Figi's Gifts In Good TasteReviews of figis.com

Absolutely the WORST customer service ever!!! A supervisor named Debra? Was so rude she hung up on me! I have ordered for over ten years and my parents did for 20 years before me. This is a huge Christmas tradition for us. This year I placed my annual order around $250 plus $40 for shipping and I received two out of stock messages. So I called and asked if I could substitute something else. They said no! Were extremely RUDE!!!! And told me all companies have out of stock issues!!! No they don’t, only your company! Then when I asked to add something to replace my order she said “have I looked in the book as she doesn’t know what she sells” then hung up on me!!!!! They lost a customer FOREVER!!!! It used to be such a great company......the CEO should be looking at all these complaints on here....This company should be put out of business for such awful and disrespectful people working at their company. If you don’t have the items don’t put them online!

FRAUD Authorized by Figis Figis DID NOT FOLLOW PRIVACY & SECURITY guidelines! This company allowed a random person to open an account using my address and purchase product! Figis ran a credit check on me with ONLY my address and it was obvious the name given was not associated with my credit. Now, Figis is harassing me to make payment on a Fraudulent account.

Horrible. Horrible product, items not available absolutely heinous customer service! DO NOT ORDER FROM THEM, THEY ARE DESPICABLE!!!!

Do not use this company if you want good service. I placed an order for Easter 5 days in advance via their website. In order for it to arrive on time the shipping was more expensive than the two items I was sending, but I paid it. I received an email stating that the order was received, a second email that the order was accepted and would be shipped. I never received shipping information. Upon calling them, I was told a letter was sent in the mail to notify me that my items were on back order. Obviously, I was upset and asked to speak to a manager, I got JC. She would not let me voice my complaint without speaking over me stating that receiving a letter via USPS instead of email was a "glich" in their system. I began to speak again and she hung up on me. I called back, entered my order number and waited another 20 minutes only for the call to be immediately disconnected with out an answer. Third call, I get through and ask to speak to JCs manager and received JC herself. She stated that she doesn't have a manager. The call ended with me getting a refund and an address to mail a complaint letter to. No resolution to the fact that the company made a promise to deliver something and failed miserably. I was thanked for the promise of bad reviews. Worst customer service I have encountered in my entire life.

Same complaint as the others, the nuts are stale, the torte's are stale and they substitute cheese and sausage for anything they are out of. Frankly, for what I paid for the Christmas boxes I ordered, I could have gotten less, but much better quality with hickory farms. The sizes and quality have gone down, the prices have gone up. It's not a smart way to run a business, I would suggest whomever is looking at their social media/review presence heed the reviews they're reading - otherwise, the company is going to continue to lose customers.

Forget trying to order holiday candy! Twice I called in orders and both times was very disappointed. At Christmas I ordered things to give as gifts, they were out of stock and sent cheese and sausage to replace candy. I gave them another chance for Easter, only to receive a letter stating most of my order was out of stock, and said they would send replacements. I received 3 items and no replacement items. I will never order anything except the fruitcake that my brother loves from this company. If I can find another place to get a good fruitcake I will stop ordering all together.

I agree with other reviewers this company has gone downhill. I ordered some of the Christmas candy. No flavor, it was like you are just eating sugar. The nuts always seem to be stale. Many of the products are so small. Does Figi just bake a huge supply of cookies, and/or cakes and just leave them in a huge warehouse? Because most of the time the taste is like they have been sitting for a long time. No more, Figi has lost this customer.

This company has been going down hill he last few years it starts with there cut rate surepost shipping nothing seems to get delivered on time. The quality of the products and size have gone down also not so bad size went down but price went up. This did not use to be a problem as I have been using them for at least 9 years. I contacted them after my grandchildren's halloween baskets were late the representative I talked to on the phone tells me she will note my account to only be shipped USPS in the future. I ordered christmas baskets and there checkout showed Dec.22 delivery date and again they shipped surepost and only half of the items were delivered on time the rest were one and two days late. I contacted by email because I did not want to be on the phone all day here is there non caring reply about losing a customer who spent $ 900. a year or more with Easter,Halloween, birthdays and Christmas. They tried to fix nothing about their problems not sure they could have Just A Goodbye, Figis.com Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. Your Customer Care Representative Customer By CSS Web (03/18/2018 05:46 PM) I would like to have my name taken off your mailing lists since your shipping has gotten so crappy the last few years that I no longer will be using your company. I even called and your representative told me they would mark my account and only use USPS that did not happen going cheaper on shipping costing you a customer. Date Created: 03/18/2018 05:46 PM Subject unsubscribe Response By Email (Brandi B. - Your Customer Care Representative) Date Last Updated: 03/19/2018 10:01 AM Figi's Status: Solved Dear Valued Customer, Thank you for contacting our Customer Care Team. Your name and address have been removed from our mailing list at this time. You may still receive one or two more catalogs as they are preprinted in advance. Please let us know if you have any further questions. Thank you, Your Customer Care Representative