SunriseReviews of findsunrise.com

BEWARE! They will steal your money! I have asked them to cancel my account and remove my card. They suspended my account and then still took out the funds. After I asked them several times for a refund! They have ignored me

I’ve been waiting 2 weeks for them to let me know if my insurance PA’d the medication for me, they said they would follow up in 72 hours… 2 weeks ago. I’m ok with paying out of pocket, it’s frustrating the lack of response and if you want to cancel you have to email too… so basically not getting what im paying for and will also be charged for literally nothing- great. My sister went through them and had a good experience, so it’s frustrating this is my experience. What went wrong? Update as of 10/01/2023 Initially I was contacted by someone at sunrise who seemed very willing to help me out, the issue with sunrise however is multiple different people I noticed would respond to my emails and it was frustrating to reiterate things. Another issue is i decided i wanted a different medication, they state it will take one business day after filling out the form on the website & i even got a confirmation email that my form was received. I gave them some grace and waited a week and still no response, after that I decided I’m just going to cancel as this membership has been too much of a hassle, and its 3x more expensive and difficult to get in contact with anyone than helloalpha that i have decided to switch to. I got charged 8/4 for august & 9/2 for my membership this month and was not set to get charged for october til the first week of that month- when i stated i wanted to cancel via email (surprisingly they got back next day for that) they initiated another months charge on 9/30 and stated they’ll cancel me after this next month. That was honestly a slap in the face, i tried giving them another chance and they didn’t live up to their promises so i’m -done- i don’t want to deal with the poor communication & customer service for another month

Excellent doctors! And it was very easy to speak to customer service, they helped me with everything. The service was fast and efficient.

I’ve been emailing for about two weeks now asking for a refill. I keep getting sent the same link which I’ve filled out three times now requesting my refill. I still have no medication and they continue to charge me now. I’ve sent multiple emails at this point. Do not waste your money!

If I had read the reviews first I would have never given my card number. I emailed them to cancel, crickets.... if I didn't hear from them soon I am going to cancel my card.

Terrible customer support- have been emailing for over a week and a half to cancel my subscription without response, they charged my card without my authorization and I will be reporting them to my bank as fraudulent charges. Never lost weight with the poor treatment they provided. This is an awful company. Don’t get scammed

I am changing my score because they have taken care of me very well.

I been trying to cancel my subscription for two weeks. Only gotten one reply. Then after you told me my insurance wouldn't cover ozempic but it does. You tried to then push off the oral meds but i couldnt my insurance that and to go through your plan. Both of the oral meds were covered on my insurance one had 0 copay other 4.00 dollar co pay. These place no good and wont respond to emails unless. I feel like there scammers and are trying to avoid unlinking my card.