Robert
They ruined a $1,000 Queen Mattress…
They ruined a $1,000 Queen Mattress from Ashley Furniture. When they loaded the item on the truck in Georgia, they put it on the back and didn't wrap it. Before it got to Vermont it was then wrapped in a clear plastic but was soaked inside. I sent them pictures of the water on the mattress. It is ruined. They no longer sell this mattress but the link included is a comparable mattress. I'd like to be paid out $950 for the mattress they ruined. They advised me to file a claim with CSI, I did on August 22nd, CSI Closed it on November 21st and said they no longer do business with Finest Fellas Moving, to contact them. I contacted them on November 21st to follow up on the claim, on November 24th they responded with "Good morning, We have received your claim information and it is currently being processed. The pending claim you have with CSI has been transferred back to us for further processing. We will update you on the status of your claim within the next 14-21 days. Thank you for your understanding and patience. Kind Regards, Customer Service Dept. Finest Fellas Moving and Storage LLC. 954-251-0303 Finestfellasmoving.com" I never got any updates, I've reached out many many times for updates and now today on 1/12/26 I'm being told Hello, Please contact the agent that serviced your relocation to process any claims. Southwest Van Lines 516-710-0528 Thank You! Click on your job number 6772027 to view or update your personal information and inventory list. Sincerely, Joseph Horowitz Co-Founder/CEO Finest Fellas Moving and Storage LLC. When you want the Finest, You call the Fellas! 877-921-1200 US DOT: 3966583 This is unacceptable, I've been waiting to be paid for this Mattress since August 22nd when I filed the claim!!




