Firehouse SubsReviews of firehousesubs.com

Would you like some meat with that bread? For $11 what an absolute disaster!!! Never again…waste of money.

This is the second time I ordered a blt and there were two prices of bacon. I will never go back. They advertise a different sub in the picture. Stay away.

Without success I tried MULTIPLE times over the course of a week to use the Firehouse Subs App to place an order using their PROMOTED "50% Off Everything after 8pm" offer. Everytime the restaurant blamed the App and said there was nothing they could do about the issue. Without success I have called and sent messages to Firehouse Subs' Corporate Office MULTIPLE times over the course of a week and NEVER got a response. Today (08/03/2026) I stopped and talked to one of the co-owners of the 5557 28th St. SE, Cascade, MI location. The co-owner again tried to blame CORPORATE and the App for the problem. As the conversation progressed, the co-owner let slip that her brother/co-owner manages the App's offers and has the ability to turn offers on and off. And to quote her to the best of my ability, she said: "my brother looks at how business has been on a given day and if business has been good and we don't need the business, he turns the offer off" (meaning that he disabled the offer, leaving customers hanging while unsuccessfully trying over and over again to USE to App's "50% Off Everything After 8pm" Offer. If they are NOT WILLING TO HONOR THEIR SPECIAL OFFERS... THEY DESERVE TO GO OUT OF BUSINESS. I was a regular, however, knowing what I know now, I will NEVER GO BACK !!!

I got the spicy Cajun chicken sub...no cheese. One hour later I was on the pot with diarrhea and throwing up at the same time. I had eaten nothing else. The sub definitely came up. Not fun y'all Only reason I left one star was because there was nothing lower

This was my first visit to Firehouse Subs, and unfortunately, it was disappointing. I purchased two sandwiches. I ordered the Veggie sandwich with mustard only, but when I got home, I found it had mayonnaise instead of mustard. The onions were also not caramelized as advertised. As a result, a $14 sandwich went straight into the trash. I also attempted to pay with a Firehouse Subs gift card that I purchased at Albertsons, but I was told the store does not accept gift cards purchased through third-party retailers. Since there was no manager on duty (Tuesday at approximately 1:41 p.m.), I was told a manager would call me back. When I called the store to report that my sandwich was made incorrectly, I was rudely told that I should have asked for "no mayonnaise." However, I specifically ordered mustard only, so mayonnaise should not have been added. If Firehouse Subs does not honor gift cards sold through retailers such as Albertsons, customers should be informed before purchasing them. I am still waiting for the promised call from the store manager. For the price, the quality and service did not meet my expectations. There are many other sandwich shops that offer better food and a better customer experience. I rated this store a ZERO star. Store location: Warner Avenue, Huntington Beach.

I went to firehouse subs in peachtree Atlanta I ordered a plain sandwich plain no pickle how simple is that........well not that simple the first sandwich had everything on it so I took it back the second sandwich was almost right but agsin I got the pickle............I ended up chucking my food in the bin as I didnt want to try a third time..........thirteen dollars down the drain I will never eat a firehouse sub again..........I thought ordering a plain sandwich with no pickle would be easy leasson learnt........its not.

They had their "Mike" freebie and I decided to give them a try. They aren't in a convenient location for me so I went out of my way to try them. Nothing special about the waitstaff nor the food. It was OK, but not a lot of food for a lot of money. That is today's standard, which is why I don't usually go to these places. I had to down load their app to get this and I had to use that app to get this. They wanted my birthday, which I supplied and now they inform me that I can get a birthday sub if I buy a sub first. When I got my free "Mike's" sub I also bought a sub, but that somehow didn't get registered. So I found my receipt and tried to enter it. The process is convoluted and annoying and then they tell me it is more than 7 day past purchase so it can't be entered. I guess I could have confirmed the purchase was registered at the the time, but why do I want to have to get an app, then check that they implement their app properly and that their systems work properly. I bought something with the app it should all work. Using my Chrome browser their "chat feature is unusable. It shows only a couple of lines at a time and you need to constantly scroll up and down to do anything. It is difficult to find a phone number. I did find one on Google and called. It is early morning so perhaps they aren't open yet, but the message was that there was a problem and to try back later. This is an incompetent organization that deserves to fail. I do recognize that many today are happy to accept poor service and incompetent businesses, but that is a poor business model.

Disgusting nasty expired half way filled cups of dumpling soup