. Very pleased with the help that I received.