FilsonReviews of filson.com

I've been a loyal Filson customer for years and have traditionally bought my sons a quality US made Filson product each year for Christmas. Sadly, there are now very few US made products in the catalog and the customer service experience proved equally disappointing. I will pay a premium for US made quality and for good customer service. My quest for another quality outfitter begins...I have unsubscribed from Filson e-mails. RIP

Slowest customer service ever. Had to return a Christmas gift. They confirmed receipt of the item on 1/8/24. It is 1/28/24 and they have not provided the store credit as promised. 20 days from receipt of the item and counting is unacceptable to issue a refund. Very disappointed.

I decided in this era of cheap throw away clothing to invest in a high quality waxed jacket that would last me for many many years. Filson seemed to have the quality and pedigree and so I bought the Tin Cloth Field jacket. Unfortunately the first time I went out in the rain, and it wasn't heavy rain either, the water soaked straight through on the shoulders and chest and I had to change my jumper and t shirt when I got in. The canvas was not waxed properly in these areas and so the jacket is useless be a you can't go out in the rain and unless you spend a few hundred quid on a liner it's not warm either. So I have a defective £575 jacket that has been hanging on a hook for 2 months. It was almost impossible to get through to Filson EU, and when I finally did I was asked to fill out a repair form - quite why I don't know as the jacket needs replacing not repairing. As it's the only response I had received I filled the form in and sent it back. Anyway that was over 4 weeks ago, I have chased and got no replies. So I've had to raise a complaint through PayPal in the hope that I can get my money back. Do not buy from Filson EU. It's overpriced, not made in the USA as you'd think with the hefty price tag, defective and if you have problems you the customer service the worst I've ever experienced.

First order last year had to be returned, wrong size. Tried to call customer service, when they didn't refund money, for help but was told for several weeks, and dozens of calls, that nobody was available to help. Finally had to turn into credit card company in order to get refund. Don't think I would have ever gotten my money back otherwise. This year I tried to order something again. They immediately took my money but didn't ship anything. I've been trying to call for two weeks to talk to customer service but they still say nobody is available. This is by far the worst company I have ever ordered from. Even Chinese counterfeit companies have better customer service. I should have known better after last years experience. It looks like I am going to have to turn in a fraud case with my credit card company for the second year in a row against Filson.

Filson offers some of the worst customer service I have ever experienced. They do not answer emails, are unavailable to chat, and have a fraudulent IVR recording that makes it appear as if they can not accept your phone because they are business. Utter BS!

This is the worst company to order online or from a phone representative from. Multiple attempts at ordering Christmas gifts "declined" my credit card. The problem is they use a third party "Bolt" to process the online purchases, which then results in the order being cancelled. The absolute worst experience I have ever had. Save yourself the trouble and don't order from Filson. If their order process is so problematic, trust me and order from someone else this company is the absolute worst. So don't be fooled by their website. Just look elsewhere

Apparently they don’t make any of their products in the USA now. It’s hard to justify paying a premium price for something made overseas of mediocre quality. Seems like instead of paying for a quality item, we are are paying through the nose for their marketing campaign and getting a cut rate product.

Shirt was made in an Asian sweatshop. Had to pay $70 in duties and customs brokerage fees once it shipped from USA to Canada. Complained to customer service and asked why it is not made in the USA (as their advertising ortrays). Customer service ignored thesse facts when I exposed them.