Fireplaces USAReviews of fireplacesusa.com

Response from Fireplaces USAMar 13, 2024

We sincerely apologize for the inconvenience you've experienced. Your feedback is invaluable, and we're working diligently to resolve the issue promptly. Rest assured, we're committed to providing excellent service and ensuring a swift resolution. Thank you for bringing this to our attention.

Response from Fireplaces USAFeb 28, 2024

We're genuinely sorry for the inconvenience caused. Rest assured, we're committed to resolving this promptly. Your feedback is invaluable, and we'll ensure a swift refund process for the undelivered items. Please allow us to rectify this situation promptly, and thank you for your patience and understanding.

Response from Fireplaces USAFeb 22, 2024

Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused. Rest assured, we will promptly rectify the error and arrange for the correct stove to be delivered to you as soon as possible. Your satisfaction is our priority.

Response from Fireplaces USAFeb 2, 2024

Hi Kim, I apologize for the inconvenience caused. Rest assured, we will prioritize your concern and take necessary steps to resolve the issue. I just wanted to confirm whether you would like to return the entire order or just the fireplace?

Response from Fireplaces USAFeb 6, 2024

Hi Howard, We sincerely apologize for the inconvenience caused. We've noted your concerns and are actively working to resolve them swiftly. Rest assured, we prioritize your satisfaction and are committed to improving our response times. Thank you for bringing this to our attention; your feedback helps us enhance our service delivery. Regards, Jordan

Response from Fireplaces USAJan 31, 2024

Hi Jennifer! We sincerely apologize for the frustrating experience you've had with our service. We understand the importance of timely communication and resolution, and we regret the delays you've faced. Please know that your concerns are a top priority for us, and we are actively working to address the issues surrounding your fireplace order and return requests. We acknowledge the challenges you've encountered and are committed to resolving them promptly. Our team is reviewing the situation and will provide you with a comprehensive update within the shortest possible time. Your patience is greatly appreciated, and we are dedicated to ensuring your satisfaction. If there's anything specific you'd like to discuss or expedite, please feel free to reach out directly. We value your feedback and are determined to make things right. Thank you for your understanding and continued patience. Regards, Jordan

Response from Fireplaces USAJan 24, 2024

We appreciate your feedback. The Napoleon Alluravision™ 42 Deep Series Wall Hanging Electric Fireplace was priced at $1,419.00, and with the 10% discount, the final amount was $1,277.10. Please note that we don't offer free returns, and our return policy includes a restocking fee and return shipping costs. If you have specific concerns, feel free to contact our customer support for assistance.

Response from Fireplaces USAJan 15, 2024

We apologize for the inconvenience caused by the damaged fireplace. Our team is committed to resolving this issue promptly. We appreciate your patience and understanding. Please allow us some time, and we will get back to you as soon as possible. If you have any further concerns, feel free to reach out to our customer support team, and we'll be happy to assist you.