Firehouse SubsReviews of firehousesubs.com

New restaurant firehouse subs opened in shelburne . I had the worst subs there ever. I had no toppings that I asked for , no pickle on the side that I requested and there was barely any sauce at all on the sub. I won't eat there again and I do NOT recommend it. I have tried getting in touch with the restaurant but noone call you back. I have eaten at other firehouse locations and they were good but this location not so much.

I will never support this place again. My son, along with another co-worker, who has never received a complaint once since he’s worked there was fired after complaining to the manager Jasmine about another team lead and how they were being treated by this team lead. Instead of listening and getting all sides of the story or giving a written warning of any sorts they were both fired for voicing their concerns. Apparently they like to take sides instead of doing any investigation or listening to their staff. Corporate will be hearing about this along with any legal repercussions that can be taken. Firing two people based on a he said she said situation is absolutely unacceptable, especially since they seemed to be short staffed already and cannot get a sandwich made in a decent time for the life of them.

Horrible experience ordering on Sheila lane in Richmond, Va. ordered a pastrami, asked them not to drain it as a pastrami is not made to be a dry sandwich. I was told I could get the sandwich today, but never again, and if I want it wet, I should pour water on it. Seriously, by the manager DJ. I have never experience such rude behavior, on top of, I never got the sandwich after he and I going back and forth about how the sandwich should be made regardless of me being the customer. Unreal. Never Ever again! Fire the manager, he cannot manage anything and his behavior is unacceptable.

This franchise is a SCAM! Specifically the Okeechobee Blvd, West Palm Beach location. They do NOT pay employees for their actual hours as there is no paystub given to keep track of this and they don't even take taxes out and simple math proves they are not paying for actual hours worked! They write checks that BOUNCE and cannot be cashed out of PERSONAL accounts! You are not allowed to contact the manager, they have no HR department or accounting department for these issues! They terminate people for not showing up to a shift they were NOT EVEN SCHEDULED TO WORK! Do not support this FRAUDULENT company!

Tried the Thanksgiving sub. There was seriously the thinnest spread of cranberry sauce on the top of the bun, the only way i knew it was there was there was a pinkish hue. I asked if i could get the correct amount of cranberry sauce on my sandwich, and pointed to the poster behind the till that showed it as a substantial layer in the sandwich. Yes no problem...except they charged me $3 more lol. All i wanted was there to be the correct amount not extra not easy just what was presented in the poster. Typical of this location, $20 for a sub, they are making a killing food cost wise. It's scary how much power the front line staff have, i will never return and i was good for at least one sandwich a week from them. The person at the till could care less that i won't be back, but surely the owner might? Who knows, it won't take long for them to close if they keep up these shady skimpy practices.

Terrible, how hard is it to make a sub Ordered a bacon ranch turkey With crispy bacon, Swiss cheese. Extra onion & guess what@ no cheese at all, no extra onion, bacon about raw. I ordered there, waited. I will never go back. Sub sucked

Firehouse Sub's quality has gone down, unfortunately they changed their meat options & the steak & cheese has changed to where it taste horrible. I usually this & enjoy it but not anymore. The sandwich meat was tough, had too much fat content & lacked seasoning. I reached out & ask for a refund since I spent over $22 there but I have gotten nothing but ignored. Will think twice when I'm in the mood for a good quality sub.

Same issues & franchise setup: ( subway & firehouse ) 1-short changing customers on there orders examples: wrong orders, getting less / missing ingredients, missing sauces, etc.... 2-bad customer experience onsite locations / online. 3-bad customer reviews on trust pilot & other rating sites BTW - CHECK OUT MY DEEFOCUS POST ---------------------------------------------------------- SHORT CHANGED: ON TRUST PILOT POST ROBERT DANELSON - ONE STAR MIKE - ONE STAR JACQUELINE BARILLAS - ONE STAR NAVERRETIA- ONE STAR MICHAEL CHUBEY - ONE STAR JB- ONE STAR