OctaveReviews of findoctave.com

I've had a nightmarish time trying to find a therapist in-network, so when I researched Octave, their pitch about having strong relationships with insurance and that most people can use their insurance with them was extremely appealing. I saw my insurance provider on the list of accepted plans, I went through all the intake forms, found someone that was a good match, had my first session, then got hit with a "Based on the information you provided, Octave is out-of-network with your insurance plan, or you have elected to pay out-of-pocket for services." So now I have to start all over again, and I'm out $205. Hope they choke on every cent. Edit: Since Octave responded with their cut and paste "Insurance is hard" spiel that I saw on some other reviews, let me be open here about what I want. I want Octave to stop their advertising around: 1) "We have strong relationships with insurance," and 2) "Most people can use their insurance." Obviously not, and that's selection bias anyway. They do this, then I raise my review to 3 stars. Otherwise, Octave can kick rocks.

False advertising! The site first said it accepted my health insurance. Then when I went to book my consultation, they told me I was out of network. The next prompt quoted me $35-$125/session. The confirmation email of my first session bumped that up to $225?!?! What a bait and switch! This is not affordable therapy.

I was looking for an online therapy provider covered by my insurance, Aetna. I found Octave; however, their billing and scheduling practices do not work for me. I thought I could book a first session with a therapist to see if it was a good match. DO NOT DO IT! The system will immediately book 2 months' worth of weekly sessions at the same time on the same day. You have to email if you want to cancel each session or you will be charged $100. I foudn a work around and immediately canceled all my appoitnemtns and asked to have my account deleted, let's see if they delete it. I really hope they do I do not want these guys to have my card or my insurance details for them to "accidentally" charge me for a canceled session.

These guys just took all my insurance information and told me I qualified then never contacted me again. Then I got a letter in the mail saying my insurance was excepted for some weird sounding treatment that I never asked for. I am still looking into this.

Octave's online portal that lets therapists book appointments has a lot of issues, to the point where one of my sessions was never booked properly so I never received a link to join. Support is pretty useless -- they take days to respond to emails and told me they'd cancelled my upcoming appointments when they actually hadn't. The online portal has very limited features currently so you have to heavily rely on messaging support. Great idea -- affordable therapy through insurance -- terrible execution.