FillerHouseReviews of fillerhouse.com

Response from FillerHouseNov 7, 2025

Hello Laura, Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience and frustration you experience. This was never the level of service we aim to provide. After reviewing your order history in detail, we found that a delay in confirming your payment in early September, combined with unexpected customs issues between Korea and the United States, unfortunately led to a longer delivery time than usual. While such customs complications can occasionally occur, we understand that this does not make the experience any less disappointing, and we deeply regret the impact it had on your order. When your refund request was received, our team began the process right away; however, we required additional information to finalize it, which was not received until October 3. Adding to this, a series of national holidays in Korea between October 3 and 13 caused further delays in processing. As soon as operations resumed, your refund was completed immediately. We fully understand how frustrating these delays and communication gaps must have been. Please rest assured that this situation does not reflect our normal standards or commitment to our customers. We’ve since taken steps to strengthen our communication process to ensure a smoother experience in the future. Once again, we sincerely apologize for the inconvenience and truly appreciate your patience and understanding. We value your feedback and hope we can have the opportunity to provide you with the excellent service you deserve in the future. Best regards, FillerHouse Team

Response from FillerHouseNov 5, 2025

Dear Reese, We sincerely apologize for the delay in updates regarding your order at that time and fully understand your concern. We would like to update and confirm that, since the date of your review, your order has been successfully delivered. Your payment was sent on October 9, but the transaction was officially completed on October 13, which is when we received the corresponding funds for your order. Between October 3–13, Korea observed national holidays (except October 10), which caused nationwide delays in communication and order processing. This information was also noted on our website. Additionally, your order was placed during one of our busiest sale periods, which slightly extended our normal processing times. We want to clarify that this was an exceptional period due to the high volume of orders and associated logistical challenges. Considering all of these factors, your order was shipped and delivered within 7 business days, in accordance with our stated policy. Once again, we sincerely apologize and truly appreciate your patience and understanding. Best regards, Fillerhouse

Response from FillerHouseNov 5, 2025

Dear Shelly, Thank you for your message, and please accept our sincere apologies for the delay in communication and updates for your order status. We would like to clarify that your order was indeed shipped and, according to our records, has already been delivered. The lack of timely shipment updates was caused by temporary disruptions that affected our regular tracking notifications. At the time of your purchase (September 29, 2025), Canada Post was experiencing strikes that lasted until October 11. To prevent your package from being held in Canada during this period, we postponed shipment until postal operations resumed. Additionally, between October 3 and October 13, Korea observed national holidays (excluding October 10), which affected correspondence and order processing across the country. We had a notice about these delays posted on our website during that time. Your order was also placed during one of our busiest sale periods, which slightly extended our standard processing time. We’d like to emphasize that this situation was exceptional, caused by the combination of high order volumes, logistics complications, and external postal delays. Once all non-working days and postal disruptions are excluded, your order was shipped within five business days, in accordance with our shipping policy. We sincerely apologize for any inconvenience this may have caused and truly appreciate your patience and understanding. Please don’t hesitate to contact us if you have any further questions or need assistance. Our team will be happy to help. Kind regards, Fillerhouse