Finest Fellas MovingReviews of finestfellasmoving.com

I initially called 5/18/25 to set up services for moving on 6/15/25, that latest being 6/16/25. During this time after doing more research and reading more reviews, I became uneasy and canceled the first time within the given window. At which point, I was sweet talked back into the experience. Mind you, they were also supposed to refund a difference in another carrier quote and I was told they couldn't refund on my original payment method (bank card) and that the easiest way was Zelle. In the age of technology and scammers using Zelle, wasn't feeling comfortable about that, so the company agreed to use that refund difference on my total charge. Ok fine. As it became closer and closer to moving date of 6/15/25, I was told by their customer service that I will receive a call back the evening on 6/13/25 confirming date and time of when movers will arrive. Never received a phone call to confirm and let me know what date. I called 6/14/25 to which I Ieft voice mails to call me back, sent emails, and also texts to let me know when moving date is since it was never confirmed and was still up in the air on late morning of 6/13/25. Didn't receive a call back on 6/14/25 either. Thought it was kind of funny since this is a moving company to not confirm information that is pertinent and needed for moving items to another state. Also funny that it's a moving company that doesn't return phone calls or emails back. I sent a cancelation email later on 6/14/25 after trying to reach by phone numerous attempts to which no one answered. In the height of moving season, wouldn't a company be staffed for this? I called 6/16/25 and spoke to the original person I signed up with and asked why I canceled and I tried to explain but was interrupted when trying to explain. Let that person continue on in which I was told "Good Luck" and was hung up on. Never been hung up on and thought it was out of line and rude. All I asked was if my cancelation email was received, never received that response either. Thought it was terrible customer service after I paid a deposit to them. It seems like once they have some of your money, the customer service will go down hill from there, especially when you have questions about your stuff. Also been told if any questions at all, to feel free to reach out. Have an email from (VP of the company) stating that my move had been overlooked and will refund my $1600 deposit. I STILL have not received my deposit from this company and it is now outside their 3-5 business day timeframe of returning the deposit back. Very crooked business in my opinion. They promise and do not deliver. You have questions about a move (stressful enough) and get yelled out or you are non-existent to them. If you are still reading at this point, take this review as you want to but just putting my experience out there for others to be informed ( and I never write reviews ). I would not recommend. Would give negative stars if I could. I want my $1600 back in original payment method as promised by the VP of the company and not some run around and sweet talk that this company does. When I try to call during normal business hours and times, the phone just rings and rings. No one ANSWERS! UNACCEPTABLE!

DO NOT BOOK WITH THIS COMPANY Since I can't paste our story in chronological order, here's a summary: - quoted $2,500 which turned to $10,500 - no communication whatsoever - delayed move by 3 weeks - all of our boxes were crushed and racked up $4,000 in damaged items - no accountability - split our load without telling us - NO FINEST FELLAS MOVERS ALL OF THEM ARE 3PL BIDDING FOR YOUR LOAD

Worst company! We had a million issues and overcharged thousands. After trying to work things out amicably with the company who completely ghosted us we are now being forced to take legal action. DO NOT USE THIS COMPANY!!!

Terrible company!!! Do not use!!! They are a scam!! Booked with them and cancelled well within the time frame to receive a full refund, it has been 30 days and still nothing. So many bad reviews, they try to cover by putting fake good reviews on google. DO NOT HIRE!!

I would give a negative 0 if I could. Do not use this company. I put a deposit down and cancelled the same day. Contract says refund would be processed within 5-7 days. It’s going on 4 weeks and I cannot get my refund or a response to my emails. Called the number and someone named Kat answers and says she put in the claim to have it refunded but they can only reach the person who handles this via email. I put in a claim with my bank. Wish I had read the right reviews before moving forward with them. Run do not use this company.

I hired this company for a long distance move. They quoted me a price for items in my storage and I made sure I over listed just to be on the safe side. When they arrived my price went up by almost $2000 even though I listed 10 large boxes I only had 5 plus they added two small side tables. What they practice is bait and switch. They also told me they would deliver items within an estimated time frame and called afterwards to change that expecting me to change my entire schedule. They blind sided me with a high price then threaten that I would have to pay per pound for storage if I could not come up with the money in cash or money order! My family and I have been sleeping on the floor waiting to get our beds and this company is so heartless that they only care about money and will scam you smartly by using certain citations in their contact. DONT NOT USE THIS COMPANY! and if you post a review on social media they delete it and then block you.

We had a signed contract with this company who made a detailed list of our possessions to be moved. The cost of our move by about 50% on moving day with no explanation whatsoever and the company said "pay it or we leave". With all our stuff packed and no other options we were forced to do so.

Dear Finest Fellas, I wanted to share my deeply disappointing experience with your moving service. On Friday, March 7, 2025, I was informed that the movers would arrive between 10 AM and 2 PM on Saturday. However, at 10 AM on Saturday, I received a call stating that the arrival window had changed to 4–6 PM. The movers finally arrived at 5 PM—only to inform me that they couldn’t take our furniture due to space limitations in their truck. To make matters worse, they weren’t even from Finest Fellas but a third-party vendor you outsourced our move to. They assured me they would return early Sunday morning with another truck. Instead, they arrived at 11 AM with a U-Haul. Then came the shocking price increase. Our original quote was $4,039, but I was suddenly given a revised estimate of approximately $10,500. Given the time constraints, I had no choice but to proceed. However, on the day of delivery, I was informed I had an outstanding balance of over $10,000—even after paying a $2,700 deposit—bringing the total cost to nearly $13,000. The packing process was equally unprofessional. The movers ran out of supplies, forcing me to purchase 20 extra boxes and tape. My wife and I had to help pack 25 boxes ourselves because they were carelessly throwing our belongings into the truck without wrapping or labeling them. We’ve moved across the country multiple times and have never had such a horrible experience. Throughout this ordeal, I repeatedly contacted Kat from customer service, but I never received a straight answer. Each time, I was told she would call the dispatcher and get back to me—yet she never did. What was supposed to be a 3–4 day move turned into a full week. It is clear that Finest Fellas is not an honest moving company but a broker looking to upsell and scam customers out of their hard-earned money. I strongly urge others to avoid this company and its deceptive business practices. Sincerely, Gus Manjarres