SunriseReviews of findsunrise.com

Going on 3 days now no response to none of my emails at all only received a receipt and automated email form about sending in docs i sent the docs and bow haven’t heard anything else but another random email that said i chose to pay with cash and i clearly input all my insurance info it seems fraudulent i guess ill update if anything happens

Initial contact was quick and the consult with the doctor. Received my prior authorization from the provider 5 days ago and I’ve been trying to get in contact with customer support on where my prescription was sent. No replies at all. The customer chat does not work and there isn’t a phone number to call. The provider I spoke with stated she couldn’t help me with anything besides an illness or medicine. Which sounds bogus to me. They’ve already taken my money for the monthly subscription. EDIT: after posting here and the BBB, I received a message from the “CEO”. He stated there was a high turnover in the customer support staff, so that is why I didn’t get prompt responses. After I responded with what I needed, my prescription was sent to the correct pharmacy. Hopefully this is a one time thing and when my refill comes available, I don’t have the same issues. Another edit 7/2/24: I was issued my refill for my 2nd round of Wegovy. My pharmacy doesn’t have it in stock and I’ve emailed Sunrise 3 separate times within the last 3 days to see what I could do. Whether it was choose another pharmacy or a different medication. I have yet to hear back from anyone. They’ve already taken my $149 monthly fee out for the month. I would choose a different more reputable company if you’re looking to use GLP1 medication. I’m hoping to either get my prescription or my money back.

I have been emailing and messaging on the portal for days with no response from Dr or support team I was prescribed Wegovy which is not covered by my insurance so I have been messaging dr and emailing support to try to get meds changed with NO REPLY!! At first the dr was great at responding, but then after writing the script it is like he and the team ghosted me. NOT GOOD BUSINESS!!

Updating my review from July. My insurance asked for prior authorization again, after about 6 months of getting monthly refills without issue. The Sunrise team has yet to respond to their request, ONE FULL MONTH has passed. Takes them 3-4 days at least to respond to me, basically just telling me they’re looking into it, working on, etc etc. I told them I won’t pay for another month until it’s resolved and/or I have some kind of substantiative update. But they continue to try and charge me. It’s been such a pain this last month. Giving two stars instead of one, as the experience up til now has been fine. I had tried another service prior to Sunrise in Feb, and that very much gave me scam vibes and I cancelled pretty quickly with no issue. I had gotten so far as to get lab work ordered and done with this company, so I used that and submitted when I signed up for Sunrise. They approved me for Wegovy but still needed to go through the insurance prior authorization process. Which was kind of a pain, a lot of back and forth, missing info, etc. but the rep I was in comms with did a pretty good job keeping me posted. Finally heard back from insurance and they approved it, and it’s been pretty seamless ever since (besides the current shortage of certain doses). I think people just need to be a little more patient as EVERYONE wants to get on these meds right now, and if you don’t actually have any health issues related to obesity or being overweight, do not expect a Dr and certainly not insurance to approve it.

Staff is very nice, but if your insurance needs to get a hold of the MD for authorization, no phone numbers and addresses are available.( Be careful people). Stick to your local physician. Be safe. !