Daniel R.
I really wanted this service to work
I really wanted this service to work, but unfortunately it wasn't the right fit for me. I subscribed to Final Round AI to help prepare for interviews, but after trying it I wasn't satisfied with the quality of the responses or the overall experience. I decided I didn't want to continue using the service and cancelled my subscription. Unfortunately, my subscription renewed before I realised it, and I was charged £111.39. I contacted customer support immediately, explained that I had no intention of using the renewed subscription, and asked whether they could make a one-time goodwill exception. While support responded quickly, every reply felt very similar and simply referred back to the refund policy. I was told there was no possibility of any exception or escalation, even though I cancelled immediately and won't be using the service during the renewed period. I understand that companies have policies, but I was disappointed by the complete lack of flexibility for a genuine customer request. Customer service isn't just about following a policy it's also about showing goodwill where appropriate. This experience has left me with a negative impression of the company. I won't be using Final Round AI again, and I hope the company considers introducing a more customer-friendly approach to renewal refunds in genuine cases. Update: I wanted to provide an update to my original review. Following my review and further communication with Final Round AI, a member of their customer support team contacted me personally to explain that my refund request had initially been declined due to a bug in their support tooling, rather than their actual refund policy. They acknowledged the mistake, apologised, confirmed that the issue has now been fixed to prevent it happening to other customers, and processed a full refund of £111.39, which I have now received in my bank account. While the initial experience was frustrating and required more effort than it should have, I appreciate that the company ultimately took responsibility, admitted their error, and resolved the issue. Thank you to the team for making things right.
Response from Final Round AIJun 30, 2026
Hi Daniel Thank you for the detailed feedback, and I owe you an apology. You correctly noticed the inconsistency between your conversation and another customer's public refund — the difference wasn't intent, it was a bug in how our support system classified your renewal. Our 3-day money-back guarantee was supposed to cover your situation (immediate cancellation after a renewal, no usage on the new billing period), and the "repeat purchaser" denial you received was wrong. We've now corrected the underlying policy in our tooling so future requests like yours are handled correctly the first time. I've processed your full £111.39 refund to the original payment method — it should appear within 5–10 business days. Your point about goodwill and flexibility is a fair one and I've shared it internally. Sorry again for the round-trip to get here. — Final Round AI Support



