FilsonReviews of filson.com

Ordered from their outlet was really excited since it was a great price. Well 18 days go by NOTHING so I contact customer service, they said they were having issues with the software and it was still being processed. Finally a month and some days I email them back asking how long it will be? They said it is out of stock and will refund me. I call customer service and they told me it was never cancelled. Then she says she can not cancel it someone above her has to cancel the order for me to be refunded and she has no idea how long that will take. That is absolutely nuts that their own customer service reps can't cancel orders ESPECIALLY when they are at fault for selling a out of stock item. I will never buy from Filson again and I hope I do not have to contact my bank to dispute this. As a Seattlite this is so horrible. I have always thought this was a great company but as of today I will never buy from them again and do not recommend using them. Worst online experience of my life.

Sizes are WRONG - very wrong, and of course as a result you must return what you ordered - which they charge you money for. An XL Heritage Jacket is supposed to fit people with a chest size of 45,5", however the jacket itself has a chest measurement of 54" - meaning that it is several sizes to big compared to the size they claim the jacket will fit. Ordering a size smaller is not an option as this will probably also be too big, so two sizes smaller? Well who knows, you can ask their customer service... oh wait, they don't have any except for a hopeless chatbot. When you ask to be put in touch with an actual PERSON, you are promised someone will return to you, however no one ever does. Now I have to pay to return a garment that was sold under wrong information, I will not risk ordering another size, as I have no idea if I should order a Large or a Medium due to the huge difference between the stated size and the actual size - and I have to pay to return each time... Will not be buying Filson again - ever.

I bought a rugged twill classic Filson brief case several years ago. I was attracted by the quality of the product and the life time guarantee. Recently the strap broke and I reached out to Filson for repair thinking I was bulletproof with my lifetime guarantee. The response was extremely slow and when I received it I was disappointed to hear that I would be charged for repair. After a long exchange I have abandoned hopes of Filson helping out and will seek repair locally. It seems to me that Filson have lost their USP and the products quality and pricing are no longer value for money. A terrible shame that this historic brand seem to have lost their identity.

Customer service never answers or follows up and keeps ghosting customers. The only way to get anything out of them is to call relentlessly everyday in the hope that a new representative might do something about your issue. Beyond subpar customer service for such an expensive brand

If I could give zero I would. Ordered and received confirmation. My order was shipped to a state I have never been to in my life. I emailed for an update and received no response. After waiting a week I decided to try calling. Expect to wait at least 30 minutes on hold before anyone answers. And that’s if they don’t end the call immediately because “there’s too many callers in line” Anyway, once I finally got through I was told the lady would look into it and call me back as well as email me directly with an update by the end of the day. I received no such call or email. I called the next day and sat on hold for an hour before giving up because like most people I have other responsibilities to attend to. Anyway, fast forward through several more days of me calling them, sitting on hold, being told they’d get back to me and realizing that I may have to just file a chargeback and give up wasting my time, I was finally able to get through to someone who was kind enough and well trained enough to put me on hold while they investigated rather than lie and say they’d call me back. Finally after after all was said and done and over a month had passed since I had made my order, I was able to find out from her that their system malfunction and input the wrong address on the shipping label. They actually had the gall to ask if I wanted to have another shipped ( from what inventory I’m not sure because by this point the item I ordered was sold out). lol Absolute joke of an experience all around and to be frank, borderline predatory. Charge people then make the wait times to actually get support so long that it’s nearly impossible to actually get a resolution. Tl;dr: I ordered. Filson sent it to someone else. I spent 10+ hours on hold/ explaining my situation to try to get an update. Finally after over a month of headache I found someone competent enough to refund me while I was on the phone rather than lie to me to get the call over with. Oh and I still have never received a response from customer support for the first email I sent them regarding the situation. I have however, received their automated email asking me to review the product they never sent me. lol that can get 1 star as well. Because apparently after they rob you of your money they also want to steal hours of your time. Just file the chargeback.

Filson is a shadow of what it used to be. The quality, workmanship and service have all deteriorated greatly. The price is continued to be very premium. And their guarantee isn’t what it used to be either. A specific example is I returned aThe quality, workmanship and service have all deteriorated greatly. The price is continued to be very premium. And they’re guarantee isn’t what it used to be either. A specific example is, I returned a wallet as the stitching had given way. It was returned six weeks later, unrepaired, with a note that said it wasn’t a workmanship/quality issue. Filson is a great place to overpay for shadowy made products from Overseas. I’m afraid the highly durable quality workmanship from the old Filsons is gone forever.

They charged my credit card for something that they knew was oversold. They were getting around to telling me that they did not, in fact have the item I ordered. I was calling to get the order confirmation they promised at online check out. They said “hopefully they would credit me in the next few days”. They sure didn’t waste time taking my money! Mind you, I waiting on hold for 33 minutes to get this answer while their sequencer made excuses about their service levels being driven by holiday traffic. It’s February 5th! The lady I finally spoke to was nice, albeit, indifferent to my frustration with the whole scene. I’m thinking John and Nancy Filson are more interested in padding their sales and profit numbers than providing a positive customer experience. For quality gear, I expect quality treatment. What a mess. You really have to do better.

Filson takes over a month to process a return?! Cant get theu to customer service. Never ever again