FillerHouseReviews of fillerhouse.com

Excellent customer service for many years. Their prices have certainly skyrocketed for particular products (to the point of ridiculousness), which is unfortunate, but communication is excellent and they are very professional as well as trustworthy.

As a long-time customer of FillerHouse and a long-standing member of the Natural Kaos community, I was extremely surprised to receive a bill in the mail from FedEx for over $100 in customs charges. Upon reviewing the invoice more closely, it also indicated that I allegedly owed an additional $300 for an order I supposedly placed. The problem? I did not place this order. The invoice listed three products that I have never ordered in my life. Additionally, the purchase was made within the past few weeks — and I have not placed an order with this company in over three months. Anyone familiar with my purchasing history would immediately see inconsistencies. I never place small orders of three items. My orders are typically 10–15 items or more, and I always ensure I meet the threshold for free shipping, which usually puts my total well over $300. None of that aligns with this invoice. Instead of reacting emotionally, I calmly contacted FillerHouse to explain the situation and ask for assistance. Their response was deeply disappointing. They stated that when shipping products internationally, they declare them as skincare cosmetics so they can pass through customs. They explained that customs authorities issue tax invoices, and that normally those invoices are sent directly to them and they cover the charges on behalf of customers. However, due to what they described as a recently implemented system that is “not yet working perfectly,” they claimed that in rare cases customs charges are sent directly to customers instead. In those cases, they offer reimbursement only in the form of store credit — not a refund — once the customer pays the bill and provides proof. In my case, however, the larger issue was ignored: this was not my order. As I reviewed the documentation more carefully, I noticed the email address associated with the purchase was not even mine. That raises serious concerns about fraudulent use of my name and address. Rather than acknowledging that possibility or investigating further, the company’s position was essentially that the order was mine and that the customs charges were my responsibility. After years of doing business with them, that response was incredibly disheartening. I have always paid for my legitimate orders without issue. I would never attempt to avoid paying for something I knowingly purchased. To have a fraudulent or unauthorized order attributed to me without proper review feels dismissive and unfair. I understand that international shipping regulations and customs processes can change, especially with new tariffs and tax systems being introduced globally. However, customers should not be left responsible for charges tied to orders they did not place — particularly when there are clear inconsistencies in the order details. This experience has been extremely disappointing. I have enjoyed purchasing from them in the past, but trust is everything in online transactions — especially international ones. I hope they take situations like this more seriously in the future and conduct proper investigations before placing financial responsibility on long-standing customers. Buyers should carefully review their documentation and monitor any invoices they receive.

I’ve been ordering from Fillers House Korea for 5–6 years, and my experience has always been excellent. Their products are consistently high quality, their shipping is fast, and they always respond quickly whenever I have a question. It’s rare to find a supplier that stays reliable and professional year after year, but Fillers House truly does. I’m very happy with their service and will continue to order with confidence.

Fillerhouse is my #1 go to for skincare! The products, the incredibly fast shipping and the high quality customer service, you can not go wrong with this site.

I’ve been ordering from Fillerhouse since 2020 and have always had a great experience! Their products are consistently high quality, and their customer service is excellent. I highly recommend them to anyone looking for reliable products and a trustworthy company!

Fillerhouse made it right when there was a glitch when ordering during a discount period. Thank you Fillerhouse! You always pack items so well too! I can trust your extra care!

I’ve been using FillerHouse for several years now, and they’ve always been professional, reliable, and quick to communicate. Packaging is secure and everything arrives perfectly sealed, even all the way to Florida. Their selection is exceptional, featuring the newest and most innovative products at great prices with frequent discounts, and the staff is always friendly and helpful. I also love that they include extras with each order, it’s such a thoughtful touch and I enjoy seeing what they sent me. I highly recommend them and never miss the chance to tell someone about them!

I can't say enough great things about Fillerhouse. I have been a loyal customer for over five years now, and they are consistently the very first place I turn to for my product needs. Their products are absolutely super fabulous—always high-quality and effective. The website features very detailed information on all their offerings, which makes researching and purchasing simple. What sets them apart is their efficiency and customer engagement. Shipping is always within a couple of days of purchase, which is incredibly fast! Plus, they frequently run really cool contests and consistently offer great discounts to their customers. Most importantly, their customer service is top-notch. If I ever have any questions, their team is incredibly prompt and thorough, always getting me the answers I'm seeking quickly and efficiently. It's this perfect combination of excellent products, detailed information, fast shipping, fun perks, and stellar support that keeps me coming back year after year. Highly, highly recommend!