FinewinehouseReviews of finewinehouse.com

Excellent service, Highly recommended!

I have been able to find wines I know on the website as well as trying new wines. The prices are fair and service is great.

I purchased a gift certificate as a Christmas present that is to be emailed to me. Filled out credit card info and the order was processed online. I received notification of the order but no gift certificate and order showing payment still needed to be processed before they would email gift certificate, but they wouldn't process the payment. So I called three times and emailed them twice. No one will return calls or emails. Crazy!

f I had -5 stars? I'll check them all but I got to check at least one to be able to write this review with that said HORRIBLE!!! I will never try to order from this place again never! now go ahead and keep the hold on my card hope that helps you sleep better at night . Very very disappointed.

Buyer beware! I searched for a certain 12 year bourbon whiskey that Finewinehouse had on their website. I check that I did not want a substitution to call me if they didn't have any more. I received not what I ordered but a special reserve bourbon from the same distillery and was charged $79.95 plus my fedex charge of $24.58. I can go to my local liquor store and buy this W.L. Weller Special Reserve for $24.95 a bottle. So not only was I sent the wrong bottle but I was overcharged $55 for the bottle. When I called, they said that I ordered the special reserve (which I did not). I could send it back & they would refund for the bottle but not the shipping either way - $45+ for nothing. This was supposed to be a gift for my father - a fantastic & special bourbon. Instead, I will keep my $24.95 bottle of bourbon that I was taken for $105 ($79.95 + $24.58 to get it to my dad for his birthday). If you do choose to purchase through them, be sure to take a screen shot of your order in case you don't get what you order too. Really bad experience both on the ordering & the customer service. Thanks Matt for your "help".

I'm usually skeptical about ordering wine online. I prefer to go to the store and get it. However I was looking for a sparkling wine that has been discontinued and couldn't find anymore. I searched other places online but had terrible reviews so I went with finewinehouse.com, glad I did because I placed my order on Monday and received it on Wednesday! Excellent service and fast shipping. I used the GSO shipping company (the cheapest one) and they delivered in the day said they were gonna deliver and it was around 12pm so I was at home and waiting for it since I had to sign. I will purchase more of these wines in this company.

I purchased a moderately hard-to-find bottle of whiskey through this company. They shipped quickly, and I got the package just a few days later. Unfortunately they had shipped the wrong bottle, and they have a small-ish customer support window. I contacted them right when the opened the next day, told them what happened, and they immediately apologized and sent me the correct bottle, and an extra for the trouble! This wasn't a cheap purchase, and I was really glad to see that they took a complaint so seriously. I think I got the second bottle even quicker than the first. Overall, they are a great company, very dedicated to their customers and quite friendly. I definitely will be coming back to them next time I need something I can't find locally!

These guys have a lot to learn about customer retention. I ordered 6 bottle of wine on Dec 21st so that I would have it for NYE party. I called a week later and was told that it would ship soon. An attempted delivery was made on Dec 28th but I had no knowledge of it (no email was received) and I had to call their shippers (Golden State Overnight) to try and re-schedule. They told me it would be re-delivered on Dec 31st between 8am and 4pm. I stayed home all day. Never got the wine. After hours of being put on hold and lied to by GSO I finally was told that they damaged the package and sent it back to the shipper (Fine wine house). Fine wine house refunded me for the original shipment and were willing to re-send me the bottles if I pay for them in full and offer me a credit of $15 for shipping charges. Sorry, but when you ruin somebody's New Year's Eve, a little bit more than free shipping would have been more appropriate. I didn't ask for free wine but a deeply discounted price for all the trouble and time I went through trying to track my shipment (with no help from Fine Wine!) would have been a decent apology and perhaps keep me as a future customer. Its called the cost of doing business. Instead, they would rather have a bad review which in the long run will cost them more. Oh well............................ Happy New Year!