FilsonReviews of filson.com

Customer service doesn't respond. Would advise against buying online from Filson.

Refund Problems I hope this review helps others with return or refund problems. They have good, if expensive products, but.... RETURNS. Filson has an antiquated returns system spelt out in the small print and you have to download a return form plus obtain a return code. I have not had problems but if you simply post an item back you are likely to have problems. REFUNDS. My problem was with goods not received, lost by the courier. The courier was no help and all attempts to contact Filson or the Shipper by email, fax (yes fax!), and telephone over a period of 3 weeks were met by silence or being unobtainable. In the UK it is the legal responsibility of the vendor under The Consumer Right Act to supply goods so I raised a claim through my payment method (credit card or PayPal) and received a refund in 24hrs. With a properly functioning customer service system this should not be necessary and I have been seriously put off Filson goods as a result.

After purchasing a large mackinaw wool anorak for £391 it arrived and didn’t fit. I immediately re shipped it back using the provided return label and purchased another one online in medium. So now I have purchased 2 at a cost of £782. The new one turned up and fit fine however after 5 weeks have I received a refund for the one I sent back? NO!!! I have sent numerous emails to filson and 9/10 had no reply and if I have received one have been completely dismissed with emails from incompetent members of customer service staff that aren’t willing to look into the issue. I have one anorak for the price of 2 and the whole issue has taken the shine off the item. I wish I could send the one I have back also as I don’t even want to wear their clothing brand anymore it’s been that bad, however if I did I could never rely upon them been competent enough to issue me a refund. I’m absolutely appalled at how they can get away with this DAY LIGHT ROBBERY. I’m having to seek legal advice into how I can get my money back. Please please please do not order from them DISGUSTING!!

Filson's online presence and service is abysmal and their website is barely functioning. Multiple errors and issues trying to access pages and products. Have had multiple orders "lost to the system" and orders canceled without communication. Have tried reaching out to them to share basic HTML and site-wide issues previously, but never hear back from anyone about these. "Luxury" goods, if you can actually order them.

Some time ago I bought an expensive Filson backpack, a few months later, without even placing it on the ground, the bottom began to break. Contacting customer care I was told that Filson is a small brand... and that the ideal would have been to send me a piece of fabric to have the backpack repaired by a tailor in my city. But please.... Anyway, after some time I took the backpack to the tailor and the fabric was insufficient for repair. Really bad experience with this brand!

I was promised a gift card for a return from Filson. Like so many others, I am now out both the money and the item. If you buy something here, don't expect to be able to return it.

Ordered two items, got one! No replies to inquiries! Searched email for order and found my complaint from over a year ago on a similarly screwed up order! SHOP ELSEWHERE!

Horrible customer service!! I have many Filson items, BUT this last order may very well be my last!! Ordered shirts for a trip, paid extra for fast delivery due to a trip. Finally 1 week after the trip ONE of the TWO shirts came in the mail(snail mail). Called no one knows where the second shirt is, the agent said it must be out of stock if I want to wait a few more weeks it "MAY" show up!! 2 weeks later I have heard nothing. HORRIBLE CUSTOMER SERVICE FOR OVER PRICED GARMENTS!!!