Clive
Fineroots scam operation.
I would strongly advise others to avoid this company. They are a scam operator who will not cancel future orders or subscriptions. They are sending out 2 bottles every 2 weeks and taking the money from my account without giving notice. I have made several attempts to cancel what appears to be an auto-ship subscription, but despite contacting customer service multiple times, the company has continued to take payments and send additional products. Although they respond to emails, they do not appear to action the cancellation request. Customers are directed to manage subscriptions through their website, but the cancellation link does not work. I have repeatedly tried to resolve this issue without success. They have my email address down wrongly, so I am not getting the security code to cancel my subscription. Importantly, I do not recall knowingly signing up for an auto-ship programme. The experience has left me feeling trapped in a subscription I did not intend to have, with no effective way to stop further charges or deliveries. Based on my experience, customer service is poor, communication is ineffective, and the subscription management process is extremely frustrating. I cannot recommend either this product or the company behind it. Please exercise caution before purchasing, especially if there is any possibility of being enrolled in recurring shipments or payments. I have instructed my bank to cancel any future payments.
Response from FineRoot OrganicsAug 13, 2026
Clive, we are truly sorry to read this, and particularly concerned to hear that an incorrect email address on file has prevented you from receiving the security code needed to cancel — that is a genuine barrier and we want to fix it directly rather than ask you to keep trying the same broken process. Please contact us directly at [email protected] or call us on +1 307 291 0751 and reference this review. We will verify your account manually, correct the email address on file, and ensure your subscription is cancelled immediately without needing the portal. We sincerely apologise for the distress and frustration this prolonged issue has caused you, and we take full responsibility for making this right. 🙏❤️ — FineRoot Organics