FilsonReviews of filson.com

Awful service. Took payment for a bag they apparently didn't have on July 28th. No mail sent explaining this. Contacted August 6th to ask for status of order and was then told they'd cancelled it without any notice or refund. Eventually managed to get a refund 7th. Would not use their online store again.

I was a devoted follower of Filson for more than 25 years since I started fly fishing, over the years the prices have gone up and up double and triple now for the same or similar items, I’m not worried about the prices so much but the customer care is horrendously bad, they recently sent me an item that arrived damaged, I attempted to initiate a return and I’ve already telephoned them 3 times about this, after 10 days I still have not received the promised return label by email. When you call and speak to some one it always sounds like you’re speaking to some sedated spaced out weirdo. This company sucks now, they always have to ruin a good thing.

I have been trying to get hold of Filson customer care for more than a month. I have filled in their website form several times, emailed and called them (each time I've been disconnected after being on hold for five minutes). No one has even bothered to acknowledge receipt of my messages.

Good products, terrible awful customer service. Products come with a guarantee, but if anything goes wrong with them, it’s imposible to get support. It’s not worth it to buy from Filson anymore — what a shame.