Julia
I’m giving Final Round AI 2 stars…
I’m giving Final Round AI 2 stars because I found it helpful for phone screenings and basic interview preparation. However, I would not recommend relying on it during live interviews. In my experience, it sometimes responded too quickly, had difficulty recognizing when the interviewer had finished speaking, and occasionally treated general conversation as an interview question. My billing and customer support experience was also frustrating. I believed I had canceled my subscription in June, stopped using the service, and my account displayed that I was on the Free plan. The company later told me they could not find a completed cancellation record. I was charged $150 on June 29 and another $150 on July 13, even though both charges were described as monthly renewals. Customer support acknowledged that there was a synchronization issue between the billing system and the account display, and they confirmed that I had no usage after the July 13 renewal. They still declined my refund request based on usage from earlier billing periods. I understand that companies have refund policies, but based on my experience, the billing process felt unclear and the resolution was disappointing. I recommend keeping screenshots of your subscription status, saving the cancellation confirmation, and monitoring your payment method after canceling.