Firehouse SubsReviews of firehousesubs.com

Experience was horrible table's and floors were filthy. Ordered the firehouse hero and they gave me the Jamaican jerk turkey. Derka derka can't speak a lack of English and argued with me over my order that was wrong. First responders are supposed to get a free LARGE drink and they are getting SMALL drinks. the staff are rude when u simply tell them that your order is wrong.

Saturday May 23rd 2026, we stopped at Firehouse subs in Cummings Georgia, located around marketplace near the Chili's. We ordered two sub clubs to go, they were absolutely disgusting when we got to where we were going to eat them, the mayonnaise was in chunks globbed on them and the most disgusting was the bacon was raw as if it maybe been warmed not even close to cook. We call them to let them know they had a problem with their bacon so they wouldn't do it again, but they told us just to take it off the sandwich it happens sometimes. Below standards for Firehouse subs at this point we're not going back under these circumstances 30 bucks for two sandwiches It was just totally nasty Thank God for Wendy's We finally got to eat dinner. Kasey " Paramedic"

Disgusting

first and last time ordering today. all ingredients were low quality and bland. dont recommend the meatballs, got that canned dog food taste. i got 10$ off and still feel ripped off!

As close to zero as it gets. I heard some employees at the restaurant off I40 and MacArthur saying how the general manager, the regional or district manager do nothing ( nada) for the employees. They ignore their calls and messages that pertain to matters that important to them and never get resolved. They reprimand employees by cutting hours down to sometimes 15-20 hours or less a week just to get them to quit!!! One lady mentioned they can careless about health problems. The ladies are sexually harrassed along with age discrimination was mentioned to be a big problem.. Just completely aweful behind closed doors in there. Insurance is no goid and people get paid so little they can afford to live so they even have to work while sick. Most of them cant afford a car so they walk or ride a bike, live in hotels or probably on the street!!! Those are people just like you and I and the persona portrayed there by the fake smiles is not by any means what you want to see while trying to enjoy a good meal. For a place that is suppose to be supported and supporting firefighters ( which need to give them the utmost respect for the things they endure) , id think that this franchise owner should be looked at a little closer but even closer the person who runs multiple facilities since thats the person who trains the upper management as well they are the ones that teach how to manipulate the system to not give raises often ( like years) so they save the money for their big bonuses and not share with any employees. I ran businesses that have pulled it all and state and corporate HR should get involved in this with the EMPLOYEES. NOT WITH THE HIGHER UPS UNTIL CORPORATE HEARS FROM EMPLOYEES FIRST!!! THATS HOW THAYS TAKEN CARE OF.. THANKS.. " THE DOC" The date of experience has been multiple times if not 20 or more.

I normally enjoy going to Firehouse Subs, but lately the experience has gone way downhill since the new owner took over—and this issue seems to be affecting multiple locations, including Ooltewah, Red Bank, Hixson, East Ridge and Gunbarrell Rd here in Chattanooga. On my recent visit, there were out of multiple basics items, there were no Chips at all, no Diet Coke, No ketchup for your cheese steak sandwich. On top of that, several key menu ingredients were unavailable, which really limits what you can order. It feels like supply ordering has been cut back, and it shows. I had to go to Food City, get ketchup and chips so we could enjoy a decent meal. When you go to a sandwich shop, you expect the essentials to be in stock. Some of these employees whom have been there for several years, were apologizing for the lack of supplies and were quit frankly embarrassed. How in Gods name can you expect to keep employees. Hopefully ownership will address soon, because right now it’s disappointing and not up to the standards people expect

I recently visited Fire House Sub on MLK in Fayetteville, AR, and unfortunately my experience was very disappointing. I order the Chicken Bacon Ranch sandwich, and the service from the cashier Makensie Holsey, was not pleasant. She spoke very quickly, seemed rushed, and did not pay attention while taking my order. When I looked at my sandwich, it was nothing like what was advertised. It was extremely sloppy and overloaded with mayonnaise. There were only a few very small pieces of chicken and sprinkles of bacon, which was very disappointing considering what the sandwich is supposed to include, also for the price. I called back to address the issue, but the response was rude and unhelpful. After this experience, I understand they have such low rating. I really wish I had checked the reviews before visiting.

The food is good....NOT so much the customer service AND... WEBSITE !!!!!!!!!!!!! 😖😤😫 Trying to fill out the survey is....... ABSOLUTELY.....HORRIFIC....& A COMPLETE...WASTE ...OF...TIME !!!! You CANNOT EVEN....GET THROUGH TO ANYONE AT...THIS COMPANY !!!!! They want you to list your location, but you have to scroll through OVER... 100 LOCATIONS....& CAN'T EVEN FIND YOURS !!!!! WILL....DEFINITELY....NOT....BE GOING BACK!!! THEY....DO NOT....CARE ABOUT THEIR CUSTOMERS....ONLY...THE MONEY !!!!!