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FIJI VACATIONS/ FIJI TRAVEL (fijivacations.com) has 238 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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238 approved reviews, newest moderated first
Christina B.
Fiji Vacations did an excellent job planning our vacation to Fiji in September. Caroline provides options and awesome customer service. Highly recommend their services. Much Mahalo for helping us create a fabulous trip with awesome memories 😀😀😀
Grace B.
Melissa was very good at organizing everyone’s information. She was very on top of everything and responded fast.
customer
Wrong FF # No follow up for bulkhead seat
Response from FIJI VACATIONS/ FIJI TRAVELNov 15, 2019
Dr Meharry, I am concerned at your review as you indeed had 27D (bulkhead) and 8A (bulkhead) reserved for your flights. In addition your frequent flyer number was added AAJ19318N and is noted on your E tickets.
stephanie
Melissa planned a great vacation for us! She handled an airline foul up seamlessly. She and her staff answered numerous questions before we left. Melissa and her staff have personally visited all resorts she represents. She listened and seem to really hear what I said about one resort where we stayed and we did not like.
Response from FIJI VACATIONS/ FIJI TRAVELNov 16, 2019
Thank you for your feedback, we really appreciate you taking the time to respond and let us know what we are doing really well. We hope to be of service to you on your next South Pacific adventure!
JP
Melissa Pomeroy has booked 3 trips for me. This past trip (11/7/2019), Fiji Airways made a plane change months after I had upgraded our seats online and put us in much less favorable seats without even refunding the upgrades. The airline's customer service was very unresponsive. Melissa went to bat for us working very hard to get us similar seats. I recommend booking with Fiji Vacations if you are planning a trip to Fiji. If I had booked by myself online, I would have sat in the back of the plane.
Response from FIJI VACATIONS/ FIJI TRAVELNov 16, 2019
Thank you for your feedback Dr Perry , we really appreciate you taking the time to respond and help us improve the customer experience.
Douglas S.
After a shaky start, Melissa at Fiji Vacations has stepped up and taken charge of our travel plans. Fiji Airlines has made her job more difficult with changes in planes, times and seating, but Melissa has handled it in a professional and courteous manner. She has informed us and kept us up to date. I recommend Melissa and her firm for your travel needs. If I could I would give her 4.5 stars.
Brad
We had some difficulties with changes from the airline that were not expected. Melissa worked extremely hard in our behalf to rectify the airlines problem. Everything turned out great.
Laurence J.
Fiji Airways changed our flight time and flight number, and that caused us to lose our prepaid bulkhead seats. Melissa worked diligently over a 3-week period and was finally able to get Fiji Air to honor our original seats and restore them. She saved our trip, because I would not have been able to fly in the regular coach seats due to medical concerns. Nineteen dental students were counting on my being able to help them provided endodontic treatment in Tonga, and my not going would have been a disaster for all. Thanks you Melissa for saving the day for us.