OctaveReviews of findoctave.com

Response from OctaveFeb 18, 2026

Thank you for reaching out and sharing this feedback. We take concerns regarding billing and insurance coverage very seriously. We’re sorry to hear that your experience has not met expectations, and we’d like the opportunity to make things right. If you would be interested in connecting with a member of our team, please reach out to us directly at [email protected] so we can personally look into this for you and ensure your concerns are fully addressed.

Response from OctaveOct 21, 2025

Hi Tylor - Thank you for taking the time to share your feedback with us. We are sorry to hear that you had a negative experience. We understand how important clear communication is when seeking mental healthcare, and how troubling it can be to receive an unexpected bill. While we are in-network with many major carriers, there are instances where a specific plan is managed by a separate, distinct network or third-party administrator with whom we unfortunately do not have a direct contract. We sincerely regret that the notification regarding this specific network exclusion did not reach you clearly before your initial intake appointment, leading to an unexpected out-of-pocket expense. If interested, someone from our team would be happy to reconnect with you further on this topic. Please feel free to reach out to us at [email protected] or by phone at 415-360-3833.

Response from OctaveNov 6, 2025

Hi Brent - We are sorry to hear about your frustrating experience and understand how upsetting it can be to receive an unexpected bill. Octave is dedicated to making therapy affordable by working in partnership with insurance companies. However, verifying insurance can be a slow-moving process due to insurance companies taking up to 45 business days to share updated information with their partners, like Octave. We recognize the confusion the portal message caused during this transition period, and sincerely apologize for the confusion. Our team is aware of this billing discrepancy and is actively working to improve the experience, providing a clearer understanding of insurance and billing matters within the portal. Thank you for taking the time to share your feedback. If interested, someone from our team would be happy to connect with you further on this topic. Please feel free to reach out to us at [email protected] or by phone at 415-360-3833.

Response from OctaveOct 3, 2025

Hi Colin - We are sorry to hear about your frustrating experience. We understand how upsetting it can be to receive an unexpected bill. Octave is dedicated to making therapy affordable by working in partnership with insurance companies. However, the verification of insurance can be slow-moving due to insurance companies taking up to 45 business days to share updated information with their partners, like Octave. We recognize the confusion the portal message caused during this transition period, and sincerely apologize for the confusion. We are actively working to improve this experience, providing a clearer understanding of insurance and billing matters. Thank you for taking the time to share your feedback. If interested, someone from our team would be happy to reconnect with you further on this topic. Please feel free to reach out to us at [email protected] or by phone at 415-360-3833.

Response from OctaveSep 17, 2025

Hi there, Thank you for taking the time to share your feedback. We are so sorry for the frustrating and confusing experience you had with our pricing and communication. We understand how upsetting it is to receive conflicting information, and we sincerely apologize that this was your experience. Our primary commitment is to provide clear and transparent information on pricing and insurance coverage. The miscommunication you described, is not the standard we strive for. We appreciate you bringing this to our attention and we would love to speak with you further on this to get any issues ironed out. Please contact us at [email protected], if you have not already done so, so we can investigate what happened and resolve any billing discrepancies.

Response from OctaveJul 21, 2025

Thank you for sharing your feedback. We take all comments very seriously as we are committed to providing a supportive and positive experience for everyone we serve. We understand your frustration and are sorry your experience wasn't up to expectations. In order to learn more about your experience we would appreciate the opportunity to connect with you directly. If interested, please reach out to us directly at [email protected]. Again, we are sorry to hear about your experience and look forward to connecting with you.