Figi's Gifts In Good TasteReviews of figis.com

Dear Figi's, I don't know whether to complain to you or the usps. We received a package from our brother in law (John H Cook) from Cincinnati today Dec. 20 that was date stamped Dec 13. It was perishable and had no cooling. The cheese was all soft and warm and one of the port wine cheese spreads had leaked and gotten everything sticky. I'm not sure if I should eat it or not. We have enjoyed your products for years and sent them for gifts. This is our first disappointment. Merry Christmas. Marty Persons Georgetown Texas

We have an employee holiday this week and last week I placed an order for gift baskets through Figi's. I checked out with a few dozen gift baskets and selected a delivery date of 5/6/13. Got the confirmation. Then Friday I received a call that they were short 3 gift baskets and I needed to select a different one for those -- a pain, but not too terrible. I told the customer service associate the basket I wanted to replace it with and that was that, or so it seemed. Come Monday morning, I find in my email an out-of-stock notice, as well as a shipping email that says they will arrive on 5/7/13. What? I call Figi's and apparently there was no record of my Friday call where I selected the gift basket to replace the out of stock ones. I told them again which one I wanted. Then I asked about why the baskets that had already shipped would be here a day late. I was told I didn't pick the right shipping. Okay, but on the Figi's website I selected "Arrive on/before 5/6/13" and two options were available, so it's their mistake for making an option available that's not correct. To their credit, after I said this about 3 times, they agreed to issue a credit for the shipping. However, the three replacement gift baskets are not going to get here until 5/8/13, meaning the full amount of our gifts for employees won't get here until two days after they were supposed to. Will not be using them again.

I placed my order I received an email stating that I would get a confirmation email when it was processed. 4 days went by and I received no email, so I tried to log in to their website, their website had no record of me or my transactions or even of my email address. I called customer service, they said there was a small problem with my order and that it was on hold until I cleared up confusion with my billing address. I asked them why no one called me to let me know there was a problem with my order, they basically said "I don't know". This order is very important to me as I'm sending it to someone recovering from a serious surgery. I asked them if they would get it shipped by the time I needed it, they said "we can't make any promises". They still have not even cleared the charge through my bank so I've had the $40 pending from them for over a week now and it still hasn't gone through. NEVER AGAIN! Divine Delights are way more expensive but the peace of mind is worth the cost. SHAME on Figis

Received a rum cake 7 days late. It was old. Could not eat it. What a waste of $$$$.

I ordered 2 of the *same* item, shipped to 2 different folks, on Dec 15th 2010. One shipped on time and arrived when expected(12/20). The other was "out of stock" and the order placed on hold, right before Christmas. it is currently 12/21 and I am told that the order was filled, and placed on a truck, which will leave "today, maybe tomorrow". So in essence, I placed an order near Christmas, and they waited 6 or 7 days before shipping it. Up in the air at this point if this Christmas present will arrive on the 24th, or the 27th. Customer service basically repeated "Shhhhhyeah, nothing we can do." Had I known that the order would be so long delayed in shipping, and that I would not be notified that it was on hold, I would have taken my business elsewhere. Which I will do in the future. Order with a more reliable company.