FilsonReviews of filson.com

Anything that Taylor Sheridan is hawking on Yellowstone is a huge money grab. Previous complaints echo the same issues I have right now. No response on three emails, status of back order, no customer service manning the phones. Just piss poor after sale support. You can't look up orders, you get re-directed to shop and that's it. Awful. As were his 6666 steaks. Got a strip steak the size of a breakfast steak. Two for 100.00 and a thermal bad as a gift. :-(

If I could give ZERO rating I would! I returned an item to Filson using a prepaid UPS return label just days after I received the item. Two emails to customer service have been ignored. Also seem to be “caller # 15 on hold” to speak to a rep. 3x’s now. UPS tracking has shown item was received by them over 6 weeks ago. NO REFUND yet to be issued. I’m disputing the charge w/my credit card company. A call to an actual storefront led an employee to tell me that they’ve been receiving numerous complaints re:customer service. “They recently had a warehouse sale and are understaffed right now.” AVOID them. Sizing charts were waaaaayyyy off too.

First...Filson is NOT a pacific northwest company since 2012...they are owned by a conglomerate from Texas. Second...Filson is NOT a US made or sourced product any longer. 99% of their items are made in Asian sweatshops...all use cheap again materials. Their sizing has always been super wacky...but since the move to overseas contract MFG, they are a disaster. Measurements provided for items are off (randomly) by a full size (1+ inch) or more. As everyone else has said...their customer care (returns, exchanges, warranty) are literally the worst in any business. If you purchase off their website...stores are FORBIDEN from helping you. Called the Seattle flagship store last week...employee said they are getting dozens of calls every day from screwed over customers...but he was not allowed to help. He said corp. usually takes 'a few weeks' to respond if they do at all. He kept apologizing, agreed that the company was circling the drain...but he could do nothing (if he wanted to keep his job). Corporate regularly turn off their phones and e-mail...so you are screwed with even trying to get help directly. Filson is a perfect example of great companies sold to crappy owners who's only interest is to ride the prior reputation into the ground, screwing every customer over, every way possible for corp. Profits. Buy from Filson and YOU are a sucker who just got scammed!

Wouldn’t honor life-time warranty on a jacket. Finally after several calls & emails & then walking into a Filson store & speaking directly to the manager was my issue resolved. They are a horrible company to deal with & attempt to intimidate the customer at first level of contact when wanting to make a return. Be persistent & last resort dispute purchase with credit card. Never pay cash or use debit card at Filson as there usually is no recourse.

The founders of Filson's must be rolling over in their graves. What was once a symbol of high quality goods and clothes has now just turned into a gay yuppie overpriced clothing store. There's nothing inherently wrong with gay yuppy overpriced clothing stores, except when they pretend to be an outdoors store. (and when their sales people attempt to be condescending when they look like goofy gay lumberjacks.)

I bought the journeyman on a trip to DC at one of their stores. I wore it one time. ONE TIME. I tried to return it immediately after because the straps did not fit comfortably for long-term wear. I'm a woman, I have no idea if that is part of the issue but the bag sags even when the straps are at their tightest and it's uncomfortable. I told Filson that I had worn the item. I was very clear about the situation. I sent the bag back. They sent it back to me saying it was not saleable because it was worn. Yeah I told them that. I contacted customer service again because I can't believe that a $500 bag isn't returnable after 1 use. I was denied again. They say it's their 'policy'. What kinda policy is that? They don't care at all about customer satisfaction. So yes I have a very expensive, cool looking, uncomfortable bag that I can't travel with as planned. I will never spend money with them again.

Poor customer service. I own tons of Filson gear. Never needed the warranty service but when I did it was a huge disappointment. Quality going down on both gear and service.

Filson double belt. Purchased 5-7 years ago. Filson’s “Lifetime warranty” isn’t really lifetime. It’s “lifetime” only for the length of time that they deem it should last. Period. I am disappointed and must leave a negative review. My belt I assure you was cared for properly, along with my boots. I am fully aware of the care it needed and it received. A company as large as Filson should not be advertising its products as “lifetime” when the reality is quite different. They offered me a 25% discount. They can keep the discount, why would I invest in a product that is clearly inferior and a company that doesn’t stand behind its warranty-Lifetime? Disappointed, Michael H.