They took my money and it did not work for me. I've had 4 interviews and it never once opened up for me
Response from Final Round AIFeb 19, 2026
Hi Mohamed — we’re really sorry this happened. If the tool didn’t open during your interviews, that’s absolutely not the experience we want anyone to have.
We’d like to investigate this immediately, as reliability during live interviews is critical. In most cases, issues like this are related to browser permissions or system settings, but we want to look at your specific account and session logs.
Please email us at [email protected] with the email tied to your subscription and the interview dates. We’ll review it right away. If the product genuinely failed to function for you, we will make it right.
We appreciate you flagging this.
— Final Round AI Team
CO
Consumer
Did not work
Did not work. I booked a technical call but they did not attend or even respond. I’m now waiting for my refund.
Response from Final Round AIFeb 19, 2026
Hi — we’re very sorry to hear this, especially regarding the missed technical call. That’s not acceptable and not the level of support we aim to provide.
We’d like to review what happened and ensure your refund (if eligible under our policy) is processed promptly. Please email us at [email protected] with your account email and the date of the scheduled call so we can investigate immediately.
We appreciate you bringing this to our attention and want to resolve it quickly.
— Final Round AI Team
FA
Faname
I subscribed to FinalRound AI to use…
I subscribed to FinalRound AI to use their live interview mode and real-time suggested answers. Unfortunately, those core features do not work at all.
Every time I try to use Live mode, I get a system error saying the platform has run out of memory. Because of this, I cannot use:
Live interview functionality
Real-time suggested answers
The main features I paid for
I contacted support multiple times with screenshots and details. They never replied.
I tried restarting sessions, changing browsers, and clearing history — nothing fixed it. This is clearly a platform issue.
Because the service is not usable and the company is unresponsive, I have now initiated a chargeback with my bank and I am also preparing to flag this to the relevant consumer protection authorities.
I paid a premium price for a product whose core value proposition is broken and whose support is silent. Use caution.
Response from Final Round AIJan 22, 2026
Hi — thanks for taking the time to share this, and we're genuinely sorry for the experience you’ve had.
What you’re describing is not the experience we want any user to have, especially around Live Interview Mode, which is a core feature. The “out of memory” error you mentioned typically points to a setup or environment issue that we usually resolve quickly with direct support — so it’s concerning to hear that you didn’t receive a response.
That’s on us, and we apologize for the lack of follow-up.
We’d really like the opportunity to look into this properly, review the logs for your session, and either get this resolved or make things right for you. Please reach out to us directly at [email protected]
(or reply here with your ticket/email), and we’ll prioritize this immediately.
We appreciate the candid feedback — it helps us improve — and we hope we can still turn this around for you.
— FinalRound AI Team
YP
Yameen Patwekar Y.
The co pilot freezes and not able to…
The co pilot freezes and not able to provide answers. Sometimes when the interviewer ask questions and it understands something else.
Response from Final Round AIJan 15, 2026
Hi Yameen — thanks for flagging this. We’ve requested additional details so we can review the session and understand what happened. Once we have more context, our team will be able to assist further.
MC
Murali C.
waste of money
waste of money, earlier gpt1.0 answers with crisp and clear answers for scenario-based questions. However now its copilot which is giving hallucination answers. never expected this i would like old version of finalround ai with dual mode.
i connected with Claire and showed her my issue like how answers exactly showed with 99% accuracy and now with copilot how it is showing hallucination answers for the same questions. she said she will update the same with higher management as older version was good
Response from Final Round AIJan 7, 2026
Hello,
Thank you for your honest feedback, and we’re truly sorry that your recent experience didn’t meet expectations. We take concerns about answer accuracy very seriously, as Final Round AI is built to help candidates perform confidently — not to create doubt through inconsistent responses.
While we’re continuously improving our Copilot models with additional training and guardrails, we understand that you preferred the earlier “dual mode” approach. At the moment we can’t switch individual accounts to a legacy version, but our team would like to review the scenarios where you noticed issues and offer the best resolution, including guidance on how to get more reliable outputs from current features.
Please reach out to us at [email protected] with your registered email and a few examples of the questions/answers you found inaccurate. We will investigate on priority and use these inputs to strengthen the product further.
We appreciate the opportunity to make this right for you.
— Team Final Round AI
JA
Jackie
Be careful!
04/02/2026 update:
Despite all the information and documents that I sent to the company, they sent me another email on 29 January requesting a response within 24 hours with the documents that I have already shared. Still no sign of any intention to refund me the $288 cost of renewal, which I have never agreed to.
This has become an unnecessarily long battle that I don't need, simply due to a mistake that I signed up with them. I will recommend no one to go through what I have been through.
22/01/2026 update:
I have contacted FinalRoundAI again, sending all relevant information; however, no response has been received from the company.
EU regulations, primarily the Consumer Rights Directive (CRD), mandate clear upfront information, easy cancellation, and fair notice for automatic renewals, which the company has not comply. Instead, they automatically charged fees from my bank without notify me and without my consent. In addition, there is nowhere on the website mentioning the 'automatic renewal' or where you can disable it. I encourage consumers, especially in the EU, to exercise their rights if they have experienced the same. You can contact the European Consumer Centres Network - ECC Net in your country to file a complaint.
*** ***
20/01/2026 Update:
I have written to FinalRound AI after their comments posted on 7 January, however, I heard nothing back from them.
*** ***
I signed up FinalRound AI in September. It was a useless programme, so I stopped using it. After three month, I was charged with full price $288 as a result of "automatic" renew. This is a scam. Please stay away from it!
Response from Final Round AIJan 7, 2026
Hello Jackie,
We’re very sorry to hear about the frustration caused by your subscription renewal. Final Round AI memberships renew automatically so that service isn’t interrupted, but we understand this was not what you intended after you stopped using the product.
This does not reflect the level of support we aim to provide, and we want to take ownership to resolve this for you quickly. Please contact us at [email protected] with your registered email ID and the approximate charge date. Our team will review the case on priority, clarify the renewal details, and process any eligible refund or cancellation adjustment right away.
We appreciate the opportunity to make this right and to improve how we communicate renewals going forward.
— Team Final Round AI
GE
George
Paid for Pro, didn’t get a working product or real support
I subscribed to the Pro plan after reading positive reviews and expecting a polished, reliable product. What I got instead was a buggy, incomplete platform and zero real customer support.
Key features simply do not work as advertised. Interview Q&A generation failed entirely when I actually needed it for a real interview. The content was never produced. Other parts of the product are poorly designed and unintuitive. Even basic things like accessing role-specific Q&A required digging around obscure URLs. This does not feel like a finished product.
The interview copilot feature technically runs, but the value is low. Questions are generic, and the AI does not meaningfully challenge vague or shallow answers. It’s closer to a demo than a serious interview prep tool.
The biggest issue, however, is support. I requested a refund within the stated 3-day window according to their own ToS. What followed was an endless loop of automated bot replies. No human support, no escalation, no resolution. When I asked for updates or clarification, they simply stopped responding altogether.
This feels intentionally designed to exhaust users into giving up. Charging a premium price while hiding behind bots and ignoring valid refund requests is unacceptable.
Potential aside, in its current state this service is not worth the money, and the lack of real customer support is a serious red flag. I would strongly advise others to stay away unless they are comfortable paying for an unreliable product with no accountability.
Response from Final Round AIJan 7, 2026
Hello George,
Thank you for sharing such detailed feedback. We’re truly sorry that your experience with the Pro plan and our support process fell short of expectations — especially when you were preparing for a real interview and needed the platform to work reliably. We understand how disappointing this must have been.
This is not the standard we aim to deliver. Our team is actively improving product stability, onboarding experience, and access to role-specific preparation so candidates can use features seamlessly without searching through unclear URLs. We also want to ensure that all valid refund requests within our policy receive proper review and escalation.
We’re taking ownership to investigate your case on an urgent basis. Please contact us at [email protected] with your registered email ID, the date of the refund request, and any examples of features that didn’t work as expected. A senior member of the team will personally review this, confirm eligibility, and provide a clear resolution timeline.
Thank you for giving us the opportunity to make this right and to improve the experience for all candidates going forward.
— Team Final Round AI
RA
Raj
God’s Mode? More like “No‑Service Mode” – avoid if you need real support
I paid for the top‑tier “God’s Mode” plan expecting the full suite of features, but the tool is missing several basics that any user may need. The interface feels half‑baked, key functions are either glitchy or completely absent, and the promised “premium” experience never materialized. If you’re looking for a robust platform, you’ll be disappointed—this plan feels more like a marketing gape than a product. It seems all the 5 star reviews are either paid or fake.
The customer service is essentially nonexistent. A customer service ticket was opened when I raised a critical issue, got a quick confirmation, and then the ticket was closed with a note saying they “didn’t hear back from me.” No follow‑up, no resolution—just radio silence.
Stay away if you expect actual help.
Response from Final Round AIJan 7, 2026
Hello Raj,
Thank you for bringing this to our attention. We’re sincerely sorry that your experience with the Pro “God’s Mode” plan and our support process did not meet expectations. We understand how frustrating it feels to encounter glitches and to have a ticket closed without proper resolution or follow-up.
This is not the experience we want any candidate or partner to have. Our team is actively working on product stability, clearer access to role-specific content, and stronger escalation workflows so that critical issues are handled by senior human support rather than automated responses alone.
We would like to take ownership to review your case personally. Please contact us at [email protected] with your registered email ID, the ticket reference/date, and any details about the features that were missing or not working. A senior member of the team will re-open the investigation, confirm eligibility for an appropriate refund or adjustment, and provide a clear resolution timeline.
Thank you for the opportunity to make this right and to improve the process going forward.
— Team Final Round AI
