Fireplaces USAReviews of fireplacesusa.com

They didn't supply the items on time , after infinite number of chats it was supplied partially, and refund for the missing parts was less than it should be. Bottom line I didn't get the fireplace on time and need to spend more money to complete the missing parts. Not recommended business

I ordered a fireplace as pictured AND DESCRIBED on their website. When it arrived, there was no insert despite information about the heat, flames and remote. They even changed their website after I pointed out the issue, but tried to pretend they didn't. The only good thing was getting them to finally agree to a discount so I could purchase the insert somewhere else way cheaper than they had it listed.

The glass face brackets came off easily, luckily the glass didn’t break! I need a replacement glass since the brackets are glued on.

Horrible customer service. Representatives on the phone and on chat knew nothing about the product.

Sent damaged fireplace it was a real headache to resolve the matter and then they sent a second fireplace instead of just the damaged pieces to replace and expected us to hurry up and tear down the first fireplace and return when it took this company forever to respond to our damaged request. We ended up just using one side piece for repair because the matel piece was damaged worse than the first one and we didn’t want to go through the constant phone calls and being told she would get right back to me after she talked with her manager and never would call me back I was constantly calling to make sure they weren’t going to blow us off. These fireplaces are not cheap but this company treats you cheap so I wouldn’t recommend them to anyone!