SunriseReviews of findsunrise.com

If I could give this 0 stars I would. It is nearly impossible to get anyone to email you back about anything. I've been trying for 2 weeks now to get someone to cancel my subscription and after ONE responded email I never heard anything back again. Don't waste your time and money on this company. Literally the worst customer service I've ever dealt with in my life.

No interaction with my insurance company, this is not what they told me. Also, I have been trying to cancel my service, and I am very concerned because it took a couple of emails to even get a response. Even then, they would not say they would cancel it, but bring it to a another dept. This is support, where it says on the website to cancel. From where I am at now, does not look good. Be careful.

I Find My experience to be very positive with sunrise. The sign-up process pretty easy, and even though there is a national shortage, they worked with me to find another pharmacy that had it the medication in stock. They worked with my insurance company, so I received the prescription free of cost and they followed up with me to make sure I received the medication, I had reservations at first, but they proved to be a reputable company and delivered on their promise service

I had a great experience with this company! Their customer support is top-notch. The team at Sunrise helped me through the process of dealing with my medical insurance and even went the extra mile to call my local pharmacy and confirm the availability of my weight loss medication. Overall, I am very satisfied with their service!

Horrible company. They don’t respond to you and their site doesn't give you any information on your status or who you can talk to. Best to avoid this company.

This company does not respond. They charged me and I have yet to speak to anyone. I am going to have to file a claim with my bank because there is no way to reach support other than with an email that no one responds too.

I LOVE this service! They got the medication prescribed, preauthorized through my pharmacy, sent me coupons for the medication … no issues! Once Wegovy got so scarce, they switched pharmacies, then we had to switch medications. Again, everything was pre authorized and all set. Everything is done online, via email. I’ve always had a response within 24 hours. I highly recommend them!

Updating my review from July. My insurance asked for prior authorization again, after about 6 months of getting monthly refills without issue. The Sunrise team has yet to respond to their request, ONE FULL MONTH has passed. Takes them 3-4 days at least to respond to me, basically just telling me they’re looking into it, working on, etc etc. I told them I won’t pay for another month until it’s resolved and/or I have some kind of substantiative update. But they continue to try and charge me. It’s been such a pain this last month. Giving two stars instead of one, as the experience up til now has been fine. I had tried another service prior to Sunrise in Feb, and that very much gave me scam vibes and I cancelled pretty quickly with no issue. I had gotten so far as to get lab work ordered and done with this company, so I used that and submitted when I signed up for Sunrise. They approved me for Wegovy but still needed to go through the insurance prior authorization process. Which was kind of a pain, a lot of back and forth, missing info, etc. but the rep I was in comms with did a pretty good job keeping me posted. Finally heard back from insurance and they approved it, and it’s been pretty seamless ever since (besides the current shortage of certain doses). I think people just need to be a little more patient as EVERYONE wants to get on these meds right now, and if you don’t actually have any health issues related to obesity or being overweight, do not expect a Dr and certainly not insurance to approve it.